Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 3 and 4 stars

Reset filters
P
Pilar B.
Rating: 3 out of 5
following a purchase from 21/03/2025
There is an improvement in the water, however, at the beginning of the filter change it does not taste very good and you have to wait a week for the bad taste to go away.
Translated reviews
Response from Alkanatur
Hello Pilar,

We sincerely appreciate your comment and are glad to know that you have noticed an improvement in the quality of the water. We understand that the filter change may require an adjustment period and value your patience in this process.

Sincerely,
The Alkanatur team.
A
Ana S.
Rating: 4 out of 5
following a purchase from 27/04/2025
It works well.
Translated reviews
Response from Alkanatur
Hello Ana,

Thank you very much for your comment. We are glad to know that our products are working well for you. We hope to see you again soon in our store.

Sincerely,
The Alkanatur team.
I
Inma M.
Rating: 4 out of 5
following a purchase from 22/03/2025
I bought 3 filters for the metal filtering bottle 2 months ago and they told me it would soon be back in stock so I could buy it. I'm still waiting. I bought 3 filters for the metal filtering bottle that was out of stock and they told me it would soon be back in stock. I'm still waiting.
Translated reviews
Response from Alkanatur
Hello Inma,

We sincerely appreciate your comment and your trust in our filters. We are working to make the filtering bottle available again as soon as possible. We hope you return soon to enjoy our products.

Sincerely,
The Alkanatur team
O
Oscar N.
Rating: 3 out of 5
following a purchase from 07/04/2025
Good
Translated reviews
Response from Alkanatur
Hello Oscar,

We sincerely thank you for taking the time to share your opinion. We are glad to know that your experience has been positive, although we know there is always room for improvement. Your feedback is very valuable to us.

Sincerely,
The Alkanatur team.
A
Arancha M.
Rating: 3 out of 5
following a purchase from 08/07/2025
Good but the replacements are expensive.
Translated reviews
Response from Alkanatur
Hello Arancha,

We sincerely appreciate your comment and for sharing your experience with us. We are glad to know that you found our products good, and we take note of your opinion about the replacements. We hope to have the opportunity to serve you again in the future.

Sincerely,
The Alkanatur team.
A
Avelina G.
Rating: 4 out of 5
following a purchase from 30/08/2025
I am very satisfied.
Translated reviews
Response from Alkanatur
Hello Avelina,

We are very glad to know that you are satisfied with your experience. Your opinion is very valuable to us and motivates us to keep improving.

Sincerely,
The Alkanatur team.
N
Natalia C.
Rating: 4 out of 5
following a purchase from 15/09/2025
Everything is correct
Translated reviews
Response from Alkanatur
Hello Natalia,

We greatly appreciate your comment and are glad to know that your experience has been positive. Your satisfaction is very important to us and we hope to serve you again soon.

Sincerely,
The Alkanatur team.
E
Enric M.
Rating: 4 out of 5
following a purchase from 29/11/2025
When putting the lid on the jug, the water filling spout is slightly raised. This is due to the pressure that the vessel exerts on the entire upper lid assembly. One more thing: if I overfill the jug, when pouring water into a glass, the unfiltered water that remains before the filter comes out through the filling spout.
Translated reviews
Response from Alkanatur
Dear Enric,

Thank you very much for your comment and your evaluation. We appreciate you sharing your observations about the functioning of the jug, as they help us to continuously improve. We are delighted that you have generally had a good experience with our products.

Sincerely,
The Alkanatur team
R
Ramón G.
Rating: 3 out of 5
following a purchase from 17/09/2025
It will filter, but for people with MCS, I do not recommend it, as dysautonomia starts and they become destabilized.
Translated reviews
Response from Alkanatur
Dear Ramón,

We sincerely thank you for sharing your opinion. We regret that the product did not meet your expectations regarding your specific needs. We hope you will give us another opportunity in the future to provide you with a better experience.

Sincerely,
The Alkanatur team.
M
Miren Josune N.
Rating: 4 out of 5
following a purchase from 28/01/2025
The filters seem a bit expensive to me.
Translated reviews
Response from Alkanatur
Dear Miren Josune,

We sincerely thank you for your opinion and are glad to know that you are satisfied with our filters. Your comment about the price is very valuable to us and we will take it into account for future improvements.

Sincerely,
The Alkanatur team
V
Victoria C.
Rating: 4 out of 5
following a purchase from 27/09/2025
Everything is great, the products arrive on time, and the filters work very well. I have been drinking filtered tap water with the jug and filters from this company for almost 2 years and it's really amazing.
Translated reviews
Response from Alkanatur
Hello Victoria,

Thank you very much for your positive comment. We are glad to know that you are satisfied with our products and that they have improved your experience with tap water. Your trust and loyalty over these almost two years mean a lot to us.

Sincerely,
The Alkanatur team
M
Maria S.
Rating: 4 out of 5
following a purchase from 22/03/2025
Happy with the alkanatur jug. Much healthier.
Translated reviews
Response from Alkanatur
Dear María,

We sincerely thank you for sharing your positive experience with our Alkanatur pitcher. We are glad to know that you have found a product that you consider healthier.

Sincerely,
The Alkanatur team.
P
Patricia R.
Rating: 4 out of 5
following a purchase from 20/07/2025
It's good, but they go overboard with the price
Translated reviews
Response from Alkanatur
Hello Patricia,

We sincerely thank you for your opinion and we are glad to know that you are satisfied with your purchase. We value your comments about the price and we will take them into account.

Sincerely,
The Alkanatur team.
C
Carlos G.
Rating: 4 out of 5
following a purchase from 20/04/2025
I am very satisfied with the purchase of Alkanatur.
Translated reviews
Response from Alkanatur
Hello Carlos,

We sincerely thank you for sharing your satisfaction with your purchase at Alkanatur. We are glad to know that you had a good experience and we hope to serve you again in the future.

Sincerely,
The boutique team.
C
Carles B.
Rating: 4 out of 5
following a purchase from 28/03/2025
The filters are good. The jug, although free of PFA, should be made of glass. The website is a bit outdated and the shipping costs are exaggerated. I tried to buy on Amazon and it's even more expensive. The shower filters don't last long. The drinking ones work better.
Translated reviews
Response from Alkanatur
Hello Carles,

We sincerely appreciate your opinion and comments about our products. We are glad to know that the drinking filters meet your expectations, and we will take your suggestions into account to improve our website and other aspects. Your satisfaction is very important to us.

Sincerely,
The Alkanatur team.
A
Ana L.
Rating: 3 out of 5
following a purchase from 20/01/2026
The filters serve their purpose. The jug could have a device to know when to change the filter. The glass bottle has been very disappointing because the blue glass is painted and loses color.
Translated reviews
Response from Alkanatur
Hello Ana,

We sincerely appreciate your opinion. We are glad to know that the filters serve their purpose and we take note of your suggestions about the jug and the glass bottle. We hope you give us another chance to improve your experience in the future.

Sincerely,
The Alkanatur team.
J
José Carlos A.
Rating: 3 out of 5
following a purchase from 31/12/2024
The products are not bad, but I think the prices are too high for what they offer and what is available in the market. If they really wanted to contribute to better overall health, the prices would be much more reasonable.
Translated reviews
Response from Alkanatur
Dear José Carlos,

We sincerely appreciate your opinion. We value your comments about our prices and are glad to know that you like the products. We are always here to listen to our customers and improve their experience with us.

Sincerely,
The Alkanatur team.
D
Dolores P.
Rating: 4 out of 5
following a purchase from 20/06/2025
Everything is correct
Translated reviews
Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
M
Montse G.
Rating: 4 out of 5
following a purchase from 30/05/2026
Good product, I use it daily for a year. I bought another one for my second home.
Translated reviews
Response from Alkanatur
Dear Montse,

We sincerely thank you for sharing your experience with us and for your trust in our products. We are glad to know that you are satisfied and that you have decided to purchase another for your second residence. We hope to see you again soon in our store.

Sincerely,
The Alkanatur team.
J
Josefa N.
Rating: 3 out of 5
following a purchase from 27/05/2026
It was a gift and I don't want it, how do I return it?
Translated reviews
Response from Alkanatur
Hello Josefa,

We appreciate your comment and regret that the product did not meet your expectations. To make the return, you can follow the instructions in our returns section on the website. We are here to help you with whatever you need.

Sincerely,
The Alkanatur team.
C
Cristina L.
Rating: 4 out of 5
following a purchase from 26/05/2026
Very happy, maybe I need a bit more capacity and the opening where the water is introduced, that piece doesn't close well, in my case it came quite loose.
Translated reviews
Response from Alkanatur
Hello, Cristina:

We sincerely thank you for your positive feedback and we are very glad that you are satisfied with your purchase. We take note of your comments about the capacity and the opening, and we hope to see you again soon in our store to discover other products.

Sincerely,
The Alkanatur team
M
Miguel Angel M.
Rating: 4 out of 5
following a purchase from 25/05/2026
I find the water with a better taste
Translated reviews
Response from Alkanatur
Dear Miguel Angel,

We sincerely thank you for your feedback and your kind words about our Alkanatur Drops Turquoise Jug. We are glad to know that you find it practical and elegant. We hope to see you again soon in our store.

Sincerely,
The Alkanatur team
R
Raúl C.
Rating: 3 out of 5
following a purchase from 20/05/2026
The glass jug has a major drawback. The glass at the mouth where the water comes out is very thin and breaks easily.
Translated reviews
Response from Alkanatur
Dear Raúl,

We sincerely thank you for sharing your experience with us. We greatly value your feedback and take your observations about the glass jug into account. We hope to see you again in our store and that you find products that meet your needs.

Sincerely,
The Alkanatur team.
M
Martha Isabel G.
Rating: 4 out of 5
following a purchase from 22/05/2026
You can really tell in the taste of the water, it improves a lot. I trust that it does everything it says. I've had the pitcher for more than a year. Thank you.
Translated reviews
Response from Alkanatur
Hello Martha Isabel!

Thank you very much for your comment and for your trust in Alkanatur. We are glad to know that you have noticed a significant improvement in the taste of the water and that you are satisfied with your pitcher. We appreciate your continued support and are here for any questions you may have. Best regards!
N
Nuria T.
Rating: 4 out of 5
following a purchase from 22/05/2026
I am satisfied
Translated reviews
Response from Alkanatur
Dear Nuria,

We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you are satisfied with our products and services. If you have any additional suggestions or comments, please do not hesitate to let us know.

Sincerely,
The Alkanatur team.
S
Sílvia Y.
Rating: 3 out of 5
following a purchase from 19/05/2026
The jug is very pretty and I love that it is made of glass. However, my main issue is that the glass seems to be quite delicate, and this aspect is not sufficiently explained in the product description. While washing it before its first use, it suffered a small bump and the handle cracked. The truth is that I am still quite upset, especially because I fear it won't take long to break completely. I feel especially bad because it was a gift for my 80-year-old mother, and now I think that the plastic version would have been a more suitable option for her. I think it would be advisable to clearly warn that it is fragile glass and should be handled with special care. I have other glass jugs (not filter jugs) that I have had for years and they have never cracked as easily as this one.
Translated reviews
Response from Alkanatur
Dear Silvia,

We sincerely thank you for your comment and regret that the jug did not meet your expectations. Your opinion is very valuable to us, and we will take your suggestion regarding the product description into account. We hope that on your next visit to our store you find something that you love even more.

Sincerely,
The Alkanatur team.
J
Judith S.
Rating: 4 out of 5
following a purchase from 18/05/2026
The delivery was a bit slow. Everything else was great!
Translated reviews
Response from Alkanatur
Dear Judith, we sincerely appreciate your comment and are glad to know that you are satisfied with our products. We apologize for the shipping inconvenience and are working to improve our delivery times. We hope to serve you again soon!
M
Maria Fe H.
Rating: 3 out of 5
following a purchase from 11/05/2026
What I didn't like is that they took a long time to send the order and they didn't attend to me by phone.
Translated reviews
Response from Alkanatur
Dear María Fe,

Thank you for your comment and for sharing your experience with us. We regret that you had issues with the shipping time and phone support, your opinion is very important and helps us improve. We hope to serve you better in the future.

Sincerely,
The Alkanatur team.
R
Raquel A.
Rating: 3 out of 5
following a purchase from 08/05/2026
The additional bottle you send is made of very poor plastic that bends just by looking at it, it could be glass.
Translated reviews
Response from Alkanatur
Dear Raquel,

We sincerely appreciate your opinion and take note of your comment about the additional bottle. Your feedback is very valuable to us as it helps us improve the quality of our products.

Sincerely,
The Alkanatur team.
P
Pilar O.
Rating: 3 out of 5
following a purchase from 14/05/2026
Regarding the management of the purchase, it was fine. However, the jug has a design that needs improvement in many aspects. Also, it was not previously communicated that the capsule where the filter fits is plastic. Disappointment. And for a high price.
Translated reviews
Response from Alkanatur
Dear Pilar,

Thank you for sharing your opinion about Alkanatur. We are glad to know that the purchase management was satisfactory. We sincerely regret that the design of the jug and the information about the material of the capsule did not meet your expectations. We greatly value your feedback, as it helps us improve our products. We will take your comments into account for future developments.

Best regards,
The Alkanatur team.
M
Mvictoria P.
Rating: 4 out of 5
following a purchase from 13/05/2026
The zeolite filter is phenomenal, at first you notice the difference in taste, but then you don't notice anything, phenomenal
Translated reviews
Response from Alkanatur
Dear Mvictoria,

We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you have noticed an improvement in the taste of the water thanks to the zeolite filter. Your feedback is very valuable to us and motivates us to continue improving our products. If you have any other suggestions or questions, please do not hesitate to contact us.

Sincerely,
The Alkanatur team
B
Belén F.
Rating: 3 out of 5
following a purchase from 07/05/2026
It is a bottle too big to carry, they should release a smaller version, plus it is through suction with a plastic straw (it does not have BPA, okay, but it is plastic...). Also, it should be noted that a lot of effort is needed in the suction, which is not recommended for people who suffer from bruxism, as it puts a lot of strain on the mouth muscles. Other than that, the filter quality, as always, is magnificent.
Translated reviews
Response from Alkanatur
Dear Belén,

Thank you for sharing your opinion about our Alkanatur bottles. We appreciate your comments and suggestions regarding the size and suction system, as well as your experience with the filter, which we are glad to know you value positively. We will take your observations into account to continue improving our products and offer options that are more suitable for the needs of all our users. Please do not hesitate to contact us if you have more suggestions.

Best regards,
The Alkanatur team
J
Javier C.
Rating: 3 out of 5
following a purchase from 09/05/2026
I placed the order on Saturday, May 9 (jug filters) and they arrive on Wednesday, May 20. Even with weekends and holidays in between, I find the waiting time excessive.
Translated reviews
Response from Alkanatur
Dear Javier, we thank you for sharing your opinion about your experience with Alkanatur. We sincerely regret the delay in the delivery of your order and understand your dissatisfaction, as our intention is always to provide an efficient service. We assure you that we will take your comments into account to improve our shipping times in the future.
M
Marta A.
Rating: 4 out of 5
following a purchase from 07/05/2026
The only drawback is the price increase in the filters!
Translated reviews
Response from Alkanatur
Dear Marta, we sincerely thank you for your comment and your evaluation. We understand your concern regarding the price increase in filters and we are constantly working to offer the best possible quality. Your opinion is very valuable to us and we will take it into account.
M
María Mayalen M.
Rating: 4 out of 5
following a purchase from 03/05/2026
It took more than a week for the package to arrive. Other than that, the filters and everything were very good.
Translated reviews
Response from Alkanatur
Dear María Mayalen, we appreciate your comment and apologize for the delay in the delivery of your package. We are glad to know that the filters and products met your expectations. We are working to improve our shipping times and hope to serve you better in the future.
F
Fini S.
Rating: 3 out of 5
following a purchase from 09/05/2026
10 days since I placed the order. I have contacted a couple of times, last Friday and today. Today, finally, they tell me that the order has been picked up by the transport company. Ten days, really. I hope everything arrives well and I will think about it for next time.
Translated reviews
Response from Alkanatur
Dear Fini,

We sincerely thank you for sharing your experience with us. We regret that the delivery time was not as expected and we understand your frustration. We are working to improve our processes and ensure a more agile service. We hope your order arrives in perfect condition and that you consider trusting Alkanatur again in the future.

Sincerely,
The Alkanatur team
M
Montse S.
Rating: 4 out of 5
following a purchase from 08/05/2026
The shipment was quite slow, I ordered it on a Friday and they didn't send it until the following Thursday. Regarding the product, it is easy to install. For now, I can't evaluate it because I just installed it but I trust a lot in its benefits.
Translated reviews
Response from Alkanatur
Dear Montse,

We sincerely thank you for your comment and for the rating of 4/5. We regret that the shipment took longer than expected. We are constantly working to improve our delivery times. We are glad to know that you found the product easy to install and we trust that it will provide you with the benefits you expect. If you have any other questions or need assistance, please do not hesitate to contact us.

Sincerely,
The Alkanatur team
M
Maria Del Mar M.
Rating: 4 out of 5
following a purchase from 08/05/2026
Very good jug but I liked the spout of the previous one more as the water came out more controlled with a narrower stream and I could fill the water bottle directly.
Translated reviews
Response from Alkanatur
Dear Maria del Mar, we greatly appreciate your feedback and comments about our jug. We take your opinion regarding the design of the mouth into account and will work to improve the user experience. We are glad to know that, in general, you are satisfied with the product.
A
Angel M.
Rating: 4 out of 5
following a purchase from 05/05/2026
A filter should be obtained that matches bottled water.
Translated reviews
Response from Alkanatur
Hello Angel!

Thank you for your comment and your rating of 4/5. We appreciate your suggestions and are constantly working to improve our products. Your opinion on the filter that matches the quality of bottled water is very valuable to us and we will take it into account in our development process.

Best regards,
The Alkanatur team.