Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Hello, black charcoal keeps coming out and I have filled the tank 8 times and emptied it but it keeps coming out, less each time but that didn't happen the first time
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Response from Alkanatur
It is completely normal and natural for charcoal particles to remain in the water. Our filters are made solely of natural products: 100% natural coconut vegetable charcoal and magnesium. We import the coconut charcoal directly from Mexico, and we do not alter the nature of the material.
Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release more charcoal particles, and even stain the water black. Other times, if its state is more compact, it releases less but it is normal for it to always release black particles due to what we mentioned, because it is an ecological product without any type of chemical treatment.
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Marta M.
Rating: 5 out of 5
following a purchase from 28/08/2026
The filtering of the jug is great, the taste of the water is very good. We also kept the harmony bottle which we are delighted with. Thank you Alkanatur!
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Response from Alkanatur
Hello Marta,
We sincerely appreciate your comment and we are glad to know that you are satisfied with the filtering jug and the Harmony bottle. Your satisfaction is very important to us and motivates us to keep improving.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
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Maria. Jose M.
Rating: 5 out of 5
following a purchase from 28/08/2026
Happy and satisfied
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Response from Alkanatur
Dear Maria,
We are very glad to know that you are happy and satisfied with your experience at Alkanatur. We sincerely appreciate your trust and your valuable opinion.
We are at your disposal for anything you may need in the future.
Sincerely,
The Alkanatur team
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Elba L.
Rating: 5 out of 5
following a purchase from 28/08/2026
I have only been using the pitcher for a week, but the packaging and service have been very good.
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Response from Alkanatur
Dear Elba,
We sincerely appreciate your comment and we are glad to know that you are satisfied with the packaging and the service. We greatly value your trust in us and hope you enjoy your jug.
Sincerely,
The Alkanatur team
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Ana J.
Rating: 5 out of 5
following a purchase from 28/08/2026
I am very satisfied with the purchasing process.
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Response from Alkanatur
Hello Ana,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the purchasing process, your satisfaction is our greatest reward.
Best regards,
The Alkanatur team
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Ignacio R.
Rating: 5 out of 5
following a purchase from 25/08/2026
Everything perfect
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Response from Alkanatur
Hello Ignacio,
We sincerely thank you for your very positive comment. We are glad to know that your experience was perfect and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Almudena B.
Rating: 5 out of 5
following a purchase from 27/08/2026
I love your products, the jugs, the shower filter, bottles ... I am in
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Response from Alkanatur
Dear Almudena,
We sincerely thank you for your wonderful opinion. We are glad to know that you love our products and that you trust us for your needs. We hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
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Irene A.
Rating: 5 out of 5
following a purchase from 28/08/2026
All correct.
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Response from Alkanatur
Hello Irene,
Thank you very much for your positive comment. We are glad to know that everything has been to your liking and that we have met your expectations.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
S
Sandra G.
Rating: 5 out of 5
following a purchase from 25/08/2026
Perfect order. The lid of the pitcher arrived broken and they sent me another one directly very quickly. Thank you very much.
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Response from Alkanatur
Dear Sandra,
We greatly appreciate your very positive comment. We are glad to know that you were able to quickly receive a new lid for your jug and that you were satisfied with our service.
We are at your disposal for any other inquiries you may have.
Sincerely,
The Alkanatur team
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Laura P.
Rating: 2 out of 5
following a purchase from 25/08/2026
The order, the product, the shipment all perfect. But ... I never receive any promotions or discounts.
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Response from Alkanatur
Dear Laura,
We greatly appreciate your comment and are glad to know that you are satisfied with your order and shipment. We understand your concern regarding promotions and discounts, and we would like to know more about your experience to help you better.
We are at your disposal for any additional inquiries or clarifications.
Sincerely,
The Alkanatur team
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Ana Belen R.
Rating: 5 out of 5
following a purchase from 25/08/2026
Very happy and satisfied
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Response from Alkanatur
Hello Ana Belen,
We are very pleased to know that you are very happy and satisfied with your experience. Your satisfaction is our greatest reward and motivates us to keep improving.
Thank you very much for sharing your opinion with us.
Sincerely,
The Alkanatur team
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Emiliano R.
Rating: 5 out of 5
following a purchase from 28/08/2026
All good, I send quickly. Product as described
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Response from Alkanatur
Hello Emiliano,
We sincerely thank you for your very positive comment. We are glad to know that your shopping experience was satisfactory and that the product met your expectations. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Marta A.
Rating: 5 out of 5
following a purchase from 27/08/2026
I loved the new jug
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Response from Alkanatur
Hello Marta,
We are very happy to know that you loved the new pitcher. Your satisfaction is very important to us and motivates us to continue offering quality products.
Thank you very much for your support.
Sincerely,
The Alkanatur team
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Nuria F.
Rating: 5 out of 5
following a purchase from 27/08/2026
I bought the new glass jug and I am delighted with it and with the zeolite filter, because the other filters are very good too, but I wanted to try this one.
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Response from Alkanatur
Dear Nuria,
We sincerely thank you for sharing your positive experience with our new glass pitcher and zeolite filter. We are very happy to know that you are delighted with your purchase and that you enjoy the quality of our products.
We hope to continue supporting you on your journey to a healthier lifestyle.
Sincerely,
The Alkanatur team.
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Ana M.
Rating: 5 out of 5
following a purchase from 27/08/2026
I am already familiar with the jug and I am very satisfied. This one is for a gift.
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Response from Alkanatur
Dear Ana,
Thank you very much for sharing your satisfaction with our pitcher. We are glad to know that you have found the perfect gift and that you are knowledgeable about our product.
We appreciate your trust in Alkanatur and hope you continue to enjoy our offers.
Sincerely,
The Alkanatur team
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Marta D.
Rating: 5 out of 5
following a purchase from 27/08/2026
It is a quality product, essential once you incorporate it into your life.
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Response from Alkanatur
Dear Marta,
We sincerely thank you for your very positive comment. We are glad to know that our product has made a difference in your life and that you value its quality.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
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Emilio B.
Rating: 5 out of 5
following a purchase from 28/08/2026
Extraordinary
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Response from Alkanatur
Hello Emilio,
Thank you very much for your wonderful comment. We are glad to know that you had an extraordinary experience with us and that our products have met your expectations.
We appreciate your support and hope to see you again soon.
Sincerely,
The Alkanatur team
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Javier G.
Rating: 5 out of 5
following a purchase from 27/08/2026
Perfect
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Response from Alkanatur
Hello Javier,
Thank you very much for your very positive comment. We are glad to know that you had a perfect experience with us and we hope to see you again at Alkanatur.
Sincerely,
The Alkanatur team
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Maria J.
Rating: 5 out of 5
following a purchase from 26/08/2026
The perfect product
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Response from Alkanatur
Dear Maria,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our product and that it has met your expectations.
We are at your disposal for any future inquiries or needs.
Sincerely,
The Alkanatur team
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Agustina F.
Rating: 5 out of 5
following a purchase from 25/08/2026
The shower filter works very well, especially in Valencia where the water has a lot of limescale. This is my third purchase and I am very satisfied.
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Response from Alkanatur
Dear Agustina,
We sincerely thank you for your valuable opinion. We are glad to know that the shower filter has exceeded your expectations and that you have found satisfaction in your purchases with us. We hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team
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Raquel R.
Rating: 4 out of 5
following a purchase from 26/08/2026
The purchase was simple and quick. The shipping company was unprofessional
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your comment and are glad to know that the purchase was easy and quick. We apologize for any inconvenience you may have experienced with the shipping service and will take your opinion into account for improvement.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team.
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Blanca S.
Rating: 5 out of 5
following a purchase from 27/08/2026
The order arrived in perfect condition and on time
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Response from Alkanatur
Dear Blanca,
We sincerely thank you for your very positive comment. We are glad to know that your order arrived in perfect condition and within the expected time. We hope you visit us again soon to enjoy more Alkanatur products.
Sincerely,
The Alkanatur team
A
Assumpta B.
Rating: 5 out of 5
following a purchase from 27/08/2026
Everything perfect
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Response from Alkanatur
Hello Assumpta,
Thank you very much for your very positive comment! We are glad to know that everything has been perfect for you, as our goal is to offer the best experience to our customers.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
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Ana Belen C.
Rating: 5 out of 5
following a purchase from 27/08/2026
I am very happy with the purchase of the 50000l shower filter, I live in Murcia and here the water is very hard. Since the first shower, I have noticed my skin and hair much better. I am delighted.
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Response from Alkanatur
Dear Ana Belen,
We are very glad to know that you are so happy with your shower filter. It is gratifying to hear that you have noticed an improvement in your skin and hair since the first shower, especially in a region with hard water like Murcia.
We sincerely appreciate your comment and hope you continue to enjoy the benefits of our product.
Sincerely,
The Alkanatur team
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Merce S.
Rating: 5 out of 5
following a purchase from 27/08/2026
Excellent jug. I love how it works and the design of the glass one.
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Response from Alkanatur
Hello Merce,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the jug and that you appreciate both its functionality and design.
We are at your disposal for any inquiries or needs you may have.
Sincerely,
The Alkanatur team
C
Clara P.
Rating: 2 out of 5
following a purchase from 27/08/2026
I received a broken part of the lid of the glass jug I bought, I wrote in the incident mailbox and was calling all day to the customer service phone number, no one answered. Please, I hope you can contact me as soon as possible. Thank you
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Response from Alkanatur
Hello Clara,
We are very sorry that you received the lid of the glass jug broken and understand your frustration. We appreciate that you have contacted us and invite you to write to us again at our email so we can address your case directly and find a solution.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
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Pablo G.
Rating: 5 out of 5
following a purchase from 27/08/2026
I already have the glass jar and the filters. Everything is perfect. And I send quickly.
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Response from Alkanatur
Dear Pablo,
We are glad to know that you are satisfied with the glass jug and the filters, and that the shipping was fast. We appreciate your trust in Alkanatur and your kind comment.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
M
Montse R.
Rating: 5 out of 5
following a purchase from 25/08/2026
All correct
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Response from Alkanatur
Dear Montse,
We sincerely thank you for your comment. We are glad to know that your experience has been satisfactory and we hope to see you again in our store.
Sincerely,
The Alkanatur team
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José J.
Rating: 5 out of 5
following a purchase from 27/08/2026
It's glass, there's no color, it seems that the same water is better
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Response from Alkanatur
Hello José,
Thank you very much for your very positive comment! We are glad to know that you have noticed the difference in water quality. Your satisfaction is very important to us and we value your appreciation.
Best regards,
The Alkanatur team
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Luisa F.
Rating: 5 out of 5
following a purchase from 26/08/2026
Everything perfect
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Response from Alkanatur
Dear Luisa,
Thank you very much for your very positive comment. We are glad to know that your experience with us was perfect and we hope to serve you again very soon.
Sincerely,
The Alkanatur team
I
Irene P.
Rating: 4 out of 5
following a purchase from 27/08/2026
I would like to know how to clean plastic jars that turn white
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the rating of 4/5. To clean the plastic jugs and make them spotless, we recommend using a mixture of hot water and baking soda, letting them soak for a few minutes before rinsing.
We appreciate your trust in Alkanatur and are here to help you with whatever you need.
Sincerely,
The Alkanatur team
F
Francisco Manuel V.
Rating: 4 out of 5
following a purchase from 26/08/2026
The best filters on the market...they should improve the jugs...but still worth it.
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Response from Alkanatur
Hello Francisco Manuel,
We sincerely appreciate your comment and are glad to know that you are satisfied with our filters. We take note of your observation about the jugs to continue improving our products.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
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Alejandro G.
Rating: 5 out of 5
following a purchase from 25/08/2026
Good purchase
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Response from Alkanatur
Dear Alejandro,
We sincerely thank you for your positive comment. We are glad to know that your shopping experience was satisfactory and we hope to see you again very soon.
Sincerely,
The Alkanatur team
I
Iñigo Z.
Rating: 5 out of 5
following a purchase from 27/08/2026
Fast and all good
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Response from Alkanatur
Hello IÑIGO,
We sincerely thank you for your positive comment. We are glad to know that you were satisfied with the speed of our service and that everything was fine. Your support is very valuable to us.
Sincerely,
The Alkanatur team
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Egiarte G.
Rating: 5 out of 5
following a purchase from 26/08/2026
Safe, fast and efficient delivery
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Response from Alkanatur
Dear Egiarte,
We sincerely thank you for sharing your positive experience with us. We are glad to know that the delivery was safe, fast, and efficient, as we work to provide the best possible service.
Sincerely,
The Alkanatur team
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Esther F.
Rating: 5 out of 5
following a purchase from 25/08/2026
All good
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Response from Alkanatur
Dear Esther,
We sincerely thank you for your very positive comment. We are glad to know that your experience was satisfactory and we hope to see you again in our store.
Sincerely,
The Alkanatur team
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Alicia M.
Rating: 5 out of 5
following a purchase from 26/08/2026
Everything is great
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Response from Alkanatur
Dear Alicia,
We sincerely thank you for your very positive comment. We are glad to know that you had a great experience with us and we hope to have your visit again very soon.
Sincerely,
The Alkanatur team
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Maria Dolores V.
Rating: 5 out of 5
following a purchase from 27/08/2026
I have been using the pitcher for a short time, but so far we have really liked the taste of the water.
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Response from Alkanatur
Dear María Dolores,
We are glad to know that you are enjoying the taste of water with our pitcher. We appreciate your trust and are here for any questions or doubts you may have.
Sincerely,
The Alkanatur team.
C
Clara Pardo L.
Rating: 5 out of 5
following a purchase from 26/08/2026
Great
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Response from Alkanatur
Dear Clara Pardo,
We sincerely appreciate your comment. We are glad to know that you had a great experience with us. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
J
Jaume B.
Rating: 5 out of 5
following a purchase from 25/08/2026
Good functioning, it works very well.
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Response from Alkanatur
Dear Jaume,
We sincerely thank you for sharing your positive experience. We are glad to know that our product is working well for you and that you are satisfied with your purchase.
We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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