Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

4 star reviews

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M
Montserrat M.
Rating: 4 out of 5
The pitcher is very good, although there is a lot of residue at the bottom, and to fill it you have to keep the lid lifted manually. It would be great if the lid could stay open by itself while filling.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
L
Lola H.
Rating: 4 out of 5
Good but after following all the steps to have the pitcher ready. After two days we had gray residues at the bottom of the glass. After that, it has not happened again.
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Response from Alkanatur
Thank you for your feedback and for your purchase. It is completely normal and natural for carbon particles to remain in the water. We hope you enjoy the product a lot.
C
Carmen C.
Rating: 4 out of 5
The product and service are good, it arrived quickly and in good condition. I am starting to use it, very little time to evaluate results
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/06/2024
I received the shipment quickly and have been using the Alkanatur Drops Jug for more than 2 weeks. It works as described: the water has no taste, but the black particles from the filter continue to fall into the water, so the bottom of the jug always has between 20 and 30 black particles.
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Response from Alkanatur
Thank you for your feedback and for your purchase. It is totally normal and natural for carbon particles to remain in the water. Our filters are composed solely of natural products: 100% natural coconut charcoal and magnesium. The coconut charcoal is imported directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release carbon specks to a greater extent, and even stain the water black. Other times, if its state is more compact, it releases less, but it is normal for it to always release black specks due to what we mentioned, because it is an ecological product without any type of chemical treatment. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
Easy to install
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
N
Neus M.
Rating: 4 out of 5
Overall good, but I have been using the jug for a year and there are residues stuck at the bottom that cannot be cleaned. I do not know if it is magnesium or residues of carbon from the filter. I have tried soaking it with vinegar and baking soda with no results.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria A.
Rating: 4 out of 5
For now I like it although I haven't been using it long enough to notice its benefits (only 1 week) but I have high hopes
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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