Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Ana M.
Rating: 4 out of 5
I would like it to filter more than a liter. For a family, it is a bit small.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Manuel P.
Rating: 4 out of 5
The product is of excellent quality. You should improve the messaging. I cannot track my order and I also cannot place my order at a pickup point previously on the Alkanatur page.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Y
Yolanda P.
Rating: 4 out of 5
That the pitcher is made of plastic
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Carlos F.
Rating: 4 out of 5
The quality of the jug, the price of the filters is expensive.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Sonia V.
Rating: 4 out of 5
The taste of the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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F. J.
Rating: 4 out of 5
I didn't need the bottle.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jose A.
Rating: 4 out of 5
I liked everything except that it forms limescale very quickly and releases quite a few carbon particles from the filter. So it needs to be cleaned every two or three days.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Raquel V.
Rating: 4 out of 5
I would improve the bottle, especially the cap.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We appreciate your suggestion. We hope you enjoy the product a lot.
C
Camila L.
Rating: 4 out of 5
Having a jug that doesn't get limescale is better. Lowering costs
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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María D.
Rating: 4 out of 5
I liked that the orders arrived quickly. The quality of the products is very good, and customer service is also great.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rocio M.
Rating: 4 out of 5
Remove the plastic. Environmentally friendly packaging. More competitive price. The taste of the water doesn't quite convince me.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We will take your suggestions into account. Best regards.
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Aida N.
Rating: 4 out of 5
I would make a mini pitcher to make it easier to carry to different parts of the house.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marco F.
Rating: 4 out of 5
The system is very good, but it is very expensive. Both the pitcher and the filters are very expensive and at first they advertised that the filters lasted about 6 months in a family without children with average consumption and now they say 3 or 4, which makes them even more expensive.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jorge V.
Rating: 2 out of 5
I am still waiting for the order placed more than 2 weeks ago
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Response from Alkanatur
Thank you for your feedback and for your purchase. We have seen that your order could not be delivered. We will contact you throughout the day to resolve it.
F
Francisca P.
Rating: 4 out of 5
The order arrived well, but the delivery person left the package under the rug, which I don't think is correct, anyone passing by the landing could have taken it.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Fuencisla C.
Rating: 4 out of 5
I haven't tried it much yet, but so far everything is fine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Alba M.
Rating: 4 out of 5
I like the products, but I always have problems with the shipping, the packaging clearly states that it is fragile and yet they throw it over the fence, I have already complained twice.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Ramón D.
Rating: 4 out of 5
The products are fine. The price is more or less reasonable. The attention is good...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Maria M.
Rating: 2 out of 5
The water tastes a lot like chlorine, more than before filtering it. We use solarized water (which no longer has that taste) and it tastes bad after filtering it...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Josep B.
Rating: 4 out of 5
The jug is made of poor or low-quality plastic, it breaks just by looking at it; for the price it has, it would be better if it were made of glass.
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Response from Alkanatur
Thank you for your feedback and for your purchase. The jug is made of SAN plastic certified 100% free of toxins and endocrine disruptors. It does not contain hardeners, which add chemicals and toxins to the material, which is why you see it thinner and more fragile. We hope you enjoy the product a lot.
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