Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Happy because it improves the quality of the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
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Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
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Noemi R.
Rating: 2 out of 5
It took almost a month for my order to arrive.
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Response from Alkanatur
We deeply regret the inconveniences you have experienced with your order. We strive to provide the best service and your experience is very important to us. If you have any other questions or need more information, please do not hesitate to contact us. Thank you for your patience and trust.
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Laura M.
Rating: 2 out of 5
The pitcher arrived with a cut. I indicated it by email and they told me they could send me one when I buy more filters, but I already bought 4 initially so it will be about a year more or less before I buy more.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
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Paloma C.
Rating: 2 out of 5
The glass bottle arrived broken because it was very poorly protected, I reported the incident on January 6 and they still haven't solved the problem for me.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
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Beatriz A.
Rating: 4 out of 5
I can't rate because I've only been using it for a few days. What we like the least is that the lid doesn't stay open while you add water to filter from another bottle.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Gemma R.
Rating: 4 out of 5
I love the taste of the water and its density, you can tell the quality. But the instructions say you can serve water while it filters, and in my case it is not like that, the water spills from the tank when I tilt it, I think the jug came with a defect, but after a month of waiting, much to my regret I will keep it. I don't want more waits
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
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Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Margarita M.
Rating: 4 out of 5
I love the pitcher because it helps me take care of myself; I would like to try the shower filter; could you make a trial one?
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Edurne S.
Rating: 2 out of 5
I have not received the order yet; I have no news about whether it has left the warehouse, etc. I also have not received any email to track the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Nuria I.
Rating: 4 out of 5
That it has no plastic.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Rafael P.
Rating: 2 out of 5
Delayed orders
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Luis J.
Rating: 2 out of 5
It takes too long to come from Galicia, I don't understand it, I have received other orders from Barcelona for example, and they arrive very quickly, they need to step up, I think!!
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Sagrario M.
Rating: 2 out of 5
It's been a week since I placed the order and I still haven't received it.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Elisabet M.
Rating: 3 out of 5
Delay in shipping
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Joan E.
Rating: 2 out of 5
website update error on shipped orders
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Jonatan C.
Rating: 2 out of 5
Well, send it faster, after all these days it still hasn't been sent
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Response from Alkanatur
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
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Sonia L.
Rating: 3 out of 5
I am still waiting for it to arrive...
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Arantxa I.
Rating: 3 out of 5
I still haven't received the order. But I am happy since I bought the shower filter last year.
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Response from Alkanatur
Thank you for your feedback and for your purchase. You will receive the order shortly.
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