Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I have received the glass jug with the small lid broken, I hope it will be replaced
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Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and we are glad to know that you have received the glass jug. We apologize for the inconvenience with the lid and assure you that we are here to assist you with your request.
We are at your disposal for any other inquiries you may have.
Sincerely,
The Alkanatur team
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Mari Carme C.
Rating: 4 out of 5
following a purchase from 15/08/2026
At first the water came out black and I had to change the water about 5 times before drinking.
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Response from Alkanatur
Dear Mari Carme,
We sincerely appreciate your comment. Your opinion is very valuable to us and helps us improve every day.
Sincerely,
The Alkanatur team.
M
Maite M.
Rating: 4 out of 5
following a purchase from 13/08/2026
Very happy with the jug except for the small lid it has, which does not move enough and always spills water when serving.
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Response from Alkanatur
Hello Maite,
We are glad to know that you are very happy with the jug. We appreciate your comment about the lid, we will take your opinion into account to improve our product.
Thank you for your support and trust in Alkanatur.
Sincerely,
The Alkanatur team
M
Marisa P.
Rating: 4 out of 5
following a purchase from 12/08/2026
There was a delay in delivery and I had to claim the order. I just started using it, yes it seems that the water is "softer" but it is too soon to give an opinion
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Response from Alkanatur
Hello Marisa,
We greatly appreciate your comment and apologize for the delay in delivery. We are glad to know that you have already started using the product and that you have noticed a difference in the quality of the water. We hope you continue to enjoy your purchase and that you visit us again soon.
Sincerely,
The Alkanatur team.
E
Encarnacion M.
Rating: 4 out of 5
following a purchase from 10/08/2026
everything is correct.
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Response from Alkanatur
Dear Encarnación,
We sincerely thank you for your positive feedback. We are glad to know that everything has been correct and that we have been able to meet your expectations. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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Natalia C.
Rating: 4 out of 5
following a purchase from 09/08/2026
The pH strips to analyze the water were not sent. From what I understood, they sent the old model that does not have them... That is the reason for not giving 5 stars.
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Response from Alkanatur
Dear Natalia,
We sincerely thank you for your comment and for the high rating. We would love to have you visit again and continue providing you with quality products.
Sincerely,
The Alkanatur team
I
Iker U.
Rating: 4 out of 5
following a purchase from 05/08/2026
The jug is very nice, being made of glass is great, so we avoid plastic. But it is a bit small, we have to fill it 2 times to fill the bottle that I used to fill with one from the green jug. But it's not a big problem.
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Response from Alkanatur
Hello Iker,
We sincerely appreciate your comment and are glad to know that you are satisfied with the glass jug. We value your opinion on the size and will take your suggestion into account for future references. We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
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Carmen P.
Rating: 4 out of 5
following a purchase from 25/07/2026
I really like the Alkanatur glass jug but not so much its capacity
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Response from Alkanatur
Dear Carmen,
We sincerely thank you for sharing your opinion with us. We are glad to know that you like the Alkanatur glass jug and we appreciate your comment about the capacity; we are always looking for ways to improve. We hope you visit us again soon and discover more of our products.
Sincerely,
The Alkanatur team
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Ana M.
Rating: 4 out of 5
following a purchase from 19/07/2026
I am very satisfied with the product
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Response from Alkanatur
Hello Ana,
We greatly appreciate your comment and are glad to know that you are satisfied with the product. Your satisfaction is very important to us and we hope to see you again in our store to discover more of what we offer.
Best regards,
The Alkanatur team
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Nuria José V.
Rating: 3 out of 5
following a purchase from 14/07/2026
The order took a long time to arrive.
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Response from Alkanatur
Dear Nuria José,
We sincerely appreciate your comment and regret that the delivery time was not as expected. Your experience is very important to us, and we value your patience.
We hope to have the opportunity to serve you again and offer you an even better service on your next purchase.
Sincerely,
The Alkanatur team
C
Carlos P.
Rating: 3 out of 5
following a purchase from 16/07/2026
A bit tangled with the "captcha" when placing the order, but in the end I solved it by ordering with my mobile.
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Response from Alkanatur
Hello Carlos,
We sincerely appreciate your comment. We regret that you had an inconvenience with the "captcha", but we are glad to know that you were able to solve it using your mobile. Your experience is very important to us and we are here to help you with whatever you need.
Sincerely,
The Alkanatur team
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Imanol C.
Rating: 4 out of 5
following a purchase from 14/07/2026
I only see one inconvenience: the top lid does not stay open unless you hold it.
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Response from Alkanatur
Dear Imanol,
We sincerely appreciate your comment and your rating. We take your observation about the top lid into account and will continue to work to improve our customers' experience. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
A
Adelina A.
Rating: 3 out of 5
following a purchase from 12/07/2026
It took a long time to arrive
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Response from Alkanatur
Dear Adelina,
We sincerely thank you for your opinion and for choosing Alkanatur. We regret that the delivery time was not as expected, and we hope that despite this, you will visit us again to continue enjoying our products.
Sincerely
P
Pilar R.
Rating: 3 out of 5
following a purchase from 04/07/2026
I don't like the taste of the water. The tap water is very hard in this area and, although it does improve the taste a bit, it is still not pleasant for me to drink.
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Response from Alkanatur
Dear Pilar,
We sincerely thank you for sharing your experience with us. We regret that the taste of the water has not been completely to your liking, but we are glad to know that you have noticed an improvement. We hope you will give us another opportunity in the future to find the perfect solution for you.
Sincerely,
The Alkanatur team.
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Monica R.
Rating: 4 out of 5
following a purchase from 29/08/2025
The pitcher with filter works very well and also the water tastes better!
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Response from Alkanatur
Dear Monica,
Thank you very much for sharing your positive experience with us. We are glad to know that the pitcher with filter meets your expectations and that the water tastes better. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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Salvador M.
Rating: 4 out of 5
following a purchase from 06/07/2026
The shower filters were delivered within the established time, the product packaging and the product arrived in good condition. The information requested and received from Alkanatur regarding the tracking of the order placed was quick, clarifying, and effective. The carrier GLS did not comply with the preferred pickup of the product and showed up at my home while I happened to have just returned from a trip. The shower filters, once installed, work correctly, hoping that the benefits of them will be gradually verified with their use.
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Response from Alkanatur
Hello Salvador,
We sincerely appreciate your comment and are glad to know that the delivery and the condition of the shower filters have been satisfactory. We regret the situation with the carrier, but we are pleased that the product is working correctly. We are here for any additional inquiries you may have.
Sincerely,
The Alkanatur team.
M
Marta J.
Rating: 4 out of 5
following a purchase from 06/07/2026
The products I bought from Alkanatur are excellent, what fails is the express mail service that does not deliver the package to you in hand and does not tell you where it leaves it, I found it but very disappointed with the Correos Express service, I did not expect that
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Response from Alkanatur
Dear Marta,
We sincerely appreciate your feedback and are glad to know that the products you purchased from Alkanatur are to your liking. We apologize for the inconveniences you have had with the shipping service and hope that your next shopping experience will be even more satisfactory. It will be a pleasure to assist you again.
Sincerely,
The Alkanatur team
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Noa V.
Rating: 3 out of 5
following a purchase from 24/06/2026
I am very satisfied with your products, but this time the order took 15 days to arrive. I have not received any emails from the delivery company and I had to call by phone to locate it. Even so, I did not receive my tracking number until two days before the deadline to pick up the package. It's a shame that such a good product is overshadowed by such a terrible delivery service.
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Response from Alkanatur
Hello Noa,
Thank you very much for your comment and we are glad that you are satisfied with our products. We apologize for the inconveniences you have had with the delivery and we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team.
A
Alexandre M.
Rating: 4 out of 5
following a purchase from 09/06/2026
The jug should be faster or easier to fill, it is necessary to fill it 2 times
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Response from Alkanatur
Hello Alexandre,
We sincerely thank you for your comment and for sharing your experience. We take note of your suggestions about the jar and will work to improve usability in the future.
Best regards,
The Alkanatur team
S
Sandra M.
Rating: 4 out of 5
following a purchase from 04/09/2025
I have the jug and the filter for the shower. With the jug, I notice the water is cleaner and has a neutral taste, I like it. Regarding how to fill it, I would have liked the lid where you fill it to be able to stay open, because you have to hold it with your finger. At home, we made a "fix" with a rubber band tied, but the design could improve that aspect. As for the filtering, it is quite fast and worth using. Now traveling, instead of buying plastic bottles, we take the jug with us.
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Response from Alkanatur
Hello Sandra,
Thank you very much for sharing your experience with us. We are glad to know that you are enjoying the pitcher and the shower filter, and we appreciate your suggestions about the design. Your comments are very valuable to us and will inspire us to keep improving.
Sincerely,
The Alkanatur team
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Fernando O.
Rating: 4 out of 5
following a purchase from 19/06/2026
Everything great
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Response from Alkanatur
Dear Fernando,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has been great and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
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Iñaki F.
Rating: 4 out of 5
following a purchase from 14/06/2026
I am happy with the "alkalizing" jug just received
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Response from Alkanatur
Dear Iñaki,
We are glad to know that you are happy with your alkalizing jug. Your satisfaction is very important to us and we appreciate your trust in Alkanatur.
Best regards,
The Alkanatur team
C
Carmen G.
Rating: 4 out of 5
following a purchase from 20/01/2026
I love the filter, good performance and taste, but I need information about remineralization: amount and format of the added minerals, added dry residue, etc.
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Response from Alkanatur
Hello Carmen,
We sincerely thank you for your comment and are glad to know that you are satisfied with the performance and taste of the filter. We have noted your request for information about remineralization and will work to improve our communication on this matter.
Sincerely,
The Alkanatur team.
M
Maria Rosario D.
Rating: 4 out of 5
following a purchase from 12/06/2026
At first, the company seems serious and the purchasing process has been easy. The shipping was also fast. However, I made an inquiry through their website and have not received a response.
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Response from Alkanatur
Dear Maria Rosario,
We sincerely thank you for sharing your experience with us. We are glad to know that the purchasing process and shipping have met your satisfaction. We regret that you did not receive a response to your inquiry and we will take your comment into account to improve our service.
Sincerely,
The Alkanatur team.
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Lola V.
Rating: 4 out of 5
following a purchase from 09/06/2026
I have been using it for years
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Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your experience and for your loyalty over the years. We are glad to know that you are satisfied with our products.
Sincerely,
The Alkanatur team.
S
Sara J.
Rating: 3 out of 5
following a purchase from 09/06/2026
The lid of the jug has broken, when I assembled it I already saw that the mechanism was very weak... it didn't last even 24 hours...
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Response from Alkanatur
Hello Sara,
Thank you for sharing your experience. We regret that the lid of the jug did not meet your expectations and its durability. We appreciate your opinion and hope that you will give us another opportunity in the future.
Sincerely,
The Alkanatur team.
M
Marta P.
Rating: 3 out of 5
following a purchase from 10/06/2026
I did not receive any notice until the day before receiving the order, which made me not know where the package was for 10 days. When I buy from Alkanatur, I usually receive my order in 2 days. This time it took 10 without receiving any type of information about the delay in delivery.
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Response from Alkanatur
Hello Marta,
We sincerely appreciate your comment. We regret that this time the experience was not the usual one and that the lack of information caused concern. Your opinion is very valuable to us, and we will work to improve our communication in the future.
Sincerely,
The Alkanatur team
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Amelia G.
Rating: 4 out of 5
following a purchase from 30/12/2024
Excessive shipping costs
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Response from Alkanatur
Dear Amelia,
We sincerely thank you for your comment and are glad to know that your experience has been positive overall. We take your observation about shipping costs into account and will continue to work on improving in all aspects.
Sincerely,
The Alkanatur team
J
Jose C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Ok all
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Response from Alkanatur
Hello Jose,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
A
Alejandro R.
Rating: 4 out of 5
following a purchase from 08/06/2026
I like it a lot. The glass one spills a little water when tilting it over the glass, but the plastic one works perfectly.
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Response from Alkanatur
Hello Alejandro,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the glass jug and will work to improve.
Sincerely,
The Alkanatur team.
M
Maria Pilar C.
Rating: 3 out of 5
following a purchase from 21/09/2025
Everything is perfect
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Response from Alkanatur
Dear Maria Pilar,
We sincerely thank you for your comment. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team.
M
Moisés G.
Rating: 3 out of 5
following a purchase from 10/06/2025
My opinion about Alkanatur is positive, but they should change shipping companies because GLS, instead of delivering the order to my home, left it at a pickup point because it was more convenient for them. Without consulting and without prior notice (we were at home, so they cannot excuse themselves by saying that no one was at home). Because of that negligence from GLS, it took me several days to have the order since the pickup point where they left it was not convenient for me.
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Response from Alkanatur
Dear Moisés,
We sincerely appreciate your opinion and are glad to know that your experience with Alkanatur is positive. We regret the inconveniences you had with the delivery of your order and take note of your comment about the shipping company to continue improving.
Sincerely,
The Alkanatur team.
A
Ariana G.
Rating: 3 out of 5
following a purchase from 05/06/2026
Just to comment that GSL does not deliver to the doors of apartments in buildings without elevators, they ask you to go down and pick it up at the building's door, which is a problem for people with reduced mobility. The bad note goes to the transport company, the product is excellent.
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Response from Alkanatur
Hello Ariana,
We sincerely appreciate your comment and are glad to know that you are satisfied with the quality of our product. We understand the situation with the delivery service and take note of your experience to continue improving in the future.
Sincerely,
The Alkanatur team.
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Eva O.
Rating: 4 out of 5
following a purchase from 24/12/2024
I do not know to what extent everything the jug does is real, but I do notice the change in taste. What I do not like is the quality of it, the plastic seems fragile, and it accumulates a lot of dirt.
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Response from Alkanatur
Dear Eva,
We sincerely appreciate your comment and are glad to know that you have noticed a difference in taste. We will take your observations about the quality of the product into account for further improvement. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
R
Raul P.
Rating: 4 out of 5
following a purchase from 09/04/2025
The jug is ideal, but the top part for pouring the water is too small, only a little amount comes in and you have to wait for it to filter to fill it more. What a shame.
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Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
C
Cecilia B.
Rating: 4 out of 5
following a purchase from 04/06/2026
The order arrived on time and in good condition
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Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
S
Silvia A.
Rating: 4 out of 5
following a purchase from 31/08/2025
Everything perfect
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your very positive comment. We are glad to know that you had a satisfactory experience and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
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Elena G.
Rating: 4 out of 5
following a purchase from 18/08/2025
I take a little while
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Response from Alkanatur
Hello Elena,
Thank you very much for your comments and feedback. We are glad to know that you were very satisfied with your experience and we appreciate your comment about the delivery time. Your satisfaction is important to us and we are constantly working to improve.
Sincerely,
The Alkanatur team
T
Teresa M.
Rating: 4 out of 5
following a purchase from 30/08/2025
This filter gives me confidence for the removal of harmful products for the skin.
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for sharing your positive experience with our filter. We are glad to know that it gives you confidence to eliminate harmful products for the skin. We hope to see you again soon at Alkanatur.
Sincerely,
J
José Andrés A.
Rating: 4 out of 5
following a purchase from 25/08/2025
Products and very correct service
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Response from Alkanatur
Dear José Andrés,
We sincerely thank you for your kind words about our products and service. We are glad to know that you had a good experience and we hope to see you again at Alkanatur to continue offering you the best.
Sincerely,
The Alkanatur team
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