Customer reviews of Alkanatur

By paying for the express delivery service, the order took a week to arrive

Good. At least it doesn't taste like chlorine. I don't know what components the plastic of the jug contains...

Hello, I am a bit disappointed since I placed the order on April 26 to give it as a gift for Mother's Day, and it arrived on the 4th, one day late...

Honestly, I still notice a lot of taste in the tap water and it is very hard. So much so that the glass used for water becomes sticky. Due to the hardness of the water.

The delivery was late. I already have it and the free bottle arrived somewhat crushed and with a broken cap. I am getting it started. I hope the filter is correct as it cannot be seen. At the bottom, the arrows mark 10 in month and 25 in year. It is not expiration, right? I await your response.

Hello, The taste of the water is good. But the lid for filling does not hold when filling it and you need to hold it while you want to fill it which is not possible if you refill it from a water jug.

The pitcher appears to be of basic quality and the bottle arrived crushed. Now I just need to check the functionality

I don't like the taste it leaves in the water

I am a regular user of the Alkanatur pitcher and its different filters. I consider them very good products. The pity is that the shipping seems very expensive to me (5.50 euros) and it doesn't even arrive at my address, but they leave it at a store that I have to go to pick it up (I understand that this way GLS saves at the expense of the buyer). It seems to me a terrible shipping and delivery method for a quality brand like Alkanatur.

The product is fine but since 25/3 I placed the order and I am still waiting for it.

Very delayed order.

I have not yet received the order and they wanted to deliver it on dates that they did not tell me they would deliver it. I am waiting for it to arrive.

Order well. Tracking and shipping, a disaster... Slow shipping and as of today, although I have received the order, the tracking number does not appear in my account. This made it difficult to change the pickup point.

Too long shipping time to receive in A Coruña and insufficient communication.

The shipment took a long time to arrive and the company GLS does not call to say the approximate delivery time.

The processing of the order takes a long time. The delivery was made after 7 days from the order confirmation.

Well, I bought jug replacements, and when I activated it, the water came out so black that I got scared. It hadn't happened to me before.. and I tried with the second filter and the same thing. I wrote and they told me it's normal. But of course, I ruined a filter, they should put a big warning that this is normal, because I don't think I'm the only one it happens to.

They say they called the house and there was no one, this is not true, there were 3 people, it would be very strange if none of the 3 heard the doorbell. NOBODY CAME TO OUR HOUSE

I think the delivery took too long (I placed the order online on Tuesday and it was delivered the following Monday). I would have liked to know in advance about the current offers (I feel like a fool...)

Overall good but the lime does not filter well.

Well, the product is very good. But the shipping is terrible. When you pay, you receive confirmation of the payment, but no estimated arrival date, no shipping reference, no transport company... nothing. Also, it takes about 10 days for a national shipment! I feel bad that companies like Amazon are taking market share from them, but there are reasons!

The bottle is fine, the shipment was correct. But I thought the bottle alkalized the water like the pitcher, and it simply filters it instead.

On this occasion, the taste that the filters give to the water is not pleasant. I was surprised because it didn't happen with the previous filters.

Although both pitchers came well, the leaf-shaped lid of the blue one does not close properly.

I use the pitcher, and I am very satisfied, not so much with their shipping method by the company GSL, with a cost of €10, (much higher than with many shipping companies), without receiving information about my shipment, having to contact the company directly twice to know about my package, which they left at a pickup point without any direct notice to me from GSL or the company I had spoken to days before stating that I had no information since my purchase. GSL is one of the worst shipping companies and the most expensive, I hope they start using another. For this, I give 3 stars, good product but the shipping issue is a hassle, high cost and poor service. This is not my first purchase with Alkanatur.

The instruction manual is not clear. When the filter has been activated, it does not explain the next steps to use it. How far should it be filled with water? And should the pitcher be filled or is it from where the filter is? Because then it filters very little water, half a liter. Not one and a half liters as published.

I like the taste of the water but the cap where it refills doesn't close well and when I fill the water, it also spills from the top

Actually, I am happy with the pitcher, but I have only been using it for a month and a half and for the last two weeks the taste has changed a lot, now it is very bitter and not pleasant to drink. The filter is supposed to be changed every 3 months, but after a month it has stopped working well, it seems.

The intention is to promote health and the pitcher is made of plastic. Also difficult to refill and clean. It's not worth its price. The filter does indeed remove flavors from the water. That's why I rate it higher.

I haven't received the order yet and almost two weeks have passed

Hello, When opening the package, the lid that opens for the water to fall fell off and broke on one side. It has been like this from the very beginning. I can place it, but it is broken. I consider it too delicate, as it simply fell on the countertop and a small side tab broke. In summary, the product is new, but with that defect from the start.

The product has been fine so far, but when I placed the order I called immediately because I forgot the pH test strips, of course paying for them, and they told me I had to make a new order for the strips only, paying shipping costs again.

The filter I ordered for the shower, there is no way it can fit, neither for the faucet below nor for the fixed showerhead above... what should I do now, will they refund my money?

I like the taste of the water once it goes through the filter since in my area it is very hard water and I think that with the pitcher I have managed to improve the taste, however the pitcher seems to me to be of poor quality, the lid stays half open and does not look like it has great durability. I expected better components. I would prefer it to be made of glass or similar.

The white filters I bought leave the water cloudy and in the kettle every 3 days there is a fine layer of scale. This did not happen with the first filter.

There was a problem with the delivery and your service said that it had not been picked up and yet I had the delivery at home and had not received any notice. Days later I received it but Alkanatur did not inform me of anything. Today I put one of the filters and the water comes out cloudy after several uses, at least 6 or 7 liters.

I like the product but I had to call because it was taking a long time to arrive and from the time I placed the order until it went to the distributor 2 or 3 days passed, I understand it should have been in 24 hours. I am also not surprised that the survey is now being sent 3 or 4 months after the purchase. I believe the quality of the product deserves a faster and more careful service.

Good product, but you can improve the delivery service.

The pitcher at the handle height arrived broken

I think that if you cannot send a product that you had advertised and did not have in stock, you should have notified about the delay and inconvenience, not wait for the customer to complain in case their order was not registered or was not delivered where it should have been... You should have notified.