Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Hello, The taste of the water is good. But the lid for filling does not hold when filling it and you need to hold it while you want to fill it which is not possible if you refill it from a water jug.
Translated reviews
Response from Alkanatur
We sincerely thank you for sharing your opinion about our product. We are glad to know that you like the taste of the water. However, we regret the inconveniences you have encountered with the lid during filling. Your comment is very valuable to us and we will take it into account to improve our products in the future. If you have any other suggestions or questions, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
A
Alicia G.
Rating: 3 out of 5
following a purchase from 08/04/2026
The pitcher appears to be of basic quality and the bottle arrived crushed. Now I just need to check the functionality
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product very much
A
Antonia A.
Rating: 3 out of 5
following a purchase from 30/03/2026
I am a regular user of the Alkanatur pitcher and its different filters. I consider them very good products. The pity is that the shipping seems very expensive to me (5.50 euros) and it doesn't even arrive at my address, but they leave it at a store that I have to go to pick it up (I understand that this way GLS saves at the expense of the buyer). It seems to me a terrible shipping and delivery method for a quality brand like Alkanatur.
Translated reviews
Response from Alkanatur
We sincerely appreciate your evaluation and comments about our products. We are glad to know that you are satisfied with the Alkanatur pitcher and its filters. We regret that the shipping experience has not lived up to your expectations. We value your opinion and will take your suggestions into account to improve our delivery service.
We are at your disposal for any additional inquiries.
L
Luz Enith D.
Rating: 3 out of 5
following a purchase from 25/03/2026
Very delayed order.
Translated reviews
Response from Alkanatur
Thank you for your comment. We regret that your experience with tracking and shipping has not been satisfactory. We appreciate your feedback and will work to improve these aspects. If you need additional help with your order, please do not hesitate to contact us. Your opinion is very valuable to us.
J
Joana C.
Rating: 3 out of 5
following a purchase from 24/03/2026
Order well. Tracking and shipping, a disaster... Slow shipping and as of today, although I have received the order, the tracking number does not appear in my account. This made it difficult to change the pickup point.
Translated reviews
Response from Alkanatur
Thank you for your comment, Joana. We regret that your experience with tracking and shipping has not been satisfactory. We appreciate your feedback and will work to improve these aspects. If you need additional help with your order, please do not hesitate to contact us. Your opinion is very valuable to us.
C
Cliente A.
Rating: 3 out of 5
following a purchase from 23/03/2026
The processing of the order takes a long time. The delivery was made after 7 days from the order confirmation.
Translated reviews
Response from Alkanatur
Dear customer, we sincerely appreciate your feedback and regret that the processing time of your order did not meet your expectations. We are constantly working to improve our delivery times and your experience with Alkanatur. Your feedback is very valuable to us.
J
Julian A.
Rating: 3 out of 5
following a purchase from 10/03/2026
I think the delivery took too long (I placed the order online on Tuesday and it was delivered the following Monday). I would have liked to know in advance about the current offers (I feel like a fool...)
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Aurora P.
Rating: 3 out of 5
following a purchase from 08/03/2026
Overall good but the lime does not filter well.
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Maria Victoria D.
Rating: 3 out of 5
following a purchase from 07/03/2026
The bottle is fine, the shipment was correct. But I thought the bottle alkalized the water like the pitcher, and it simply filters it instead.
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Esther O.
Rating: 3 out of 5
following a purchase from 24/02/2026
On this occasion, the taste that the filters give to the water is not pleasant. I was surprised because it didn't happen with the previous filters.
Translated reviews
Response from Alkanatur
Dear Esther,
Thank you for sharing your experience with us. We regret that the taste of the water was not to your liking on this occasion. We appreciate your feedback and are here to help you find a solution to your issue. Please do not hesitate to contact us so we can investigate further and ensure that your experience with our filters is optimal.
Sincerely,
The Alkanatur team
C
Candela D.
Rating: 3 out of 5
following a purchase from 13/02/2026
I use the pitcher, and I am very satisfied, not so much with their shipping method by the company GSL, with a cost of €10, (much higher than with many shipping companies), without receiving information about my shipment, having to contact the company directly twice to know about my package, which they left at a pickup point without any direct notice to me from GSL or the company I had spoken to days before stating that I had no information since my purchase. GSL is one of the worst shipping companies and the most expensive, I hope they start using another. For this, I give 3 stars, good product but the shipping issue is a hassle, high cost and poor service. This is not my first purchase with Alkanatur.
Translated reviews
Response from Alkanatur
Dear Candela,
We sincerely appreciate your opinion and regret that you had an unsatisfactory experience with the shipping service. We are glad to know that you are satisfied with the pitcher, but we understand that the issues with GSL and the shipping cost have affected your overall experience.
Your comments are very valuable and we will take them into account to improve our processes. We hope to offer you a better experience in future purchases.
Thank you for your understanding and support.
Best regards,
The Alkanatur team
F
Francisca M.
Rating: 3 out of 5
following a purchase from 12/02/2026
The instruction manual is not clear. When the filter has been activated, it does not explain the next steps to use it. How far should it be filled with water? And should the pitcher be filled or is it from where the filter is? Because then it filters very little water, half a liter. Not one and a half liters as published.
Translated reviews
Response from Alkanatur
Dear Francisca,
We appreciate your comment and regret that the instruction manual has not been clear. Your opinion is very valuable to us and we are working to improve the information provided. Regarding the filtration capacity, we assure you that we strive to offer a product that meets expectations. If you need further clarification on the use of the filter or any other aspect, please do not hesitate to contact us. We are here to help you.
Sincerely,
The Alkanatur team.
I
Isabel E.
Rating: 3 out of 5
following a purchase from 05/02/2026
I like the taste of the water but the cap where it refills doesn't close well and when I fill the water, it also spills from the top
Translated reviews
Response from Alkanatur
Hello! Yes, we recommend waiting until the tank is half full to serve water, after all, it is not a product that has a hermetic seal. We appreciate your feedback.
C
Cristina D.
Rating: 3 out of 5
following a purchase from 13/12/2025
Actually, I am happy with the pitcher, but I have only been using it for a month and a half and for the last two weeks the taste has changed a lot, now it is very bitter and not pleasant to drink. The filter is supposed to be changed every 3 months, but after a month it has stopped working well, it seems.
Translated reviews
Response from Alkanatur
Hello Cristina,
Please contact customer service so they can assist you with your issue.
A
Amaia S.
Rating: 3 out of 5
following a purchase from 30/11/2025
The intention is to promote health and the pitcher is made of plastic. Also difficult to refill and clean. It's not worth its price. The filter does indeed remove flavors from the water. That's why I rate it higher.
Translated reviews
Response from Alkanatur
Hello yes, but our pitcher is made of 100% toxic-free plastic. It is certified by Dr. Nicolás Olea, an expert in endocrine disruptors, so it is a completely safe container. We have the certificate posted on the website if you want to check it. Most plastics we acquire from bottled water contain toxins that migrate into the water.
F
Francisco A.
Rating: 3 out of 5
following a purchase from 22/11/2025
The product has been fine so far, but when I placed the order I called immediately because I forgot the pH test strips, of course paying for them, and they told me I had to make a new order for the strips only, paying shipping costs again.
Translated reviews
Response from Alkanatur
Dear Francisco, we appreciate your comment and apologize for the inconveniences you have experienced with your order. We understand your frustration; however, once the order is processed, it cannot be modified. We hope you understand. Thank you for your purchase!
R
Rosa B.
Rating: 3 out of 5
following a purchase from 24/11/2025
The filter I ordered for the shower, there is no way it can fit, neither for the faucet below nor for the fixed showerhead above... what should I do now, will they refund my money?
Translated reviews
Response from Alkanatur
Hello! Please contact customer service so they can assist you with your issue.
A
Ana Carolina F.
Rating: 3 out of 5
following a purchase from 21/12/2025
I like the taste of the water once it goes through the filter since in my area it is very hard water and I think that with the pitcher I have managed to improve the taste, however the pitcher seems to me to be of poor quality, the lid stays half open and does not look like it has great durability. I expected better components. I would prefer it to be made of glass or similar.
Translated reviews
Response from Alkanatur
Dear Ana Carolina,
We sincerely appreciate your feedback and are glad to know that you have improved the taste of the water in your area. However, we regret that the quality of the pitcher did not meet your expectations. We will take your opinion about the materials into account to continue improving our products.
E
Eva M.
Rating: 3 out of 5
following a purchase from 25/11/2025
The white filters I bought leave the water cloudy and in the kettle every 3 days there is a fine layer of scale. This did not happen with the first filter.
Translated reviews
Response from Alkanatur
Dear Eva,
We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with the white filters. It is possible that the quality of the water in your area affects the filter's performance. We suggest reviewing the usage and maintenance instructions to optimize its operation. Please feel free to contact us for any questions or assistance.
Sincerely,
The Alkanatur team
C
Charo F.
Rating: 3 out of 5
following a purchase from 30/10/2025
I like the product but I had to call because it was taking a long time to arrive and from the time I placed the order until it went to the distributor 2 or 3 days passed, I understand it should have been in 24 hours. I am also not surprised that the survey is now being sent 3 or 4 months after the purchase. I believe the quality of the product deserves a faster and more careful service.
Translated reviews
Response from Alkanatur
Dear Charo,
We sincerely appreciate your opinion and regret the inconveniences you have experienced with the delivery of your order. We understand the importance of fast and quality service, and we will take your feedback into account to improve our processes. We value your trust in Alkanatur and are committed to providing you with the best possible experience.
Sincerely,
The Alkanatur team.
A
Adela C.
Rating: 3 out of 5
following a purchase from 28/11/2025
Good product, but you can improve the delivery service.
Translated reviews
Response from Alkanatur
Dear Adela, we sincerely appreciate your feedback about our product. We regret that the delivery did not meet your expectations and we are working to improve this aspect of our service. Your opinion is very valuable to us and helps us provide a better experience for our customers.
M
Manuel R.
Rating: 3 out of 5
following a purchase from 12/01/2026
I think that if you cannot send a product that you had advertised and did not have in stock, you should have notified about the delay and inconvenience, not wait for the customer to complain in case their order was not registered or was not delivered where it should have been... You should have notified.
Translated reviews
Response from Alkanatur
Dear Manuel,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. Your comment about the lack of communication is very valuable to us and we will take the necessary steps to improve our service. We are committed to keeping our customers informed in case of any delays. Thank you for your understanding and trust in Alkanatur.
Best regards,
The Alkanatur team.
J
Jesus B.
Rating: 3 out of 5
following a purchase from 07/01/2026
The water after being filtered has a strange taste
Translated reviews
Response from Alkanatur
Dear JESUS,
We sincerely appreciate your feedback and your rating. We regret that the taste of the filtered water did not meet your expectations. Our team is committed to ensuring the quality of our products and we are investigating this situation. Please feel free to contact us if you would like more information or assistance. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
G
Gemma Z.
Rating: 3 out of 5
following a purchase from 29/11/2025
Delighted
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
Translated reviews
Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
Translated reviews
Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
D
Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
Translated reviews
E
Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
I
Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Elisabet M.
Rating: 3 out of 5
Delay in shipping
Translated reviews
Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
S
Sonia L.
Rating: 3 out of 5
I am still waiting for it to arrive...
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Arantxa I.
Rating: 3 out of 5
I still haven't received the order. But I am happy since I bought the shower filter last year.
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. You will receive the order shortly.
M
Miguel A.
Rating: 3 out of 5
The plastics are very bad, the lid doesn't work well, it gets stuck and when it comes off it gets moldy and dries every day, I ordered a new one and it also gets stuck where the water comes out.
Translated reviews
Response from Alkanatur
Hello Miguel. We are very sorry about your rating. You can contact our customer service department so they can help you with your problem.
R
Ruben E.
Rating: 3 out of 5
Easy to use and fast shipping
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. If we can help you with anything, do not hesitate to contact Customer Service.
T
Teresa A.
Rating: 3 out of 5
I would like there to be something in the jug that alerts you when it's time to change the filter.
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 