Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The water after being filtered has a strange taste
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Response from Alkanatur
Dear JESUS,
We sincerely appreciate your feedback and your rating. We regret that the taste of the filtered water did not meet your expectations. Our team is committed to ensuring the quality of our products and we are investigating this situation. Please feel free to contact us if you would like more information or assistance. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
M
María José G.
Rating: 2 out of 5
following a purchase from 04/01/2026
16 days waiting for the order. I couldn't contact anyone
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Response from Alkanatur
Hello María José,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. We are working to improve our customer service and ensure a smoother experience in the future. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
I
Idoia O.
Rating: 2 out of 5
following a purchase from 10/10/2025
For now, I am happy with my purchase. Thank you
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Response from Alkanatur
Hello Idoia,
We sincerely appreciate your comment and are glad to know that you are satisfied with your purchase. We are here to help you at any time and hope you continue to enjoy our products.
Best regards,
The Alkanatur team
G
Gemma Z.
Rating: 3 out of 5
following a purchase from 29/11/2025
Delighted
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Juan C.
Rating: 2 out of 5
following a purchase from 09/01/2026
They did not deliver the goods to the agreed place.
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Response from Alkanatur
Hello Juan,
We are sorry that you had this experience. Your satisfaction is very important to us. Please contact us directly to resolve this situation.
Sincerely,
The Alkanatur team.
P
Paqui C.
Rating: 2 out of 5
following a purchase from 08/01/2026
THE BOTTLE THAT CAME WITH THE JUG AND THE FILTERS DOES NOT CLOSE THE CAP, AND THEREFORE IS USELESS
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Response from Alkanatur
Hello Paqui,
We appreciate your comment and regret that you had this experience with our bottle. Your satisfaction is very important to us. We invite you to contact our customer service to resolve this issue. We are here to help you.
Sincerely,
The Alkanatur team
C
Cris Perez A.
Rating: 2 out of 5
following a purchase from 17/01/2026
it is misleading advertising, they sell qualities that the product does not have
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Response from Alkanatur
Hello Cris Pérez,
We appreciate your opinion and regret that your experience with our products did not meet your expectations. We strive to provide accurate descriptions and quality service. We invite you to contact us directly to resolve any concerns you may have. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
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Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
I
Ivan P.
Rating: 2 out of 5
following a purchase from 18/11/2025
The filters last much less than they say and in my case the pitcher has a defect in the lid and when it is very full it leaks water
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Response from Alkanatur
Hello Ivan,
Thank you for your comment and we regret that your experience with our filters and pitcher has not been satisfactory. Your opinion is very valuable to us, and we will take it into account to improve our products. Please do not hesitate to contact us to resolve the lid issue and find a solution.
Sincerely,
The Alkanatur team.
I
Israel C.
Rating: 2 out of 5
following a purchase from 07/10/2025
The shipment was really slow, every time I place an order it takes a long time
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
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Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
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Noemi R.
Rating: 2 out of 5
It took almost a month for my order to arrive.
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Response from Alkanatur
We deeply regret the inconveniences you have experienced with your order. We strive to provide the best service and your experience is very important to us. If you have any other questions or need more information, please do not hesitate to contact us. Thank you for your patience and trust.
L
Laura M.
Rating: 2 out of 5
The pitcher arrived with a cut. I indicated it by email and they told me they could send me one when I buy more filters, but I already bought 4 initially so it will be about a year more or less before I buy more.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
P
Paloma C.
Rating: 2 out of 5
The glass bottle arrived broken because it was very poorly protected, I reported the incident on January 6 and they still haven't solved the problem for me.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
D
Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
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Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
I
Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Edurne S.
Rating: 2 out of 5
I have not received the order yet; I have no news about whether it has left the warehouse, etc. I also have not received any email to track the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
R
Rafael P.
Rating: 2 out of 5
Delayed orders
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
L
Luis J.
Rating: 2 out of 5
It takes too long to come from Galicia, I don't understand it, I have received other orders from Barcelona for example, and they arrive very quickly, they need to step up, I think!!
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
S
Sagrario M.
Rating: 2 out of 5
It's been a week since I placed the order and I still haven't received it.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Elisabet M.
Rating: 3 out of 5
Delay in shipping
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Joan E.
Rating: 2 out of 5
website update error on shipped orders
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Jonatan C.
Rating: 2 out of 5
Well, send it faster, after all these days it still hasn't been sent
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Response from Alkanatur
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
S
Sonia L.
Rating: 3 out of 5
I am still waiting for it to arrive...
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Arantxa I.
Rating: 3 out of 5
I still haven't received the order. But I am happy since I bought the shower filter last year.
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Response from Alkanatur
Thank you for your feedback and for your purchase. You will receive the order shortly.
J
Jose A.
Rating: 2 out of 5
The first filter lasted 39 days with a consumption of 9 liters/week. Very far from the 400l. that, according to the sales information, they claim it usually lasts.
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Response from Alkanatur
Hello Jose, we regret your dissatisfaction and are surprised by the problem with the filter. Our customer service team has already contacted you to see what the anomaly might be and to provide you with a solution. Thank you for your feedback and we hope you enjoy our products.
M
Miguel A.
Rating: 3 out of 5
The plastics are very bad, the lid doesn't work well, it gets stuck and when it comes off it gets moldy and dries every day, I ordered a new one and it also gets stuck where the water comes out.
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Response from Alkanatur
Hello Miguel. We are very sorry about your rating. You can contact our customer service department so they can help you with your problem.
R
Ruben E.
Rating: 3 out of 5
Easy to use and fast shipping
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. If we can help you with anything, do not hesitate to contact Customer Service.
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Leticia T.
Rating: 2 out of 5
My second order, the jug came with a forced crack in the lid.
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Response from Alkanatur
Hello Leticia, we are very sorry about this incident. We will get in touch with you to provide a solution as soon as possible. Best regards
T
Teresa A.
Rating: 3 out of 5
I would like there to be something in the jug that alerts you when it's time to change the filter.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Araceli A.
Rating: 2 out of 5
The water comes out with a lot of hardness after filtering.
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Response from Alkanatur
Hello, thank you for your review. We are very sorry that you are not satisfied with the product. Our filter does not remove minerals from the water, so hardness is not reduced. In fact, it raises that ppm because it adds 18mg of magnesium per liter. Our water is alkaline water, that is, water rich in minerals. We will contact you from our Quality Department to study your case in more detail and see how we can improve your experience.
F
Francisco J.
Rating: 3 out of 5
I forgot to put a code for a discount. I contacted via WhatsApp and the response here is, they didn't even bother. When there is a will to fix something, it can be done. Everything in this life has a solution if there is a willingness, of course. The pitcher is very pretty.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We are sorry that you had difficulties with your order. Our systems are automated, so it is important to enter the code before completing the purchase. We hope you enjoy the product a lot.
S
Silvia L.
Rating: 2 out of 5
I still haven't received my order and there is no way to communicate with express mail
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Response from Alkanatur
Hello Silvia, Thank you very much for your review. We regret that you had an experience that did not meet your expectations. We have reviewed your case and noticed that you have already contacted our customer service team. As they mentioned to you, your order was placed on September 23rd and, generally, shipments take between 3 and 5 business days. We appreciate your patience and understanding. If you have any other questions or need further assistance, please do not hesitate to let us know. We are here to help you.
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