The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Good evening, very disappointed with the customer service!! I made a complaint for samples, no response from you!! Very very disappointing
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Response from Altearah Bio
Hello madam,
I have received your messages but as written in my response on Monday, March 9 at 8:57 AM, I was on leave and no one could respond to you via the chatbot. However, for any urgent matters, you have the option to send an email or contact the headquarters directly, which will provide you with a response as soon as possible.
The samples are offered as follows: 1 for 1 product purchased, up to a limit of 3. I remain available if needed.
Have a nice day
N
nathalie B.
Rating: 3 out of 5
following a purchase from 07/02/2026
It apparently has anti-aging effects but I expected better for the high price, and since then I have small pimples
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Response from Altearah Bio
Hello,
Without being able to observe your skin, I cannot tell you the reason for these small pimples. It may be due to seasonal, dietary, or hormonal changes.
For visible results from our cream, you need to allow at least 40 days for your skin cycle to regenerate. I can advise you to accompany it with a serum whose visible results are faster.
Best regards,
N
NADINE P.
Rating: 3 out of 5
following a purchase from 22/01/2026
too bad there is no delivery to pickup points ....
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Response from Altearah Bio
Hello,
We offer delivery to pickup points on our site. You can choose this at the time of delivery. However, if you are unable to do so during your next order, I invite you to get back to me.
Thank you,
Have a nice day
H
HELENE M.
Rating: 3 out of 5
following a purchase from 12/12/2025
very good products, but the promised gift was not included, and I still haven't been able to use my discount code; I will have to place a new order to receive it... or not! Disappointed by this lack of friendliness
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Response from Altearah Bio
Hello madam,
I am sorry for the inconvenience but I contacted you right away following your feedback. Your gift will be sent with your next order, I will take care of it personally. Regarding the discount code, you can contact me whenever needed and I will provide you with an answer as I promised.
Have a nice day and our best wishes
F
FATIMA M.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good
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Sabrina M.
Rating: 1 out of 5
following a purchase from 21/05/2025
Products not packaged correctly resulted in: damaged box and damaged card due to transport. It’s sure to arrive, but at the price paid, I am disappointed...
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Response from Altearah Bio
Hello,
We apologize for this inconvenience. We have reported this to our logistics provider and the carrier.
Have a nice day
K
Kristel D.
Rating: 1 out of 5
following a purchase from 18/03/2025
The delivery person delivered to the wrong house; if my neighbor hadn't brought it to me, I would have never received it. And instead of 3 samples, I only received one.
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Response from Altearah Bio
Hello, I am sorry for the issue encountered during delivery. This is beyond our control, but I will report it to the carrier. Regarding the samples, we offer one per ordered item, up to a limit of three. Have a great day.
S
sandrine B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I still haven't received my order and the carrier is unreachable.
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Boris T.
Rating: 3 out of 5
following a purchase from 10/02/2025
Hello, I received the product I asked for, but I only received one sample, even though I had asked for three to four samples via the message service when I placed the order, so that I could introduce the products to my wife's friends. I didn't find this very commercial.
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Response from Altearah Bio
Hello, I'm sorry, but we offer 1 sample for every 1 product purchased, up to a limit of 3. We have also created sample kits to test our range more widely. You can find them for sale on our website.
Thank you very much,
Have a nice day!
N
Ninon B.
Rating: 1 out of 5
following a purchase from 09/01/2025
I did not receive my parcel which arrived damaged. The parcel has left. I'm waiting for news
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Response from Altearah Bio
Hello,
I'm sorry about this problem. I'll get back to you as soon as possible to resolve it.
Thank you very much,
Have a nice day
K
KARINE R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The bath salts don't smell as good as they did a few years ago. Has the formula changed?
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Response from Altearah Bio
Hello,
Please make sure that we haven't changed anything in its composition.
We're sorry if this one doesn't suit you.
Have a nice day!
J
Justin D.
Rating: 1 out of 5
following a purchase from 17/07/2024
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
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Response from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
C
Claire P.
Rating: 3 out of 5
following a purchase from 18/04/2024
It's a shame not all fragrances come in 5ml.
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Martine D.
Rating: 3 out of 5
following a purchase from 09/03/2024
I've just put in the middle because I find your shipping costs too expensive.
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Marie-Claude P.
Rating: 3 out of 5
following a purchase from 11/02/2024
I'm not very happy with the scrub's small container for the price. Too bad
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Thérèse F.
Rating: 3 out of 5
following a purchase from 02/01/2024
The site works, of course, but ordering is tedious and complicated, with images that keep moving and taking up the whole screen, which is not at all practical, and incessant advertising and presentations of your products, which disrupt the ordering process, as if the customer couldn't go to the menu himself to look at what you're offering. An aggressive and uncomfortable site.
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Response from Altearah Bio
Hello, we're sorry to hear from you. We redesigned our website several months ago, and our aim was above all to offer an interactive, intuitive and easy-to-navigate site. We're sorry you didn't get the experience you were hoping for. Please note that the image and video content is in no way advertising, but rather informative content about our products (their use, texture, etc.) to help our customers make the right choice. The experience is also different if you order on a computer or a cell phone, and depending on the type of browser used. Please don't hesitate to contact us by e-mail at [email protected] or by telephone on 04 66 04 07 07 if you'd like to discuss further or place a future order directly with our team. Sincerely yours, The Altearah team
M
Marie-Jo L.
Rating: 3 out of 5
following a purchase from 09/09/2023
The price of shipping is too expensive, moreover DPD, has no respect for packages I had almost as much shipping cost as the price of my product The post is expensive too Mondial relais is much cheaper
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Céline J.
Rating: 2 out of 5
following a purchase from 10/07/2023
I am very disappointed with what I received....the site is not very clear and so I received a much smaller product than I thought. On the other hand, the product smells as good as I wanted it to.
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Martine L.
Rating: 3 out of 5
following a purchase from 04/07/2023
Hello, I'm waiting for the brush that was supposed to come with my order.
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Response from Altearah Bio
Hello, We'll be in touch. Have a nice day
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2023
the site is not very explicit
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2023
i ordered the purity care perfume and received another one. when i wanted to check my invoice, there was no product indicated on it. i couldn't dispute it. clever!
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Response from Altearah Bio
Hello, I'm sorry for the inconvenience. You can find your invoice on your account. You can also contact us so that we can resolve this error. We are always ready to listen to our customers in order to provide them with complete satisfaction. Have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2023
Extremely disappointed by the Turquoise oil, whose composition and dosages have been modified. A friend of mine who had a bottle of the old, original version was there, and several of us were able to test that it's nothing like it. I imagine that lemon EO must not be too expensive, given that it's excessively dominant. I've been promoting Turquoise oil to my students for a long time, and they've ordered lots of it... this was my last order, and I'll let them know what I think.
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Response from Altearah Bio
Hello, I'm sorry for the inconvenience. Our composition has not been modified and we always produce our products with quality ingredients. Please do not hesitate to contact us so that we can discuss the matter further and answer any questions you may have. Have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Can be improved, need to go out again to order more products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
Not great, I find the navigation a bit confusing, access to products could be simpler, and I feel that some categories were missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
I would say that I love skincare perfumes but I'm extremely disappointed by the samples, which cost 6€60 all the same... 4 unfortunate samples in a pouch is a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
I'm happy with the product, which I already knew, but I found my small spray bottle expensive - although the quantity is indicated, I thought it was larger. I won't be ordering this format again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2022
order too long!!i waited 18 days to receive my order!!!too bad!!good evening
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2022
Package did not arrive at destination indicated!
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Response from Altearah Bio
Hello, I'm sorry for the inconvenience. I'll get back to you in a private message. Have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2022
Fast deliveries, which is great. However, very few samples and discounts on orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
It smells good, but they all look the same!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
I ordered the yellow care fragrance. Unfortunately, the lemongrass takes precedence over all the other oils and I feel like I've bought a mosquito repellent. It's a real shame. I had bought the emerald fragrance, which was very well balanced. I regret this purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2022
never a discount .... too bad because I've been ordering for a very long time and the products aren't cheap.4 products bought ... 3 samples only :-(
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
I've been a customer since the beginning of the company. I still like the products, but I'm very shocked: - by the very significant price increase: care oil (+ 15%) the new packaging - pretentious - can't justify such an increase.
- the impossibility of obtaining the 10% discount with the code granted by Pierre and Nathalie - the impossibility of obtaining the 10-euro discount as a new customer (no order since the new organization) - no answer to the above questions. Where have Pierre and Nathalie's friendly contacts gone? What a pity! I give 3 stars because I still like these products, but if I met a supplier of the same quality offering human contact, I'd change without hesitation.
Jacqueline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
Quality products packaged with care, but it's not possible to change products if you don't like the smell.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
I do not understand why the 2 products ordered are not available in the lot and can be sold separately ... This has caused me a greater expense ... Look for the error!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2021
Very expensive for the quantity on this last order I am disappointed.
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Response from Altearah Bio
Sorry to read your disappointment. Indeed, the perfume and the concentrate are very complementary. The concentrate contains 30% of active ingredients in essential oils (the fragrance only 10%), which explains the price difference. The concentrate is to be applied to specific areas according to the color chosen (hence the roll-up). A treatment using the roll-up increases the booster effect tenfold. I hope my answer will provide you with more explanations and details. Have a nice day The Altearah team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
My products were a gift for a child in a coma, so I would have liked to say more to the mother to explain the reason for this treatment; unfortunately there was no information on the treatments or a small booklet with your products. The products are expensive, so the packaging would be interesting to work on.
It's a real shame!
Otherwise I know your products.
On the other hand, the delivery was fast and perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2021
I didn't get all my order and they didn't believe me......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
too bad you can't buy perfumes in smaller containers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
The organization of the site is not very practical.
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