Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Great quality, although I would have preferred it to be entirely made of glass. It makes no sense to keep using plastic, although I understand the reason; another solution needs to be found.
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Response from Alkanatur
Dear Belén,
Thank you very much for your comment and rating. We value your opinion about the quality of our products and have taken your suggestion regarding the use of materials into account. It is a pleasure to have committed customers like you.
Kind regards,
The Alkanatur team
L
Lucia D.
Rating: 4 out of 5
following a purchase from 20/09/2026
Very happy with the product, the transport was terrible, I was at home for two days waiting for it to arrive but they said I was absent when it was a lie, in the end I had to go to the post office.
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Response from Alkanatur
Dear Lucia,
We are glad to know that you are very happy with the product; your satisfaction is very important to us. We apologize for the inconveniences you experienced with the transport and thank you for sharing your experience, as it helps us improve.
Best regards,
The Alkanatur team
A
Ana Belén P.
Rating: 4 out of 5
following a purchase from 19/09/2026
Everything is correct, as they had told me.
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Response from Alkanatur
Dear Ana Belén,
Thank you very much for your comment and for the rating. We are glad to know that everything has been to your liking and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
M
Marta Isabel C.
Rating: 4 out of 5
following a purchase from 17/09/2026
The order takes a few days to arrive
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Response from Alkanatur
Dear Marta Isabel,
We sincerely appreciate your comment and are glad to know that you have had a positive experience with your order. We apologize for the wait and appreciate your understanding, as we work to constantly improve our shipping times.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
J
José Manuel M.
Rating: 4 out of 5
following a purchase from 17/09/2026
Hello, well my opinion is that when pouring its contents into a glass or bottle, the small lid needs to be lifted because otherwise it is very difficult to pour the water without spilling. Everything else is perfect. I am happy.
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Response from Alkanatur
Hello José Manuel,
We sincerely thank you for sharing your opinion. We are glad to know that you are happy with your jug and we appreciate your comment about the lid, as it helps us improve. We are always here to assist you and ensure that you have the best possible experience.
Sincerely,
The Alkanatur team
C
Cristobal C.
Rating: 4 out of 5
following a purchase from 15/09/2026
Good
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Response from Alkanatur
Hello Cristobal,
We sincerely thank you for your positive comment. We are glad to know that your experience has been good and we hope to see you again soon in our store.
Best regards,
The Alkanatur team
E
Emilio G.
Rating: 4 out of 5
following a purchase from 28/08/2026
I have Alkanatur products for years (plastic filter jug and shower filter) and I am satisfied. However, I bought the new glass filter jug (finally without plastic!) but the spout does not pour well, spilling all the water when serving it. Design flaw or manufacturing defect
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Response from Alkanatur
Hello Emilio,
We sincerely appreciate your comment and are glad to know that you have found satisfaction in our products for years. We regret that the new glass filter jug did not meet your expectations and we will take your observation into account to continue improving.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
P
Petra C.
Rating: 4 out of 5
following a purchase from 11/09/2026
Very good
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Response from Alkanatur
Hello Petra,
We sincerely thank you for taking the time to leave us your opinion. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
A
Angel R.
Rating: 4 out of 5
following a purchase from 10/09/2026
Good material and aesthetically beautiful but the pre-filtered tank holds about 600mL. I have the plastic one and in that respect, much better.
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Response from Alkanatur
Hello Angel,
We sincerely appreciate your opinion and are glad to know that you are satisfied with the quality and design of our products. We take note of your comment about the pre-filtered deposit and are always working to improve.
We hope to see you again soon and that you continue to enjoy our offers.
Sincerely,
The Alkanatur team.
M
Maria Dolores A.
Rating: 4 out of 5
following a purchase from 04/09/2026
The filters should have a way to alert the user of their expiration before having to detect by the taste of the water that they no longer filter
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Response from Alkanatur
Dear Maria Dolores,
We sincerely thank you for your comment and for the rating of 4/5. We greatly value your suggestion regarding the improvement of our filters and the notification method, as we are always looking for ways to optimize our customers' experience.
Sincerely,
The Alkanatur team.
L
Laura H.
Rating: 4 out of 5
following a purchase from 31/08/2026
The water in my neighborhood tastes like chlorine, we have been using the Alkanatur jug for two years and now we can drink water without smell and taste. The purchase of filters arrives in less than a week, we are delighted.
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Response from Alkanatur
Hello Laura,
We greatly appreciate your opinion and are glad to know that our Alkanatur jug has improved the quality of water in your home. It is a pleasure for us to offer you a product that allows you to enjoy odorless and tasteless water.
We remain at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
A
Adolfo F.
Rating: 4 out of 5
following a purchase from 03/09/2026
All good
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Response from Alkanatur
Hello Adolfo,
Thank you very much for your comment! We are glad to know that everything has gone well with your shopping experience. Your satisfaction is very important to us and we hope to see you again soon.
Sincerely,
The Alkanatur team
E
Elena G.
Rating: 4 out of 5
following a purchase from 03/09/2026
Comfortable jug and I hope great filtration
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Response from Alkanatur
Hello Elena,
Thank you very much for sharing your experience with us. We are glad to know that you are satisfied with the comfort of the jug and we hope that the filtration meets your expectations.
Sincerely,
The Alkanatur team
M
Montserrat M.
Rating: 4 out of 5
following a purchase from 01/09/2026
IT'S VERY GOOD. THE WATER QUALITY IS VERY NOTICEABLE.
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Response from Alkanatur
Dear Montserrat,
We sincerely appreciate your comment and are glad to know that you are satisfied with the water quality. Your opinion is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
M
Mikel Jose L.
Rating: 4 out of 5
following a purchase from 31/08/2026
I received the order well. Perhaps it could take less time to receive an order
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Response from Alkanatur
Dear Mikel Jose,
We sincerely appreciate your comment and are glad to know that you have received your order satisfactorily. We take note of your suggestion regarding delivery time and will consider it to improve our services.
Sincerely,
The Alkanatur team
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Elena L.
Rating: 4 out of 5
following a purchase from 31/08/2026
The delivery took twice as long as initially stated. Other than that, everything is fine.
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Response from Alkanatur
Dear Elena,
We sincerely thank you for sharing your experience with us. We regret that the shipment took longer than expected, but we are glad to know that you were satisfied with your order. Your opinion is very valuable to us and we will work to improve in the future.
Sincerely,
The Alkanatur team
R
Rapid Virgen Del Valle S.
Rating: 4 out of 5
following a purchase from 30/08/2026
The issue of invoice request is cumbersome
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Response from Alkanatur
Dear Rapid Virgen del Valle,
We sincerely thank you for taking the time to leave us your opinion. We value your satisfaction with our products and take note of your comment about the invoice request to improve our service.
Sincerely,
The Alkanatur team
B
Bego B.
Rating: 4 out of 5
following a purchase from 31/08/2026
The only drawback I have is that orders are quite delayed.
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Response from Alkanatur
Hello Bego,
We sincerely appreciate your comment and your rating. We regret that you experienced delays in your orders and value your patience. We hope that, despite this, you will visit us again soon and enjoy our products.
Sincerely,
The Alkanatur team.
M
María S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Regarding the water jugs, I must say that since the first use I have noticed the difference in taste.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your positive experience with our water jugs. We are glad to know that you have noticed an improvement in taste since the first use, and your satisfaction is very important to us.
We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
J
José Ignacio P.
Rating: 4 out of 5
following a purchase from 30/08/2026
The delivery company changed the home delivery to pickup at a delivery point without my consent, which forced me to waste my time because of that decision without asking or giving me the option to rectify.
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Response from Alkanatur
Dear José Ignacio,
We sincerely appreciate your comment and regret any inconvenience you may have experienced with the delivery. Your opinion is very valuable to us and we will consider it to improve our service in the future.
Sincerely,
The Alkanatur team
C
Carmen R.
Rating: 4 out of 5
following a purchase from 30/08/2026
The only downside is that the order takes a while to arrive.
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Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and are glad to know that you are satisfied with your experience in our store. We regret the delay in the arrival of your order and take your observation into account to improve our service.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Modesto C.
Rating: 4 out of 5
following a purchase from 30/08/2026
I don't give them 5 stars because of the time it took to receive the product. About 10 days.
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Response from Alkanatur
Dear Modesto,
We sincerely appreciate your comment and are glad to know that you were satisfied with your purchase. We apologize for the delivery time you mentioned and will take your experience into account to improve in the future.
Sincerely,
The Alkanatur team
C
Cristina D.
Rating: 4 out of 5
following a purchase from 30/08/2026
The order took a long time to arrive and I didn't receive any email informing me of that fact.
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Response from Alkanatur
Dear Cristina,
We appreciate your comment and are glad to know that you are satisfied with your purchase. We apologize for the delay in delivery and the lack of information regarding it; we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team
M
Mar M.
Rating: 4 out of 5
following a purchase from 28/08/2026
I am satisfied with my purchases at alkanatur
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Response from Alkanatur
Dear Mar,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you are satisfied with your purchases at Alkanatur and we hope to have your visit again very soon.
Sincerely,
The Alkanatur team
R
Raquel R.
Rating: 4 out of 5
following a purchase from 26/08/2026
The purchase was simple and quick. The shipping company was unprofessional
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your comment and are glad to know that the purchase was easy and quick. We apologize for any inconvenience you may have experienced with the shipping service and will take your opinion into account for improvement.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team.
I
Irene P.
Rating: 4 out of 5
following a purchase from 27/08/2026
I would like to know how to clean plastic jars that turn white
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the rating of 4/5. To clean the plastic jugs and make them spotless, we recommend using a mixture of hot water and baking soda, letting them soak for a few minutes before rinsing.
We appreciate your trust in Alkanatur and are here to help you with whatever you need.
Sincerely,
The Alkanatur team
F
Francisco Manuel V.
Rating: 4 out of 5
following a purchase from 26/08/2026
The best filters on the market...they should improve the jugs...but still worth it.
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Response from Alkanatur
Hello Francisco Manuel,
We sincerely appreciate your comment and are glad to know that you are satisfied with our filters. We take note of your observation about the jugs to continue improving our products.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
E
Eva Maria A.
Rating: 4 out of 5
following a purchase from 25/08/2026
Very happy with my jug. And with the bottle somewhat less, the method for drinking from it does not convince me at all
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Response from Alkanatur
Dear Eva Maria,
We sincerely thank you for sharing your experience with us. We are glad to know that you are happy with the pitcher, and we will take your comment about the bottle into account to continue improving our products.
We hope to serve you again in the future.
Sincerely,
The Alkanatur team
A
Adela Mercedes C.
Rating: 4 out of 5
following a purchase from 25/08/2026
Happy with the products, but delivery can be faster.
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Response from Alkanatur
Dear Adela Mercedes,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the delivery and will work to improve in that aspect.
Sincerely,
The Alkanatur team.
M
Maria Del Coral M.
Rating: 4 out of 5
following a purchase from 24/08/2026
My opinion is good.
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Response from Alkanatur
Dear Maria del Coral,
We sincerely appreciate your positive opinion. We are glad to know that you had a good experience with us and we hope you return soon to continue enjoying our products.
Sincerely,
The Alkanatur team
M
Mari Carme C.
Rating: 4 out of 5
following a purchase from 15/08/2026
At first the water came out black and I had to change the water about 5 times before drinking.
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Response from Alkanatur
Dear Mari Carme,
We sincerely appreciate your comment. Your opinion is very valuable to us and helps us improve every day.
Sincerely,
The Alkanatur team.
M
Maite M.
Rating: 4 out of 5
following a purchase from 13/08/2026
Very happy with the jug except for the small lid it has, which does not move enough and always spills water when serving.
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Response from Alkanatur
Hello Maite,
We are glad to know that you are very happy with the jug. We appreciate your comment about the lid, we will take your opinion into account to improve our product.
Thank you for your support and trust in Alkanatur.
Sincerely,
The Alkanatur team
M
Marisa P.
Rating: 4 out of 5
following a purchase from 12/08/2026
There was a delay in delivery and I had to claim the order. I just started using it, yes it seems that the water is "softer" but it is too soon to give an opinion
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Response from Alkanatur
Hello Marisa,
We greatly appreciate your comment and apologize for the delay in delivery. We are glad to know that you have already started using the product and that you have noticed a difference in the quality of the water. We hope you continue to enjoy your purchase and that you visit us again soon.
Sincerely,
The Alkanatur team.
E
Encarnacion M.
Rating: 4 out of 5
following a purchase from 10/08/2026
everything is correct.
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Response from Alkanatur
Dear Encarnación,
We sincerely thank you for your positive feedback. We are glad to know that everything has been correct and that we have been able to meet your expectations. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
N
Natalia C.
Rating: 4 out of 5
following a purchase from 09/08/2026
The pH strips to analyze the water were not sent. From what I understood, they sent the old model that does not have them... That is the reason for not giving 5 stars.
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Response from Alkanatur
Dear Natalia,
We sincerely thank you for your comment and for the high rating. We would love to have you visit again and continue providing you with quality products.
Sincerely,
The Alkanatur team
I
Iker U.
Rating: 4 out of 5
following a purchase from 05/08/2026
The jug is very nice, being made of glass is great, so we avoid plastic. But it is a bit small, we have to fill it 2 times to fill the bottle that I used to fill with one from the green jug. But it's not a big problem.
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Response from Alkanatur
Hello Iker,
We sincerely appreciate your comment and are glad to know that you are satisfied with the glass jug. We value your opinion on the size and will take your suggestion into account for future references. We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
C
Carmen P.
Rating: 4 out of 5
following a purchase from 25/07/2026
I really like the Alkanatur glass jug but not so much its capacity
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Response from Alkanatur
Dear Carmen,
We sincerely thank you for sharing your opinion with us. We are glad to know that you like the Alkanatur glass jug and we appreciate your comment about the capacity; we are always looking for ways to improve. We hope you visit us again soon and discover more of our products.
Sincerely,
The Alkanatur team
A
Ana M.
Rating: 4 out of 5
following a purchase from 19/07/2026
I am very satisfied with the product
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Response from Alkanatur
Hello Ana,
We greatly appreciate your comment and are glad to know that you are satisfied with the product. Your satisfaction is very important to us and we hope to see you again in our store to discover more of what we offer.
Best regards,
The Alkanatur team
I
Imanol C.
Rating: 4 out of 5
following a purchase from 14/07/2026
I only see one inconvenience: the top lid does not stay open unless you hold it.
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Response from Alkanatur
Dear Imanol,
We sincerely appreciate your comment and your rating. We take your observation about the top lid into account and will continue to work to improve our customers' experience. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
M
Monica R.
Rating: 4 out of 5
following a purchase from 29/08/2025
The pitcher with filter works very well and also the water tastes better!
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Response from Alkanatur
Dear Monica,
Thank you very much for sharing your positive experience with us. We are glad to know that the pitcher with filter meets your expectations and that the water tastes better. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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