Customer reviews of Alkanatur

Hello, we are very sorry for your rating :( Anyway, we want you not to worry about this. It is totally normal and natural for there to be carbon particles in the water. Our filters are made solely of natural products: 100% natural coconut charcoal and magnesium. We import the coconut charcoal directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release more carbon particles, and even dye the water black. Other times, if its state is more compact, it releases less but it is normal for it to always release black particles due to what we mentioned, because it is an ecological product without any type of chemical treatment.

Thank you for your feedback and for your purchase. We have seen that your order could not be delivered. We will contact you throughout the day to resolve it.

Thank you for your rating and for your purchase. We hope you enjoy the product a lot.

Thank you for your rating and for your purchase. We are very sorry that the jug does not fit in your fridge... It fits in most fridges. The measurements of the jug are listed on the website. We also hope you enjoy the product.

Hello Mireia, thank you for your feedback. The plastic of our jug is of high quality and completely free of toxins, certified by Dr. Nicolás Olea - IBS of Granada. Being a material that does not contain chemical hardeners or other types of toxins that are normally used to thicken materials, it seems less resistant because it is thinner. It is the price to pay for a completely safe material free of endocrine disruptors. About the black particles. It is normal and completely natural for the filter to release some little bits of carbon. Alkanatur filters are made solely of natural products: 100% natural coconut vegetable carbon and magnesium. We import coconut carbon directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the carbon may be more broken and crumbled and release more carbon bits, and even stain the water black. Other times, if its state is more compact, it hardly releases dust and the water comes out completely transparent. The bits may seem "annoying" to the eye, but they pose no danger. In fact, the softer the carbon is, the more toxins it is capable of absorbing.

Thank you for your feedback. We will try to respond to your question as soon as possible. In any case, it should be noted that water with minerals will always have that effect with electrolysis tests, it is not because it has impurities, it is because these machines react to any substance in the water. That is why distilled water (without minerals) does not react. It is important to note that minerals are necessary in our diet, as they are used for many functions in the body: from maintaining bones, heart, and brain to our hormones. Therefore, it is essential that these are also present in water. Minerals in water help regulate a correct pH level and, in turn, have greater bioavailability. Distilled waters are acidic, dead waters, and their consumption can have serious health consequences. We will provide you with a more complete response in the email you sent. Regards.

Hello! We have reviewed the order and have seen that the relevant information has already been sent to you and you were contacted by phone to resolve all your questions. Thank you for your purchase, we hope you enjoy it!