Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/07/2023
Comfort and perfect water. The only thing is that you have to be proactive to fill bottles in time to have cold water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/07/2023
I bought this jug because I want to stop buying bottled water. So far I am happy with the purchase, but now I filter the bottled water, since my water comes from a well, and until I analyze the water I don't want to drink it yet. The taste of the water is good, you can notice the change.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
Add instructions on how to use the product
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/07/2023
The chlorine taste completely disappears. The jug has little capacity
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/06/2023
The bottle came without any packaging, I understand that it's to avoid producing too much waste but the problem is that if it had been hit during transport, who would have been responsible? I would have had to return it with the hassle it would have caused everyone. Regards.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot. In case the bottle or any purchased product is damaged during transport, the transport company will take care of it and another one will be sent to you, don't worry.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/06/2023
The jug I bought is responding very well to the scheduled events.. excellent
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Response from Alkanatur
Thank you for your feedback and for your purchase. Please write to us at [email protected] so we can provide you with a solution.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/06/2023
I don't like the taste of the water - I suppose it's from the filter
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/06/2023
We are a family of 5 and it will be hard for me to calculate when to change the filter because each one uses the jug when they need it. I would like there to be some system to register the wear. Other than that, great!
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Response from Alkanatur
Thank you for your rating and for your purchase. We estimate that with 5 of you, the filter will last around 2 and a half months. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
Improve the quality of the jug, perhaps glass would be better.
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Response from Alkanatur
Thank you for your feedback and for your suggestion. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
The water, its taste is good but the jug does not fit in all refrigerator doors, I thought I couldn't place it well.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/03/2023
I liked the product itself, the shower filter. And the shipping was also free and fast.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/03/2023
Speed of delivery, the jug is good and the taste of the water is also good. A bit expensive for both the filters and the jug.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/03/2023
The quality of the jug is disappointing. It is a material that can easily break with a fall or hit. Some filters do not fit well in the jug and when you pour the water, they move and water spills everywhere.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. Regarding the material, being 100% toxic-free plastic, it does not contain hardeners, which are usually chemicals that make the plastic toxic. Nevertheless, it seems to be a more fragile plastic because it is thinner than other jugs that do add hardeners, but it is a resistant material for the use of this type of products.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/03/2023
The water that is really alkaline. The lid of the jug could be better, where the water is filled, that lid does not have good airtightness.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/03/2023
Excellent water quality
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
The order arrived correctly, although a bit of padding with newspaper would have been better (the small box, the one for the filter, 'wobbled' a bit, and the tape that closed the package says 'very fragile'). I haven't tried the products yet (pitcher, shower filter). The only downside is that I changed the delivery date (in the link that came in the message) to the day after the one communicated by the post office because I wasn't sure if I could be home during that time frame, and the delivery person who called me on the initial delivery day, and luckily I was home, told me he didn't know anything about the date change.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We will pass your notes about the packaging to order preparation. We also apologize for the inconvenience with transportation, sometimes it takes a few hours to update the PDAs and the drivers do not receive the information ipso facto. We are glad that the delivery was easy nonetheless. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/03/2023
FAST DELIVERY AND PRODUCT QUALITY
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/03/2023
I received the products within the specified time. No delays or issues.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/03/2023
The product (jug) is good and the shipping service is fast.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/02/2023
I had to buy a part again that arrived broken because I couldn't prove it
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Response from Alkanatur
Thank you for your feedback. We apologize for the incident, but as we mentioned, we could not take responsibility for the part since the product was not purchased directly from us. You would need to file a complaint with the store where you made the purchase and have them claim it with their carrier. Best regards.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/02/2023
speed of delivery and good product
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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