Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rafael R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Highly recommended.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Inmaculada B.
Rating: 4 out of 5
following a purchase from 02/01/2026
Satisfied with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eva G.
Rating: 4 out of 5
following a purchase from 01/12/2025
I really like the jug but it no longer comes with the color reagents, making it difficult to personally assess the change in the alkalinity of the water they describe.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Susana M.
Rating: 4 out of 5
following a purchase from 08/10/2025
The jug is comfortable and the water after several changes has no taste. However, it does leave deposits at the bottom and the jug needs to be cleaned every week or so. Other than that, no problem although I was scared when everything came out black on the first filtering. I hope this change is positive regarding the health of the family in general. We use it for eating every day.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José Andrés R.
Rating: 4 out of 5
following a purchase from 08/01/2026
Everything is fine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carlos S.
Rating: 4 out of 5
following a purchase from 01/12/2025
Slow in shipping and very expensive product for what is offered
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Josefa B.
Rating: 4 out of 5
following a purchase from 24/11/2025
Well, I don't know how long I can go without changing the filter without risk. I've been using it for two months and the water tastes good but I've had gastric discomfort for a while. I don't know if the water could have bacteria since it's filtered and doesn't have chlorine.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eduardo S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Water with good taste and no sulfites.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Victor V.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good products but high prices
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Cliente A.
Rating: 4 out of 5
following a purchase from 25/11/2025
Happy with the service
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
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Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
C
Cristina B.
Rating: 4 out of 5
following a purchase from 30/11/2025
good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Miguel M.
Rating: 4 out of 5
following a purchase from 26/11/2025
Everything in perfect condition
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Paula R.
Rating: 4 out of 5
following a purchase from 24/11/2025
I am very happy with the quality of the product, what I would improve is the return service, since one filter broke shortly after putting it on and returning it would cost me about 20€, which was not worth it and I ended up with one less filter. Thank you!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Manuel C.
Rating: 4 out of 5
following a purchase from 09/11/2025
Happy because it improves the quality of the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
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Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
B
Beatriz A.
Rating: 4 out of 5
I can't rate because I've only been using it for a few days. What we like the least is that the lid doesn't stay open while you add water to filter from another bottle.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
G
Gemma R.
Rating: 4 out of 5
I love the taste of the water and its density, you can tell the quality. But the instructions say you can serve water while it filters, and in my case it is not like that, the water spills from the tank when I tilt it, I think the jug came with a defect, but after a month of waiting, much to my regret I will keep it. I don't want more waits
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
D
Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
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Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
I
Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Margarita M.
Rating: 4 out of 5
I love the pitcher because it helps me take care of myself; I would like to try the shower filter; could you make a trial one?
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Nuria I.
Rating: 4 out of 5
That it has no plastic.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Elisabet M.
Rating: 3 out of 5
Delay in shipping
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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