Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
It took more than a week for the package to arrive. Other than that, the filters and everything were very good.
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Response from Alkanatur
Dear María Mayalen, we appreciate your comment and apologize for the delay in the delivery of your package. We are glad to know that the filters and products met your expectations. We are working to improve our shipping times and hope to serve you better in the future.
M
Montse S.
Rating: 4 out of 5
following a purchase from 08/05/2026
The shipment was quite slow, I ordered it on a Friday and they didn't send it until the following Thursday. Regarding the product, it is easy to install. For now, I can't evaluate it because I just installed it but I trust a lot in its benefits.
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Response from Alkanatur
Dear Montse,
We sincerely thank you for your comment and for the rating of 4/5. We regret that the shipment took longer than expected. We are constantly working to improve our delivery times. We are glad to know that you found the product easy to install and we trust that it will provide you with the benefits you expect. If you have any other questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
M
Maria Del Mar M.
Rating: 4 out of 5
following a purchase from 08/05/2026
Very good jug but I liked the spout of the previous one more as the water came out more controlled with a narrower stream and I could fill the water bottle directly.
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Response from Alkanatur
Dear Maria del Mar, we greatly appreciate your feedback and comments about our jug. We take your opinion regarding the design of the mouth into account and will work to improve the user experience. We are glad to know that, in general, you are satisfied with the product.
A
Angel M.
Rating: 4 out of 5
following a purchase from 05/05/2026
A filter should be obtained that matches bottled water.
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Response from Alkanatur
Hello Angel!
Thank you for your comment and your rating of 4/5. We appreciate your suggestions and are constantly working to improve our products. Your opinion on the filter that matches the quality of bottled water is very valuable to us and we will take it into account in our development process.
Best regards,
The Alkanatur team.
Á
África M.
Rating: 4 out of 5
following a purchase from 05/05/2026
I received it well
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Response from Alkanatur
Dear Africa, we sincerely appreciate your comment and are pleased to know that you received your order correctly. Your satisfaction is our priority and we greatly value your opinion. If you have any other questions or needs, please do not hesitate to contact us.
M
Matilde L.
Rating: 4 out of 5
following a purchase from 04/05/2026
No problem. Thank you!
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Response from Alkanatur
Dear Matilde, we sincerely appreciate your positive comment about our Alkanatur site. We are glad to know that you had a satisfactory experience. Please do not hesitate to contact us if you need more help in the future.
I
Iván G.
Rating: 4 out of 5
following a purchase from 04/05/2026
Very quick to arrive the order, it could come wrapped in bubble wrap or similar, as it came with fragile and was wrapped in wrapping paper
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Response from Alkanatur
Dear Iván,
Thank you for your comment! We are glad to know that the delivery was quick. We appreciate your suggestion about the packaging; we will take it into account to improve our presentation and protection of the products. Your opinion is very valuable to us.
Best regards,
The Alkanatur team
E
Elena S.
Rating: 4 out of 5
following a purchase from 28/04/2026
Everything can be improved but I am very satisfied with the products. Thank you
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Response from Alkanatur
Dear Elena,
We sincerely thank you for your comment and your rating of 4/5. We are glad to know that you are satisfied with our products. Your opinion is very valuable to us, and we will take your suggestion for improvement into account. If you have any other observations, please do not hesitate to contact us.
Thank you for trusting Alkanatur!
Sincerely,
The Alkanatur team
E
Eloi A.
Rating: 4 out of 5
following a purchase from 26/04/2026
Ok!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
R
Rosa Isabel M.
Rating: 4 out of 5
following a purchase from 11/04/2026
The water quality is fantastic, very good taste and pleasant to the palate. Regarding the design, I think it could be improved: the shape of the jug is not very ergonomic and it would be good if the interior were completely transparent. A flow meter would be appreciated, as already exists in other brands. The packaging and presentation are good, although the instruction manual could be improved.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jesus G.
Rating: 4 out of 5
following a purchase from 14/04/2026
I love it
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José Antonio T.
Rating: 4 out of 5
following a purchase from 14/04/2026
I find them to be useful filters, in the coming months I will be able to give a usage opinion.
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Response from Alkanatur
Dear José Antonio,
Thank you for your feedback and for sharing your opinion about our filters. We are glad to know that you find them useful. We would be happy to receive your additional comments once you have tried them more thoroughly.
Best regards,
The Alkanatur team.
H
Hanna V.
Rating: 4 out of 5
following a purchase from 25/03/2026
It would be more positive if the jar were made of glass. The bottle shows burrs from the plastic injection that could detach into the jar with water. The plastic bottle from Alcanatur is super thin, like a supermarket bottle, I question whether it is really a bottle without harm to my health. I would also prefer this gift bottle to be made of glass.
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Response from Alkanatur
Dear Hanna,
We sincerely appreciate your opinion and your valuable feedback on our products. We take your suggestions regarding the glass jug and the quality of the plastic bottle into account. Your satisfaction and health are our priorities, and we are committed to continuous improvement. We hope you continue to enjoy our products and we remain at your disposal for any further inquiries.
Sincerely,
The Alkanatur team
J
Javier A.
Rating: 4 out of 5
following a purchase from 13/04/2026
I placed the order, it's not the first one, and I am delighted with the purchasing process and the shipping.
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Response from Alkanatur
Hello Javier!
Thank you very much for your comment and for trusting Alkanatur once again. We are glad to know that you are satisfied with the purchasing process and the shipping. Your opinion is very valuable to us. If you need anything else, do not hesitate to contact us. We hope to see you soon!
Regards,
The Alkanatur team.
J
Jose Ignacio G.
Rating: 4 out of 5
following a purchase from 10/04/2026
Very good
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Response from Alkanatur
Dear José Ignacio,
We sincerely thank you for your comment and your rating. We are glad to know that you had a good experience at Alkanatur. We are committed to continuing to improve our services to always offer you the best.
Best regards.
E
Elena S.
Rating: 4 out of 5
following a purchase from 08/04/2026
good
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Response from Alkanatur
Dear Elena,
We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you had a good experience with Alkanatur. If you have any suggestions or inquiries, please feel free to share them, as your opinion is very important to us.
We hope to see you again soon!
Sincerely,
The Alkanatur team
M
Montserrat F.
Rating: 4 out of 5
following a purchase from 11/04/2026
Despite a small misunderstanding in the order, everything went well.
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Response from Alkanatur
Dear Montserrat,
We sincerely appreciate your comment and are glad to know that, despite the small misunderstanding, your experience with Alkanatur was satisfactory. We value your understanding and are always here to improve and ensure your satisfaction. Please do not hesitate to contact us for any further inquiries.
Best regards!
R
Ricardo C.
Rating: 4 out of 5
following a purchase from 08/04/2026
Everything is correct
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Response from Alkanatur
Hello Ricardo!
Thank you very much for your rating and comment. We are glad to know that everything has been correct in your experience with Alkanatur. If you have any suggestions or questions, do not hesitate to let us know.
We hope to see you again soon!
Regards,
The Alkanatur team
M
Mikel V.
Rating: 4 out of 5
following a purchase from 25/03/2026
The product is as described....but the shipping took more than a week...
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Response from Alkanatur
Dear MIKEL,
We sincerely appreciate your comment and your rating of 4/5. We are glad that the product meets your expectations. We apologize for the delay in shipping and will take your observation into account to improve our delivery times.
Thank you for your understanding and trust in Alkanatur.
Sincerely,
The Alkanatur team
A
Ana María M.
Rating: 4 out of 5
following a purchase from 09/04/2026
I like the comfort of the jug
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Response from Alkanatur
Dear Ana María,
Thank you very much for your comment and for giving us a rating of 4/5. We are glad to know that you appreciate the comfort of our pitcher. We value your opinions and continue to work to offer you products that make your day-to-day easier.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team.
S
Silvia A.
Rating: 4 out of 5
following a purchase from 06/04/2026
I live in an area with very hard water and a lot of lime. The low magnesium emission filter makes the water soft and pleasant.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
D
Diana B.
Rating: 4 out of 5
following a purchase from 25/03/2026
I love the product! I bought the blue alkanatur jug + 3 filters. The only problem I have is that... the jug doesn't fit in the fridge.. Check that it fits.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria J.
Rating: 4 out of 5
following a purchase from 25/03/2026
Quite expensive
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Joaquin L.
Rating: 4 out of 5
following a purchase from 02/04/2026
All good, the only downside I have is that the jar is plastic and I had a small disappointment.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Monica L.
Rating: 4 out of 5
following a purchase from 24/03/2026
Very happy with the functioning of the jug. I have to try the shower filter
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta D.
Rating: 4 out of 5
following a purchase from 23/03/2026
Hello, I already had a little jar from Alkanatur. Delighted with the product. The truth is. It is true that it cost a lot to receive it but I have been using it for a couple of days. Thank you
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
R
Rodolfo P.
Rating: 4 out of 5
following a purchase from 27/03/2026
A slight delay in shipping.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
L
Luis Javier F.
Rating: 4 out of 5
following a purchase from 24/03/2026
All good, although GLS took a while to bring the package!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Susana G.
Rating: 4 out of 5
following a purchase from 25/03/2026
Everything very sustainable
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Empar A.
Rating: 4 out of 5
following a purchase from 23/03/2026
In principle very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Encarnación V.
Rating: 4 out of 5
following a purchase from 23/03/2026
Very happy with the product and the company. We had a problem with a filter and they sent us another one at no cost, I think this makes a difference. They solve problems, clarify doubts!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Pedro R.
Rating: 4 out of 5
following a purchase from 20/03/2026
All good, I arrive on time and well packaged, to put a but, they take a little while to arrive the orders.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
O
Olga O.
Rating: 4 out of 5
following a purchase from 13/03/2026
The wonderful water, on my first day with the jug
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Miren T.
Rating: 4 out of 5
following a purchase from 08/03/2026
I am happy with these filters, I think they are very good and fulfill their purpose
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jose Luis O.
Rating: 4 out of 5
following a purchase from 05/03/2026
Received everything correctly.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Mila D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Just 15 days ago, for now I am satisfied.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Antonio F.
Rating: 4 out of 5
following a purchase from 23/02/2026
Received successfully
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Y
Yoana A.
Rating: 4 out of 5
following a purchase from 09/02/2026
The jar I think needs to be better, it should be glass... it gets dirty quickly
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
Y
Yolanda B.
Rating: 4 out of 5
following a purchase from 05/02/2026
Currently very happy
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Lola M.
Rating: 4 out of 5
following a purchase from 02/02/2026
Good service and good quality, but the lid to refill the jug stays ajar, it doesn't close well.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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