Customer reviews of Alkanatur

Difficulty in delivering the order. Difficult to contact for solutions.

Good morning, the shipment took too long; I expected it much earlier. Sincerely, Á. M. C.

I am very satisfied with the purchase of Alkanatur.

The filters release a lot of particles and the bottom of the jug turns black. They say it's normal and nothing happens, but seeing the water in that state makes it anything but appealing for consumption. The day they solve this issue, I will be a customer again.

The filters are good. The jug, although free of PFA, should be made of glass. The website is a bit outdated and the shipping costs are exaggerated. I tried to buy on Amazon and it's even more expensive. The shower filters don't last long. The drinking ones work better.

The filters serve their purpose. The jug could have a device to know when to change the filter. The glass bottle has been very disappointing because the blue glass is painted and loses color.

I don't think it's a great innovation, it seems more expensive than it is and I have the pitcher with the most expensive filters at home.

Very expensive. The design of the pitcher is bad because if it is filled you can't pour water until it has filtered all because otherwise it spills over the top. This doesn't happen with other brands.

I don't like the taste of the water. I will try the blue filters, let's see if I like them more. But in general, it is not what I expected.

The products are not bad, but I think the prices are too high for what they offer and what is available in the market. If they really wanted to contribute to better overall health, the prices would be much more reasonable.

Excessively slow delivery. Orders from China arrive faster. I am still waiting. The quality is good. But the logistics and customer service are not.

Everything is correct

The pitcher looks whitish.

Good product, I use it daily for a year. I bought another one for my second home.

I was looking forward to the pitcher, but it has not satisfied me. I can't put it in the fridge, being so round it doesn't fit in the door and being tall it doesn't stand up on the shelves of the fridge. Also, when pouring water, I don't know if it doesn't fit well but it doesn't come out in a stream, it spills outside, it doesn't aim well in the glass, you know. What a pity, let's see if in winter when cold water is not needed I can use it.

The delivery was delayed more than expected. The shipping process for the requested filters should be much more agile.

It was a gift and I don't want it, how do I return it?

Very happy, maybe I need a bit more capacity and the opening where the water is introduced, that piece doesn't close well, in my case it came quite loose.

I find the water with a better taste

The glass jug has a major drawback. The glass at the mouth where the water comes out is very thin and breaks easily.

You can really tell in the taste of the water, it improves a lot. I trust that it does everything it says. I've had the pitcher for more than a year. Thank you.

I am satisfied

The jug is very pretty and I love that it is made of glass. However, my main issue is that the glass seems to be quite delicate, and this aspect is not sufficiently explained in the product description. While washing it before its first use, it suffered a small bump and the handle cracked. The truth is that I am still quite upset, especially because I fear it won't take long to break completely. I feel especially bad because it was a gift for my 80-year-old mother, and now I think that the plastic version would have been a more suitable option for her. I think it would be advisable to clearly warn that it is fragile glass and should be handled with special care. I have other glass jugs (not filter jugs) that I have had for years and they have never cracked as easily as this one.

The delivery was a bit slow. Everything else was great!

What I didn't like is that they took a long time to send the order and they didn't attend to me by phone.

The additional bottle you send is made of very poor plastic that bends just by looking at it, it could be glass.

I am a little disappointed, I don't know if I had too many expectations or if the jug is not working properly. A white layer forms in the middle of the jug that looks like dirt, the jug never fills completely, it always stays a little more than half full and in the filter area, there is stagnant water.

It is very complicated to process a return of the product

Regarding the management of the purchase, it was fine. However, the jug has a design that needs improvement in many aspects. Also, it was not previously communicated that the capsule where the filter fits is plastic. Disappointment. And for a high price.

The zeolite filter is phenomenal, at first you notice the difference in taste, but then you don't notice anything, phenomenal

I am not happy because I have changed the filter and I have already filled the jug 5 times and the dirty water keeps coming out, with the price of these filters I think they should work well at least.

I ordered 2 products of which only the shower filter arrived, the jug did not arrive.

It is a bottle too big to carry, they should release a smaller version, plus it is through suction with a plastic straw (it does not have BPA, okay, but it is plastic...). Also, it should be noted that a lot of effort is needed in the suction, which is not recommended for people who suffer from bruxism, as it puts a lot of strain on the mouth muscles. Other than that, the filter quality, as always, is magnificent.

I placed the order on Saturday, May 9 (jug filters) and they arrive on Wednesday, May 20. Even with weekends and holidays in between, I find the waiting time excessive.

The only drawback is the price increase in the filters!

It took more than a week for the package to arrive. Other than that, the filters and everything were very good.

10 days since I placed the order. I have contacted a couple of times, last Friday and today. Today, finally, they tell me that the order has been picked up by the transport company. Ten days, really. I hope everything arrives well and I will think about it for next time.

The shipment was quite slow, I ordered it on a Friday and they didn't send it until the following Thursday. Regarding the product, it is easy to install. For now, I can't evaluate it because I just installed it but I trust a lot in its benefits.

Very good jug but I liked the spout of the previous one more as the water came out more controlled with a narrower stream and I could fill the water bottle directly.