Customer reviews of Alkanatur

Order well. Tracking and shipping, a disaster... Slow shipping and as of today, although I have received the order, the tracking number does not appear in my account. This made it difficult to change the pickup point.

Everything very sustainable

Too long shipping time to receive in A Coruña and insufficient communication.

In principle very good

The shipment took a long time to arrive and the company GLS does not call to say the approximate delivery time.

Very happy with the product and the company. We had a problem with a filter and they sent us another one at no cost, I think this makes a difference. They solve problems, clarify doubts!

All good, I arrive on time and well packaged, to put a but, they take a little while to arrive the orders.

The processing of the order takes a long time. The delivery was made after 7 days from the order confirmation.

Well, I bought jug replacements, and when I activated it, the water came out so black that I got scared. It hadn't happened to me before.. and I tried with the second filter and the same thing. I wrote and they told me it's normal. But of course, I ruined a filter, they should put a big warning that this is normal, because I don't think I'm the only one it happens to.

They say they called the house and there was no one, this is not true, there were 3 people, it would be very strange if none of the 3 heard the doorbell. NOBODY CAME TO OUR HOUSE

The wonderful water, on my first day with the jug

I think the delivery took too long (I placed the order online on Tuesday and it was delivered the following Monday). I would have liked to know in advance about the current offers (I feel like a fool...)

Overall good but the lime does not filter well.

Well, the product is very good. But the shipping is terrible. When you pay, you receive confirmation of the payment, but no estimated arrival date, no shipping reference, no transport company... nothing. Also, it takes about 10 days for a national shipment! I feel bad that companies like Amazon are taking market share from them, but there are reasons!

I am happy with these filters, I think they are very good and fulfill their purpose

The bottle is fine, the shipment was correct. But I thought the bottle alkalized the water like the pitcher, and it simply filters it instead.

Received everything correctly.

On this occasion, the taste that the filters give to the water is not pleasant. I was surprised because it didn't happen with the previous filters.

Just 15 days ago, for now I am satisfied.

Although both pitchers came well, the leaf-shaped lid of the blue one does not close properly.

Received successfully

I use the pitcher, and I am very satisfied, not so much with their shipping method by the company GSL, with a cost of €10, (much higher than with many shipping companies), without receiving information about my shipment, having to contact the company directly twice to know about my package, which they left at a pickup point without any direct notice to me from GSL or the company I had spoken to days before stating that I had no information since my purchase. GSL is one of the worst shipping companies and the most expensive, I hope they start using another. For this, I give 3 stars, good product but the shipping issue is a hassle, high cost and poor service. This is not my first purchase with Alkanatur.

The instruction manual is not clear. When the filter has been activated, it does not explain the next steps to use it. How far should it be filled with water? And should the pitcher be filled or is it from where the filter is? Because then it filters very little water, half a liter. Not one and a half liters as published.

The jar I think needs to be better, it should be glass... it gets dirty quickly

I like the taste of the water but the cap where it refills doesn't close well and when I fill the water, it also spills from the top

Actually, I am happy with the pitcher, but I have only been using it for a month and a half and for the last two weeks the taste has changed a lot, now it is very bitter and not pleasant to drink. The filter is supposed to be changed every 3 months, but after a month it has stopped working well, it seems.

Currently very happy

The intention is to promote health and the pitcher is made of plastic. Also difficult to refill and clean. It's not worth its price. The filter does indeed remove flavors from the water. That's why I rate it higher.

Good service and good quality, but the lid to refill the jug stays ajar, it doesn't close well.

I haven't received the order yet and almost two weeks have passed

the price of the jug and the filters is expensive. Especially when I have to buy only filters with increased transportation.

Hello, When opening the package, the lid that opens for the water to fall fell off and broke on one side. It has been like this from the very beginning. I can place it, but it is broken. I consider it too delicate, as it simply fell on the countertop and a small side tab broke. In summary, the product is new, but with that defect from the start.

Simple purchase and fast delivery

Water that tastes like nothing

The product has been fine so far, but when I placed the order I called immediately because I forgot the pH test strips, of course paying for them, and they told me I had to make a new order for the strips only, paying shipping costs again.

The filter I ordered for the shower, there is no way it can fit, neither for the faucet below nor for the fixed showerhead above... what should I do now, will they refund my money?

Hello, during the purchase I had many doubts and the clarification was more outside the website and with friends who already had the jug, however the shipping and the transport company was exceptional, very fast, attentive, detailed information before delivery, the best courier service I have received, I think the company is called GLS, a ten for them. Thank you very much.

I have one complaint about the pitcher, which is that the filling lid is very fragile and sometimes falls off and needs to be put back on, other than that everything is correct, that's why I take away one star.

I like the taste of the water once it goes through the filter since in my area it is very hard water and I think that with the pitcher I have managed to improve the taste, however the pitcher seems to me to be of poor quality, the lid stays half open and does not look like it has great durability. I expected better components. I would prefer it to be made of glass or similar.

The white filters I bought leave the water cloudy and in the kettle every 3 days there is a fine layer of scale. This did not happen with the first filter.