Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 2, 4 and 5 stars

Reset filters
L
Lola H.
Rating: 4 out of 5
Good but after following all the steps to have the pitcher ready. After two days we had gray residues at the bottom of the glass. After that, it has not happened again.
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Response from Alkanatur
Thank you for your feedback and for your purchase. It is completely normal and natural for carbon particles to remain in the water. We hope you enjoy the product a lot.
J
Jose M.
Rating: 5 out of 5
The delivery service is exceptional. The information they provide is clear and straightforward, and that is appreciated. The product is exactly as presented on their website, now to wait for the results!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María G.
Rating: 5 out of 5
Yes, the taste of the water does change. We are very satisfied with the purchase. We will recommend it to our friends.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
F
Fernando T.
Rating: 5 out of 5
Good product.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
F
Francisca C.
Rating: 5 out of 5
Wonderful, thank you very much. Maybe a mini discount for frequent customers?
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
G
Gracia R.
Rating: 5 out of 5
The opportunity to drink alkaline water in a convenient and not very slow pitcher. One of the best services is the quality and kindness when you contact them.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Elena T.
Rating: 5 out of 5
The convenience of not having to go buy water, the taste of the water, and the confidence of drinking healthy water free of plastics.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Araceli L.
Rating: 5 out of 5
Fast shipping and with notice. I had to change a part and they did it on the same day without any problem.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Elena R.
Rating: 5 out of 5
The shipping has been fast, the order management easy, and the days I have tried the product I was pleasantly surprised.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Ernesto R.
Rating: 5 out of 5
The quality
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
S
Sergio M.
Rating: 5 out of 5
The speed of delivery. It would be positive to indicate instructions on its use (new filter).
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Xavier C.
Rating: 5 out of 5
The only thing is that sometimes it releases a bit of the soot that is inside the filter (very very little and sometimes), but other than that everything is perfect.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. It is completely normal and natural for carbon particles to remain in the water. Due to its state or even due to the transport of the material, the carbon may be more broken and release carbon particles.
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Inga M.
Rating: 5 out of 5
Very fast shipping!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
F
Francisco G.
Rating: 5 out of 5
Well explained on the website, fast and secure shipping.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Elena F.
Rating: 5 out of 5
The peace of mind of drinking water without contaminants.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
S
Sara C.
Rating: 5 out of 5
Good resolution of doubts. Speed in delivery and easy installation :)
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jose D.
Rating: 2 out of 5
I'm not convinced, the water still tastes like chlorine.
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Response from Alkanatur
Thank you for your feedback. Coconut charcoal absorbs chlorine perfectly and it cannot be that a filter is damaged and has that taste. It is possible that the taste you notice is from the minerals themselves or from magnesium. We regret that you do not like the taste of the water and the product does not suit you. Taste is a more personal matter, that is true. In any case, remember that you have a 30-day satisfaction guarantee. We will contact you to either find another solution, perhaps the low magnesium emission filter suits you better, or if not, process the return of the product.
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