Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
There was a problem with the delivery and your service said that it had not been picked up and yet I had the delivery at home and had not received any notice. Days later I received it but Alkanatur did not inform me of anything. Today I put one of the filters and the water comes out cloudy after several uses, at least 6 or 7 liters.
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Response from Alkanatur
Hello, Alberto. We sincerely apologize for the inconveniences you have experienced with the delivery and the filter. We appreciate your feedback as it helps us improve our service. We invite you to contact our customer service team to resolve any issues with the filter. Your satisfaction is very important to us. Thank you for your understanding!
H
Hasna G.
Rating: 4 out of 5
following a purchase from 15/12/2025
I only find one downside to the jug, after just a year of use washing it with baking soda or vinegar or soap I can't get rid of the white scale that remains at the bottom...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Charo F.
Rating: 3 out of 5
following a purchase from 30/10/2025
I like the product but I had to call because it was taking a long time to arrive and from the time I placed the order until it went to the distributor 2 or 3 days passed, I understand it should have been in 24 hours. I am also not surprised that the survey is now being sent 3 or 4 months after the purchase. I believe the quality of the product deserves a faster and more careful service.
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Response from Alkanatur
Dear Charo,
We sincerely appreciate your opinion and regret the inconveniences you have experienced with the delivery of your order. We understand the importance of fast and quality service, and we will take your feedback into account to improve our processes. We value your trust in Alkanatur and are committed to providing you with the best possible experience.
Sincerely,
The Alkanatur team.
M
Mauro L.
Rating: 4 out of 5
following a purchase from 24/11/2025
Filter water, but it is expensive
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Joan M.
Rating: 4 out of 5
following a purchase from 06/10/2025
There is just one detail left, that the jug be made of glass instead of plastic.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Alicia M.
Rating: 4 out of 5
following a purchase from 12/12/2025
I take my time to adapt to water with magnesium. It would be good if they made filters without magnesium emissions or told how much magnesium you take per day according to the amount of water you drink
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Adela C.
Rating: 3 out of 5
following a purchase from 28/11/2025
Good product, but you can improve the delivery service.
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Response from Alkanatur
Dear Adela, we sincerely appreciate your feedback about our product. We regret that the delivery did not meet your expectations and we are working to improve this aspect of our service. Your opinion is very valuable to us and helps us provide a better experience for our customers.
A
Alicia R.
Rating: 2 out of 5
following a purchase from 12/01/2026
The pitcher at the handle height arrived broken
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Response from Alkanatur
Hello Alicia,
Thank you for sharing your experience with us. We sincerely regret that the pitcher arrived in poor condition. At Alkanatur, we strive to offer quality products and excellent customer service. We would appreciate the opportunity to resolve this inconvenience. Please feel free to contact our team so we can assist you.
Best regards,
The Alkanatur team.
O
Olga Lucía R.
Rating: 4 out of 5
following a purchase from 14/12/2025
At home we are all happy with the jug. But one negative point is not having an indicator that warns of cartridge change. Other than that, fantastic. Thank you very much!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Amparo N.
Rating: 4 out of 5
following a purchase from 06/12/2025
It is very comfortable although sometimes I notice a certain taste in the water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Eduardo G.
Rating: 4 out of 5
following a purchase from 14/12/2025
I like the filter and that it is connected to the tap so I don't have to keep a few bottles full to drink water. However, I find the system for the tap to be very cumbersome.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Y
Yolanda D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Ok
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Manuel R.
Rating: 3 out of 5
following a purchase from 12/01/2026
I think that if you cannot send a product that you had advertised and did not have in stock, you should have notified about the delay and inconvenience, not wait for the customer to complain in case their order was not registered or was not delivered where it should have been... You should have notified.
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Response from Alkanatur
Dear Manuel,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. Your comment about the lack of communication is very valuable to us and we will take the necessary steps to improve our service. We are committed to keeping our customers informed in case of any delays. Thank you for your understanding and trust in Alkanatur.
Best regards,
The Alkanatur team.
J
Jesus B.
Rating: 3 out of 5
following a purchase from 07/01/2026
The water after being filtered has a strange taste
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Response from Alkanatur
Dear JESUS,
We sincerely appreciate your feedback and your rating. We regret that the taste of the filtered water did not meet your expectations. Our team is committed to ensuring the quality of our products and we are investigating this situation. Please feel free to contact us if you would like more information or assistance. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
O
Olga C.
Rating: 4 out of 5
following a purchase from 13/01/2026
I like the taste of the water
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good for now
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Alexandra R.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delighted with my jug, it would be good to know when the filter runs out that's why I don't give it 5 stars
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
María José G.
Rating: 2 out of 5
following a purchase from 04/01/2026
16 days waiting for the order. I couldn't contact anyone
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Response from Alkanatur
Hello María José,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. We are working to improve our customer service and ensure a smoother experience in the future. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
I
Idoia O.
Rating: 2 out of 5
following a purchase from 10/10/2025
For now, I am happy with my purchase. Thank you
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Response from Alkanatur
Hello Idoia,
We sincerely appreciate your comment and are glad to know that you are satisfied with your purchase. We are here to help you at any time and hope you continue to enjoy our products.
Best regards,
The Alkanatur team
A
Antonio B.
Rating: 4 out of 5
following a purchase from 09/10/2025
The product arrived correctly, easy to install and the results are noticeable.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Gemma Z.
Rating: 3 out of 5
following a purchase from 29/11/2025
Delighted
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rafael R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Highly recommended.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Inmaculada B.
Rating: 4 out of 5
following a purchase from 02/01/2026
Satisfied with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eva G.
Rating: 4 out of 5
following a purchase from 01/12/2025
I really like the jug but it no longer comes with the color reagents, making it difficult to personally assess the change in the alkalinity of the water they describe.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Susana M.
Rating: 4 out of 5
following a purchase from 08/10/2025
The jug is comfortable and the water after several changes has no taste. However, it does leave deposits at the bottom and the jug needs to be cleaned every week or so. Other than that, no problem although I was scared when everything came out black on the first filtering. I hope this change is positive regarding the health of the family in general. We use it for eating every day.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José Andrés R.
Rating: 4 out of 5
following a purchase from 08/01/2026
Everything is fine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Juan C.
Rating: 2 out of 5
following a purchase from 09/01/2026
They did not deliver the goods to the agreed place.
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Response from Alkanatur
Hello Juan,
We are sorry that you had this experience. Your satisfaction is very important to us. Please contact us directly to resolve this situation.
Sincerely,
The Alkanatur team.
C
Carlos S.
Rating: 4 out of 5
following a purchase from 01/12/2025
Slow in shipping and very expensive product for what is offered
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Josefa B.
Rating: 4 out of 5
following a purchase from 24/11/2025
Well, I don't know how long I can go without changing the filter without risk. I've been using it for two months and the water tastes good but I've had gastric discomfort for a while. I don't know if the water could have bacteria since it's filtered and doesn't have chlorine.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
P
Paqui C.
Rating: 2 out of 5
following a purchase from 08/01/2026
THE BOTTLE THAT CAME WITH THE JUG AND THE FILTERS DOES NOT CLOSE THE CAP, AND THEREFORE IS USELESS
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Response from Alkanatur
Hello Paqui,
We appreciate your comment and regret that you had this experience with our bottle. Your satisfaction is very important to us. We invite you to contact our customer service to resolve this issue. We are here to help you.
Sincerely,
The Alkanatur team
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Cris Perez A.
Rating: 2 out of 5
following a purchase from 17/01/2026
it is misleading advertising, they sell qualities that the product does not have
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Response from Alkanatur
Hello Cris Pérez,
We appreciate your opinion and regret that your experience with our products did not meet your expectations. We strive to provide accurate descriptions and quality service. We invite you to contact us directly to resolve any concerns you may have. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
E
Eduardo S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Water with good taste and no sulfites.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Victor V.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good products but high prices
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Cliente A.
Rating: 4 out of 5
following a purchase from 25/11/2025
Happy with the service
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
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Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
C
Cristina B.
Rating: 4 out of 5
following a purchase from 30/11/2025
good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Ivan P.
Rating: 2 out of 5
following a purchase from 18/11/2025
The filters last much less than they say and in my case the pitcher has a defect in the lid and when it is very full it leaks water
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Response from Alkanatur
Hello Ivan,
Thank you for your comment and we regret that your experience with our filters and pitcher has not been satisfactory. Your opinion is very valuable to us, and we will take it into account to improve our products. Please do not hesitate to contact us to resolve the lid issue and find a solution.
Sincerely,
The Alkanatur team.
M
Miguel M.
Rating: 4 out of 5
following a purchase from 26/11/2025
Everything in perfect condition
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Paula R.
Rating: 4 out of 5
following a purchase from 24/11/2025
I am very happy with the quality of the product, what I would improve is the return service, since one filter broke shortly after putting it on and returning it would cost me about 20€, which was not worth it and I ended up with one less filter. Thank you!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Israel C.
Rating: 2 out of 5
following a purchase from 07/10/2025
The shipment was really slow, every time I place an order it takes a long time
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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