Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you very much for your comments and feedback. We are glad to know that you were very satisfied with your experience and we appreciate your comment about the delivery time. Your satisfaction is important to us and we are constantly working to improve.
Sincerely,
The Alkanatur team
T
Teresa M.
Rating: 4 out of 5
following a purchase from 30/08/2025
This filter gives me confidence for the removal of harmful products for the skin.
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for sharing your positive experience with our filter. We are glad to know that it gives you confidence to eliminate harmful products for the skin. We hope to see you again soon at Alkanatur.
Sincerely,
J
José Andrés A.
Rating: 4 out of 5
following a purchase from 25/08/2025
Products and very correct service
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Response from Alkanatur
Dear José Andrés,
We sincerely thank you for your kind words about our products and service. We are glad to know that you had a good experience and we hope to see you again at Alkanatur to continue offering you the best.
Sincerely,
The Alkanatur team
A
Ana S.
Rating: 4 out of 5
following a purchase from 27/04/2025
It works well.
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Response from Alkanatur
Hello Ana,
Thank you very much for your comment. We are glad to know that our products are working well for you. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
I
Inma M.
Rating: 4 out of 5
following a purchase from 22/03/2025
I bought 3 filters for the metal filtering bottle 2 months ago and they told me it would soon be back in stock so I could buy it. I'm still waiting. I bought 3 filters for the metal filtering bottle that was out of stock and they told me it would soon be back in stock. I'm still waiting.
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Response from Alkanatur
Hello Inma,
We sincerely appreciate your comment and your trust in our filters. We are working to make the filtering bottle available again as soon as possible. We hope you return soon to enjoy our products.
Sincerely,
The Alkanatur team
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Emilia R.
Rating: 2 out of 5
following a purchase from 23/03/2025
The water in our area has quite a bit of hardness.
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Response from Alkanatur
Dear Emilia,
We appreciate your comment and understand your concern about the quality of the water in your area. We would like to help you find an appropriate solution, so we invite you to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
E
Elisenda M.
Rating: 2 out of 5
following a purchase from 09/06/2025
I had to inform the company about the issue with the purchase from the website.
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Response from Alkanatur
Dear Elinenda,
We sincerely appreciate your feedback and regret that you had to contact us regarding an inconvenience with your purchase. We invite you to reach out directly to our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team.
A
Avelina G.
Rating: 4 out of 5
following a purchase from 30/08/2025
I am very satisfied.
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Response from Alkanatur
Hello Avelina,
We are very glad to know that you are satisfied with your experience. Your opinion is very valuable to us and motivates us to keep improving.
Sincerely,
The Alkanatur team.
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Natalia C.
Rating: 4 out of 5
following a purchase from 15/09/2025
Everything is correct
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Response from Alkanatur
Hello Natalia,
We greatly appreciate your comment and are glad to know that your experience has been positive. Your satisfaction is very important to us and we hope to serve you again soon.
Sincerely,
The Alkanatur team.
E
Enric M.
Rating: 4 out of 5
following a purchase from 29/11/2025
When putting the lid on the jug, the water filling spout is slightly raised. This is due to the pressure that the vessel exerts on the entire upper lid assembly. One more thing: if I overfill the jug, when pouring water into a glass, the unfiltered water that remains before the filter comes out through the filling spout.
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Response from Alkanatur
Dear Enric,
Thank you very much for your comment and your evaluation. We appreciate you sharing your observations about the functioning of the jug, as they help us to continuously improve. We are delighted that you have generally had a good experience with our products.
Sincerely,
The Alkanatur team
A
Alfonso L.
Rating: 2 out of 5
following a purchase from 08/09/2025
“Alkalinizing” the water, a term invented by this brand, is useless. Scientifically speaking, it is like Brita or so many other jugs. It improves the taste of water a lot, but it does not improve your health.
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Response from Alkanatur
Hello, Alfonso:
Thank you for sharing your opinion.
We want to clarify that Alkanatur is not just a jug that improves the taste of water. Our filters reduce substances such as chlorine, certain heavy metals, and other compounds present in tap water, in addition to providing minerals like magnesium.
Regarding alkalinity, this occurs naturally during the filtration and remineralization process of the water. On our website, we have studies, analyses, and certifications that explain in detail how our filters work and the characteristics of the obtained water.
We understand that there are different opinions on this topic and we respect all of them. In any case, we regret that the product did not meet your expectations.
Best regards,
Alkanatur Team
M
Miren Josune N.
Rating: 4 out of 5
following a purchase from 28/01/2025
The filters seem a bit expensive to me.
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Response from Alkanatur
Dear Miren Josune,
We sincerely thank you for your opinion and are glad to know that you are satisfied with our filters. Your comment about the price is very valuable to us and we will take it into account for future improvements.
Sincerely,
The Alkanatur team
V
Victoria C.
Rating: 4 out of 5
following a purchase from 27/09/2025
Everything is great, the products arrive on time, and the filters work very well. I have been drinking filtered tap water with the jug and filters from this company for almost 2 years and it's really amazing.
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Response from Alkanatur
Hello Victoria,
Thank you very much for your positive comment. We are glad to know that you are satisfied with our products and that they have improved your experience with tap water. Your trust and loyalty over these almost two years mean a lot to us.
Sincerely,
The Alkanatur team
M
Maria S.
Rating: 4 out of 5
following a purchase from 22/03/2025
Happy with the alkanatur jug. Much healthier.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your positive experience with our Alkanatur pitcher. We are glad to know that you have found a product that you consider healthier.
Sincerely,
The Alkanatur team.
P
Patricia R.
Rating: 4 out of 5
following a purchase from 20/07/2025
It's good, but they go overboard with the price
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Response from Alkanatur
Hello Patricia,
We sincerely thank you for your opinion and we are glad to know that you are satisfied with your purchase. We value your comments about the price and we will take them into account.
Sincerely,
The Alkanatur team.
M
María José G.
Rating: 2 out of 5
following a purchase from 09/04/2025
Difficulty in delivering the order. Difficult to contact for solutions.
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Response from Alkanatur
Dear María José,
We regret that you have had difficulties with the delivery of your order and that you have not been able to contact us easily. We appreciate your comment and invite you to contact our customer service so we can help you resolve this situation.
Sincerely,
The Alkanatur team.
A
Angeles M.
Rating: 2 out of 5
following a purchase from 22/09/2025
Good morning, the shipment took too long; I expected it much earlier. Sincerely, Á. M. C.
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Response from Alkanatur
Dear Angeles,
We appreciate your comment and regret that the shipment did not arrive on time. Your satisfaction is very important to us, and we are here to help you. If you would like to discuss this further, please do not hesitate to contact our customer service.
Best regards,
The Alkanatur team.
C
Carlos G.
Rating: 4 out of 5
following a purchase from 20/04/2025
I am very satisfied with the purchase of Alkanatur.
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Response from Alkanatur
Hello Carlos,
We sincerely thank you for sharing your satisfaction with your purchase at Alkanatur. We are glad to know that you had a good experience and we hope to serve you again in the future.
Sincerely,
The boutique team.
A
Adrián G.
Rating: 2 out of 5
following a purchase from 08/05/2025
The filters release a lot of particles and the bottom of the jug turns black. They say it's normal and nothing happens, but seeing the water in that state makes it anything but appealing for consumption. The day they solve this issue, I will be a customer again.
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Response from Alkanatur
Hello Adrián,
We sincerely regret that you had this experience with our filters. We value your opinion and invite you to contact our customer service so we can better understand your situation and find an appropriate solution. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
C
Carles B.
Rating: 4 out of 5
following a purchase from 28/03/2025
The filters are good. The jug, although free of PFA, should be made of glass. The website is a bit outdated and the shipping costs are exaggerated. I tried to buy on Amazon and it's even more expensive. The shower filters don't last long. The drinking ones work better.
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Response from Alkanatur
Hello Carles,
We sincerely appreciate your opinion and comments about our products. We are glad to know that the drinking filters meet your expectations, and we will take your suggestions into account to improve our website and other aspects. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
S
Sabela B.
Rating: 2 out of 5
following a purchase from 27/09/2025
I don't think it's a great innovation, it seems more expensive than it is and I have the pitcher with the most expensive filters at home.
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Response from Alkanatur
Hello Sabela,
We regret that your experience has not been as expected and appreciate your honesty. We would like to know more about your situation and find a solution that satisfies you, so we invite you to contact us directly.
Sincerely,
The Alkanatur team.
J
José Gabriel C.
Rating: 2 out of 5
following a purchase from 08/08/2025
Very expensive. The design of the pitcher is bad because if it is filled you can't pour water until it has filtered all because otherwise it spills over the top. This doesn't happen with other brands.
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Response from Alkanatur
Dear José Gabriel,
We sincerely appreciate your comment and your honesty. We value your opinion on the design of the pitcher and would like to better understand your experience to help you. We invite you to contact us directly so we can address your concern in a more personalized manner.
Sincerely,
The Alkanatur team.
D
Daniela R.
Rating: 2 out of 5
following a purchase from 21/01/2026
I don't like the taste of the water. I will try the blue filters, let's see if I like them more. But in general, it is not what I expected.
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Response from Alkanatur
Dear Daniela,
We sincerely appreciate your comment and understand that the taste of the water did not meet your expectations. We value your willingness to try the blue filters and are here to help you with whatever you need. Please feel free to contact us directly so we can address your concern in the best possible way.
Sincerely,
The Alkanatur team.
E
Enrique V.
Rating: 2 out of 5
following a purchase from 10/09/2025
Excessively slow delivery. Orders from China arrive faster. I am still waiting. The quality is good. But the logistics and customer service are not.
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Response from Alkanatur
Dear Enrique,
We sincerely appreciate your feedback and regret that the delivery did not meet your expectations. We value your opinion on the quality and are here to help you with any inconvenience you may have. We invite you to contact us directly so we can address your situation in a more personalized manner.
Sincerely,
The Alkanatur team.
D
Dolores P.
Rating: 4 out of 5
following a purchase from 20/06/2025
Everything is correct
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Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
J
Jordi J.
Rating: 2 out of 5
following a purchase from 15/12/2024
The pitcher looks whitish.
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Response from Alkanatur
Dear Jordi,
We regret that the pitcher did not meet your expectations and understand your disappointment. We would appreciate it if you could contact us privately so we can look for a solution together.
Sincerely,
The Alkanatur team.
M
Montse G.
Rating: 4 out of 5
following a purchase from 30/05/2026
Good product, I use it daily for a year. I bought another one for my second home.
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Response from Alkanatur
Dear Montse,
We sincerely thank you for sharing your experience with us and for your trust in our products. We are glad to know that you are satisfied and that you have decided to purchase another for your second residence. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
B
Begoña P.
Rating: 2 out of 5
following a purchase from 27/05/2026
I was looking forward to the pitcher, but it has not satisfied me. I can't put it in the fridge, being so round it doesn't fit in the door and being tall it doesn't stand up on the shelves of the fridge. Also, when pouring water, I don't know if it doesn't fit well but it doesn't come out in a stream, it spills outside, it doesn't aim well in the glass, you know. What a pity, let's see if in winter when cold water is not needed I can use it.
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Response from Alkanatur
Dear Begoña,
We regret that the pitcher did not meet your expectations and understand your frustration. We invite you to contact our customer service, where we will be happy to help you find an appropriate solution.
Sincerely,
The Alkanatur team.
L
Luis Fernando G.
Rating: 2 out of 5
following a purchase from 28/05/2026
The delivery was delayed more than expected. The shipping process for the requested filters should be much more agile.
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Response from Alkanatur
Dear Luis Fernando,
We sincerely appreciate your comment and regret that the delivery did not meet your expectations. We value your opinion and constantly strive to improve our processes. If you would like to discuss your experience further, please feel free to contact us directly.
Sincerely,
The Alkanatur team.
C
Cristina L.
Rating: 4 out of 5
following a purchase from 26/05/2026
Very happy, maybe I need a bit more capacity and the opening where the water is introduced, that piece doesn't close well, in my case it came quite loose.
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Response from Alkanatur
Hello, Cristina:
We sincerely thank you for your positive feedback and we are very glad that you are satisfied with your purchase. We take note of your comments about the capacity and the opening, and we hope to see you again soon in our store to discover other products.
Sincerely,
The Alkanatur team
M
Miguel Angel M.
Rating: 4 out of 5
following a purchase from 25/05/2026
I find the water with a better taste
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Response from Alkanatur
Dear Miguel Angel,
We sincerely thank you for your feedback and your kind words about our Alkanatur Drops Turquoise Jug. We are glad to know that you find it practical and elegant. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
M
Martha Isabel G.
Rating: 4 out of 5
following a purchase from 22/05/2026
You can really tell in the taste of the water, it improves a lot. I trust that it does everything it says. I've had the pitcher for more than a year. Thank you.
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Response from Alkanatur
Hello Martha Isabel!
Thank you very much for your comment and for your trust in Alkanatur. We are glad to know that you have noticed a significant improvement in the taste of the water and that you are satisfied with your pitcher. We appreciate your continued support and are here for any questions you may have. Best regards!
N
Nuria T.
Rating: 4 out of 5
following a purchase from 22/05/2026
I am satisfied
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Response from Alkanatur
Dear Nuria,
We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you are satisfied with our products and services. If you have any additional suggestions or comments, please do not hesitate to let us know.
Sincerely,
The Alkanatur team.
J
Judith S.
Rating: 4 out of 5
following a purchase from 18/05/2026
The delivery was a bit slow. Everything else was great!
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Response from Alkanatur
Dear Judith, we sincerely appreciate your comment and are glad to know that you are satisfied with our products. We apologize for the shipping inconvenience and are working to improve our delivery times. We hope to serve you again soon!
A
Angela A.
Rating: 2 out of 5
following a purchase from 08/05/2026
I am a little disappointed, I don't know if I had too many expectations or if the jug is not working properly. A white layer forms in the middle of the jug that looks like dirt, the jug never fills completely, it always stays a little more than half full and in the filter area, there is stagnant water.
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Response from Alkanatur
Hello Angela,
We sincerely thank you for your feedback and I am sorry that your experience was not as expected. Your comment about the jug has been noted and we are here to assist you. Please contact our customer service to resolve this issue.
Sincerely,
The Alkanatur team
A
Anna C.
Rating: 2 out of 5
following a purchase from 12/05/2026
It is very complicated to process a return of the product
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Response from Alkanatur
Hello Anna,
We are sorry that you found the return process complicated. We are here to help you and improve your experience. Please feel free to contact us directly to manage your return more easily. We appreciate your understanding and your feedback.
Sincerely,
The Alkanatur team
M
Mvictoria P.
Rating: 4 out of 5
following a purchase from 13/05/2026
The zeolite filter is phenomenal, at first you notice the difference in taste, but then you don't notice anything, phenomenal
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Response from Alkanatur
Dear Mvictoria,
We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you have noticed an improvement in the taste of the water thanks to the zeolite filter. Your feedback is very valuable to us and motivates us to continue improving our products. If you have any other suggestions or questions, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
I
Isabel B.
Rating: 2 out of 5
following a purchase from 13/05/2026
I am not happy because I have changed the filter and I have already filled the jug 5 times and the dirty water keeps coming out, with the price of these filters I think they should work well at least.
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Response from Alkanatur
Hello, Isabel. We regret that you have had this experience with our filter. Your satisfaction is very important to us. We invite you to contact our customer service to resolve this issue and ensure that you enjoy the quality of our product. We appreciate your understanding and are here to help you.
J
Jean Pierre T.
Rating: 2 out of 5
following a purchase from 12/05/2026
I ordered 2 products of which only the shower filter arrived, the jug did not arrive.
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Response from Alkanatur
Hello Jean Pierre,
We sincerely regret the inconvenience you have experienced with your order at Alkanatur. We value your opinion and are here to help you resolve this issue as quickly as possible. Please contact our customer service so that we can ensure you receive the missing jug. We appreciate your trust in us and will work to improve your experience.
Sincerely,
The Alkanatur team
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