Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Great quality, although I would have preferred it to be entirely made of glass. It makes no sense to keep using plastic, although I understand the reason; another solution needs to be found.
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Response from Alkanatur
Dear Belén,
Thank you very much for your comment and rating. We value your opinion about the quality of our products and have taken your suggestion regarding the use of materials into account. It is a pleasure to have committed customers like you.
Kind regards,
The Alkanatur team
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Lucia D.
Rating: 4 out of 5
following a purchase from 20/09/2026
Very happy with the product, the transport was terrible, I was at home for two days waiting for it to arrive but they said I was absent when it was a lie, in the end I had to go to the post office.
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Response from Alkanatur
Dear Lucia,
We are glad to know that you are very happy with the product; your satisfaction is very important to us. We apologize for the inconveniences you experienced with the transport and thank you for sharing your experience, as it helps us improve.
Best regards,
The Alkanatur team
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Ana Belén P.
Rating: 4 out of 5
following a purchase from 19/09/2026
Everything is correct, as they had told me.
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Response from Alkanatur
Dear Ana Belén,
Thank you very much for your comment and for the rating. We are glad to know that everything has been to your liking and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
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Marta Isabel C.
Rating: 4 out of 5
following a purchase from 17/09/2026
The order takes a few days to arrive
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Response from Alkanatur
Dear Marta Isabel,
We sincerely appreciate your comment and are glad to know that you have had a positive experience with your order. We apologize for the wait and appreciate your understanding, as we work to constantly improve our shipping times.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
J
José Manuel M.
Rating: 4 out of 5
following a purchase from 17/09/2026
Hello, well my opinion is that when pouring its contents into a glass or bottle, the small lid needs to be lifted because otherwise it is very difficult to pour the water without spilling. Everything else is perfect. I am happy.
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Response from Alkanatur
Hello José Manuel,
We sincerely thank you for sharing your opinion. We are glad to know that you are happy with your jug and we appreciate your comment about the lid, as it helps us improve. We are always here to assist you and ensure that you have the best possible experience.
Sincerely,
The Alkanatur team
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Cristobal C.
Rating: 4 out of 5
following a purchase from 15/09/2026
Good
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Response from Alkanatur
Hello Cristobal,
We sincerely thank you for your positive comment. We are glad to know that your experience has been good and we hope to see you again soon in our store.
Best regards,
The Alkanatur team
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Emilio G.
Rating: 4 out of 5
following a purchase from 28/08/2026
I have Alkanatur products for years (plastic filter jug and shower filter) and I am satisfied. However, I bought the new glass filter jug (finally without plastic!) but the spout does not pour well, spilling all the water when serving it. Design flaw or manufacturing defect
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Response from Alkanatur
Hello Emilio,
We sincerely appreciate your comment and are glad to know that you have found satisfaction in our products for years. We regret that the new glass filter jug did not meet your expectations and we will take your observation into account to continue improving.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
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Petra C.
Rating: 4 out of 5
following a purchase from 11/09/2026
Very good
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Response from Alkanatur
Hello Petra,
We sincerely thank you for taking the time to leave us your opinion. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
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Angel R.
Rating: 4 out of 5
following a purchase from 10/09/2026
Good material and aesthetically beautiful but the pre-filtered tank holds about 600mL. I have the plastic one and in that respect, much better.
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Response from Alkanatur
Hello Angel,
We sincerely appreciate your opinion and are glad to know that you are satisfied with the quality and design of our products. We take note of your comment about the pre-filtered deposit and are always working to improve.
We hope to see you again soon and that you continue to enjoy our offers.
Sincerely,
The Alkanatur team.
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Maria Dolores A.
Rating: 4 out of 5
following a purchase from 04/09/2026
The filters should have a way to alert the user of their expiration before having to detect by the taste of the water that they no longer filter
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Response from Alkanatur
Dear Maria Dolores,
We sincerely thank you for your comment and for the rating of 4/5. We greatly value your suggestion regarding the improvement of our filters and the notification method, as we are always looking for ways to optimize our customers' experience.
Sincerely,
The Alkanatur team.
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David R.
Rating: 3 out of 5
following a purchase from 07/09/2026
I wanted to comment on two things I am quite dissatisfied with regarding my purchase, the first and main one is that I invested more money in buying the glass jug and to my surprise the inner piece where the filter is placed is plastic... And the second thing that surprised me is the time it took for the shipment.
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Response from Alkanatur
We are very sorry that your experience with the purchase was not as expected. We understand your comment regarding both the inner piece of the jug and the delivery time of the order.
If you finally wish to make an exchange or return, you can contact our Customer Service team at [email protected] and my colleagues will help you with the management.
Best regards.
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Laura H.
Rating: 4 out of 5
following a purchase from 31/08/2026
The water in my neighborhood tastes like chlorine, we have been using the Alkanatur jug for two years and now we can drink water without smell and taste. The purchase of filters arrives in less than a week, we are delighted.
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Response from Alkanatur
Hello Laura,
We greatly appreciate your opinion and are glad to know that our Alkanatur jug has improved the quality of water in your home. It is a pleasure for us to offer you a product that allows you to enjoy odorless and tasteless water.
We remain at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
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Adolfo F.
Rating: 4 out of 5
following a purchase from 03/09/2026
All good
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Response from Alkanatur
Hello Adolfo,
Thank you very much for your comment! We are glad to know that everything has gone well with your shopping experience. Your satisfaction is very important to us and we hope to see you again soon.
Sincerely,
The Alkanatur team
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Elena G.
Rating: 4 out of 5
following a purchase from 03/09/2026
Comfortable jug and I hope great filtration
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Response from Alkanatur
Hello Elena,
Thank you very much for sharing your experience with us. We are glad to know that you are satisfied with the comfort of the jug and we hope that the filtration meets your expectations.
Sincerely,
The Alkanatur team
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Beatriz M.
Rating: 3 out of 5
following a purchase from 01/09/2026
It weighs a lot
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Response from Alkanatur
Dear Beatriz,
We sincerely appreciate your opinion and the time you took to share your experience. We understand that the weight of the product can be a factor to consider and we are here to help you with whatever you need. We hope you will visit us again and find what best suits your needs.
Sincerely,
The Alkanatur team
M
María Jesús H.
Rating: 3 out of 5
following a purchase from 31/08/2026
It has several inconveniences, mainly when you go to serve the water it spills and wets the table and the countertop, it weighs too much, and it has less capacity than the previous one I had before.
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Response from Alkanatur
Dear María Jesús,
We sincerely appreciate your comment and the feedback you have shared. We are sorry that you found inconveniences with the product and we value your opinion as it helps us to continuously improve. We hope you will consider giving us another opportunity in the future.
Sincerely,
The Alkanatur team
M
Montserrat M.
Rating: 4 out of 5
following a purchase from 01/09/2026
IT'S VERY GOOD. THE WATER QUALITY IS VERY NOTICEABLE.
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Response from Alkanatur
Dear Montserrat,
We sincerely appreciate your comment and are glad to know that you are satisfied with the water quality. Your opinion is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
V
Víctor P.
Rating: 3 out of 5
following a purchase from 31/08/2026
The new jug has less capacity to filter water and it is much more complicated to serve it, too much water spills from the sides, it is not suitable for refilling glass bottles. The rating is not worse because the quality of the materials seems better.
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Response from Alkanatur
Hello Víctor,
We sincerely appreciate your comment and your rating. We are glad to know that you value the quality of the materials, although we regret that the jug has not fully met your expectations regarding capacity and functionality. Your opinion is very important to us and will be taken into account for future developments.
Best regards,
The Alkanatur team.
M
Mikel Jose L.
Rating: 4 out of 5
following a purchase from 31/08/2026
I received the order well. Perhaps it could take less time to receive an order
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Response from Alkanatur
Dear Mikel Jose,
We sincerely appreciate your comment and are glad to know that you have received your order satisfactorily. We take note of your suggestion regarding delivery time and will consider it to improve our services.
Sincerely,
The Alkanatur team
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Elena L.
Rating: 4 out of 5
following a purchase from 31/08/2026
The delivery took twice as long as initially stated. Other than that, everything is fine.
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Response from Alkanatur
Dear Elena,
We sincerely thank you for sharing your experience with us. We regret that the shipment took longer than expected, but we are glad to know that you were satisfied with your order. Your opinion is very valuable to us and we will work to improve in the future.
Sincerely,
The Alkanatur team
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Rapid Virgen Del Valle S.
Rating: 4 out of 5
following a purchase from 30/08/2026
The issue of invoice request is cumbersome
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Response from Alkanatur
Dear Rapid Virgen del Valle,
We sincerely thank you for taking the time to leave us your opinion. We value your satisfaction with our products and take note of your comment about the invoice request to improve our service.
Sincerely,
The Alkanatur team
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Bego B.
Rating: 4 out of 5
following a purchase from 31/08/2026
The only drawback I have is that orders are quite delayed.
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Response from Alkanatur
Hello Bego,
We sincerely appreciate your comment and your rating. We regret that you experienced delays in your orders and value your patience. We hope that, despite this, you will visit us again soon and enjoy our products.
Sincerely,
The Alkanatur team.
D
Diana R.
Rating: 3 out of 5
following a purchase from 30/08/2026
Regarding the products, they are good but the delivery was bad because they were supposed to deliver it at home and not have to go to the post office to claim it.
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Response from Alkanatur
Dear Diana,
We sincerely appreciate your comment and are glad to know that the products were to your liking. We regret the inconveniences you experienced with the delivery and will take your opinion into account to improve our service in the future.
We hope to have the opportunity to serve you again.
Sincerely,
The Alkanatur team.
M
María S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Regarding the water jugs, I must say that since the first use I have noticed the difference in taste.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your positive experience with our water jugs. We are glad to know that you have noticed an improvement in taste since the first use, and your satisfaction is very important to us.
We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
J
José Ignacio P.
Rating: 4 out of 5
following a purchase from 30/08/2026
The delivery company changed the home delivery to pickup at a delivery point without my consent, which forced me to waste my time because of that decision without asking or giving me the option to rectify.
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Response from Alkanatur
Dear José Ignacio,
We sincerely appreciate your comment and regret any inconvenience you may have experienced with the delivery. Your opinion is very valuable to us and we will consider it to improve our service in the future.
Sincerely,
The Alkanatur team
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Carmen R.
Rating: 4 out of 5
following a purchase from 30/08/2026
The only downside is that the order takes a while to arrive.
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Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and are glad to know that you are satisfied with your experience in our store. We regret the delay in the arrival of your order and take your observation into account to improve our service.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Modesto C.
Rating: 4 out of 5
following a purchase from 30/08/2026
I don't give them 5 stars because of the time it took to receive the product. About 10 days.
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Response from Alkanatur
Dear Modesto,
We sincerely appreciate your comment and are glad to know that you were satisfied with your purchase. We apologize for the delivery time you mentioned and will take your experience into account to improve in the future.
Sincerely,
The Alkanatur team
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Cristina D.
Rating: 4 out of 5
following a purchase from 30/08/2026
The order took a long time to arrive and I didn't receive any email informing me of that fact.
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Response from Alkanatur
Dear Cristina,
We appreciate your comment and are glad to know that you are satisfied with your purchase. We apologize for the delay in delivery and the lack of information regarding it; we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team
M
Mar M.
Rating: 4 out of 5
following a purchase from 28/08/2026
I am satisfied with my purchases at alkanatur
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Response from Alkanatur
Dear Mar,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you are satisfied with your purchases at Alkanatur and we hope to have your visit again very soon.
Sincerely,
The Alkanatur team
R
Raquel O.
Rating: 3 out of 5
following a purchase from 25/08/2026
Although I love the glass option, I did not expect less capacity. The lid through which the tap water enters does not close properly and the water flows in a very wide stream, so a lot spills when refilling the Alkanatur bottle for the fridge or gym or school bottle. Well, it is not more practical than the previous one for me.
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your opinion and are sorry that the new glass option did not meet your expectations regarding capacity and functionality. Your comment is very valuable to us and we will take it into account to continue improving our products.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
R
Raquel R.
Rating: 4 out of 5
following a purchase from 26/08/2026
The purchase was simple and quick. The shipping company was unprofessional
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your comment and are glad to know that the purchase was easy and quick. We apologize for any inconvenience you may have experienced with the shipping service and will take your opinion into account for improvement.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team.
I
Irene P.
Rating: 4 out of 5
following a purchase from 27/08/2026
I would like to know how to clean plastic jars that turn white
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the rating of 4/5. To clean the plastic jugs and make them spotless, we recommend using a mixture of hot water and baking soda, letting them soak for a few minutes before rinsing.
We appreciate your trust in Alkanatur and are here to help you with whatever you need.
Sincerely,
The Alkanatur team
F
Francisco Manuel V.
Rating: 4 out of 5
following a purchase from 26/08/2026
The best filters on the market...they should improve the jugs...but still worth it.
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Response from Alkanatur
Hello Francisco Manuel,
We sincerely appreciate your comment and are glad to know that you are satisfied with our filters. We take note of your observation about the jugs to continue improving our products.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
F
Francisco Javier C.
Rating: 3 out of 5
following a purchase from 26/08/2026
I have not yet received my order, it is delayed. Not meeting delivery times. Also, I would like to make another order but until I receive (and reject this one as they told me) I cannot do it. Everything is very long.
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Response from Alkanatur
Dear Francisco Javier,
We sincerely appreciate your comment and apologize for the delay in the delivery of your order. We understand how frustrating this situation can be and we are here to assist you with whatever you need.
We remain at your disposal for any additional inquiries you may have.
Sincerely,
The Alkanatur team
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Eva Maria A.
Rating: 4 out of 5
following a purchase from 25/08/2026
Very happy with my jug. And with the bottle somewhat less, the method for drinking from it does not convince me at all
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Response from Alkanatur
Dear Eva Maria,
We sincerely thank you for sharing your experience with us. We are glad to know that you are happy with the pitcher, and we will take your comment about the bottle into account to continue improving our products.
We hope to serve you again in the future.
Sincerely,
The Alkanatur team
A
Adela Mercedes C.
Rating: 4 out of 5
following a purchase from 25/08/2026
Happy with the products, but delivery can be faster.
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Response from Alkanatur
Dear Adela Mercedes,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the delivery and will work to improve in that aspect.
Sincerely,
The Alkanatur team.
M
Maria Del Coral M.
Rating: 4 out of 5
following a purchase from 24/08/2026
My opinion is good.
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Response from Alkanatur
Dear Maria del Coral,
We sincerely appreciate your positive opinion. We are glad to know that you had a good experience with us and we hope you return soon to continue enjoying our products.
Sincerely,
The Alkanatur team
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Belen B.
Rating: 3 out of 5
following a purchase from 24/08/2026
I think it is a very high-quality product but if you have a sensitive stomach, it may not sit well. The truth is that it is nobody's fault, but I bought it and had to stop drinking the water because of how all those minerals sit in my stomach. Now I am considering whether to buy another different filter, the green one, which I also don't know how it will sit with me. In short, I was super excited about my pitcher and I think it should be warned that tolerance can be complicated for some stomachs.
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Response from Alkanatur
Dear Belen,
We sincerely thank you for sharing your experience with our product. We are glad that you value the quality of our pitcher, although we regret that it has not been entirely suitable for your sensitive stomach. We take your comment into account and hope you find the option that best suits your needs.
We remain at your disposal for any inquiries and hope to see you again soon.
Sincerely,
The Alkanatur team.
A
Ayah T.
Rating: 3 out of 5
following a purchase from 21/08/2026
The shipment took a long time to arrive
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Response from Alkanatur
Hello Ayah,
We appreciate your feedback and regret the delay in the delivery of your order. Your experience is very important to us and we constantly work to improve our service.
We hope your future orders are more satisfactory.
Sincerely,
The Alkanatur team
M
Myriam A.
Rating: 3 out of 5
following a purchase from 20/08/2026
I have been using the jug filters for over a year and the last one you sent me does not work well, it leaves fluff at the bottom of the jug, even after properly preparing the filter before using it for the first time
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Response from Alkanatur
Dear Myriam,
We sincerely appreciate your feedback and the time you have taken to share your experience with us. We regret that the last filter did not meet your expectations, and we value your loyalty in using our products all this time.
We are at your disposal for any inquiries or assistance you may need.
Sincerely,
The Alkanatur team
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