The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Good evening, very disappointed with the customer service!! I made a complaint for samples, no response from you!! Very very disappointing
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Response from Altearah Bio
Hello madam,
I have received your messages but as written in my response on Monday, March 9 at 8:57 AM, I was on leave and no one could respond to you via the chatbot. However, for any urgent matters, you have the option to send an email or contact the headquarters directly, which will provide you with a response as soon as possible.
The samples are offered as follows: 1 for 1 product purchased, up to a limit of 3. I remain available if needed.
Have a nice day
L
LAURENT J.
Rating: 4 out of 5
following a purchase from 04/03/2026
I know the products, nothing to complain about.
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nathalie B.
Rating: 3 out of 5
following a purchase from 07/02/2026
It apparently has anti-aging effects but I expected better for the high price, and since then I have small pimples
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Response from Altearah Bio
Hello,
Without being able to observe your skin, I cannot tell you the reason for these small pimples. It may be due to seasonal, dietary, or hormonal changes.
For visible results from our cream, you need to allow at least 40 days for your skin cycle to regenerate. I can advise you to accompany it with a serum whose visible results are faster.
Best regards,
S
SANDRINE C.
Rating: 4 out of 5
following a purchase from 02/02/2026
A bit too expensive anyway
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NADINE P.
Rating: 3 out of 5
following a purchase from 22/01/2026
too bad there is no delivery to pickup points ....
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Response from Altearah Bio
Hello,
We offer delivery to pickup points on our site. You can choose this at the time of delivery. However, if you are unable to do so during your next order, I invite you to get back to me.
Thank you,
Have a nice day
H
HELENE M.
Rating: 3 out of 5
following a purchase from 12/12/2025
very good products, but the promised gift was not included, and I still haven't been able to use my discount code; I will have to place a new order to receive it... or not! Disappointed by this lack of friendliness
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Response from Altearah Bio
Hello madam,
I am sorry for the inconvenience but I contacted you right away following your feedback. Your gift will be sent with your next order, I will take care of it personally. Regarding the discount code, you can contact me whenever needed and I will provide you with an answer as I promised.
Have a nice day and our best wishes
M
marie laure F.
Rating: 4 out of 5
following a purchase from 09/11/2025
Excellent products that I have been using since the beginning, I just regret that there have been fewer promotions for, I would say, 2 years (while prices have increased significantly) the loyalty of a customer like me over such a long term is not taken into account, too bad..
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FATIMA M.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good
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Thérèse O.
Rating: 4 out of 5
following a purchase from 18/09/2025
Well received what I had ordered
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francine S.
Rating: 4 out of 5
following a purchase from 23/07/2025
good reception, small catalog but it lacks precise explanations, following a face transplant (car accident) my surgeon introduced me to your product, congratulations on the results.
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SANDRINE C.
Rating: 4 out of 5
following a purchase from 16/06/2025
Good product, just disappointed that my 10% on my first order didn't work, even though the person told me they would apply it to my next order, I would have preferred to have a credit or a gift voucher.
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Response from Altearah Bio
Hello,
Thank you for your feedback.
As I explained to you, I do not have access to your account via the website and therefore, I cannot generate a credit or a gift voucher for you. However, your discount is noted on your account in my software. I remain available if needed as always. Have a nice day.
S
Sabrina M.
Rating: 1 out of 5
following a purchase from 21/05/2025
Products not packaged correctly resulted in: damaged box and damaged card due to transport. It’s sure to arrive, but at the price paid, I am disappointed...
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Response from Altearah Bio
Hello,
We apologize for this inconvenience. We have reported this to our logistics provider and the carrier.
Have a nice day
S
sandra M.
Rating: 4 out of 5
following a purchase from 08/04/2025
I did not receive the announced samples. Otherwise, very good for the rest
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Kristel D.
Rating: 1 out of 5
following a purchase from 18/03/2025
The delivery person delivered to the wrong house; if my neighbor hadn't brought it to me, I would have never received it. And instead of 3 samples, I only received one.
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Response from Altearah Bio
Hello, I am sorry for the issue encountered during delivery. This is beyond our control, but I will report it to the carrier. Regarding the samples, we offer one per ordered item, up to a limit of three. Have a great day.
S
sandrine B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I still haven't received my order and the carrier is unreachable.
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Boris T.
Rating: 3 out of 5
following a purchase from 10/02/2025
Hello, I received the product I asked for, but I only received one sample, even though I had asked for three to four samples via the message service when I placed the order, so that I could introduce the products to my wife's friends. I didn't find this very commercial.
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Response from Altearah Bio
Hello, I'm sorry, but we offer 1 sample for every 1 product purchased, up to a limit of 3. We have also created sample kits to test our range more widely. You can find them for sale on our website.
Thank you very much,
Have a nice day!
L
Laurence Z.
Rating: 4 out of 5
following a purchase from 02/01/2025
The number of samples, i.e. 3, is never respected!
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martine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Product met my expectations
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Eliane S.
Rating: 4 out of 5
following a purchase from 03/01/2025
I find the product interesting but expensive
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Ninon B.
Rating: 1 out of 5
following a purchase from 09/01/2025
I did not receive my parcel which arrived damaged. The parcel has left. I'm waiting for news
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Response from Altearah Bio
Hello,
I'm sorry about this problem. I'll get back to you as soon as possible to resolve it.
Thank you very much,
Have a nice day
K
KARINE R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The bath salts don't smell as good as they did a few years ago. Has the formula changed?
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Response from Altearah Bio
Hello,
Please make sure that we haven't changed anything in its composition.
We're sorry if this one doesn't suit you.
Have a nice day!
T
Thérèse F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Fast and perfect delivery. One comment: I think the box was too big for its contents.
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Delphine C.
Rating: 4 out of 5
following a purchase from 02/10/2024
Exceptional products!
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Justin D.
Rating: 1 out of 5
following a purchase from 17/07/2024
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
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Response from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
C
CORINNE P.
Rating: 4 out of 5
following a purchase from 21/07/2024
Large order for free delivery
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Laurence Z.
Rating: 4 out of 5
following a purchase from 30/06/2024
No problem on the site, but delivery problem like the 1st time where you have to reschedule!
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Response from Altearah Bio
Hello, I'm sorry to read this. This is beyond our control. We will however pass it on to the carrier. Thank you for your loyalty. Have a nice day!
T
Thérèse O.
Rating: 4 out of 5
following a purchase from 06/06/2024
Good products
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marie laure F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Very good products that I've been using for over 12 years. However, I deplore the lack of special offers, the fact that customer loyalty ++ is not taken into account (I'm not taking into account the loyalty program, which is... Which it is, but not very interesting in fact.
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Response from Altearah Bio
Hello, thank you for your feedback! We're delighted to count you among our loyal customers! We understand your frustration with our promotions, but we do our utmost to make our products accessible to everyone by regularly proposing new offers. For example, in the first half of 2024, we offered 7 promotions on our site, ranging from -10% to -20%. We understand your desire for more promotions, but our products are made from quality raw materials and we don't want to depreciate their value through massive reductions. This would also not be in line with our more responsible and reasoned vision of consumption. As you rightly mentioned, we offer a loyalty program enabling you to benefit from -5% to -15% on your orders. We've made this sensible choice because it comes on top of our regular offers throughout the year, enabling our customers to order all year round at a preferential rate. If you have any questions, please don't hesitate to contact us by e-mail or telephone. We'd be delighted to hear from you. The Altearah team
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Céline R.
Rating: 4 out of 5
following a purchase from 17/05/2024
A very comprehensive site, but sometimes you have to look hard to find information on the emotions linked to colors.
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Claire P.
Rating: 3 out of 5
following a purchase from 18/04/2024
It's a shame not all fragrances come in 5ml.
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françoise R.
Rating: 4 out of 5
following a purchase from 18/04/2024
Parcel received on vend. 26/04 delivery: too much delay Otherwise not had the 10% discount 1st cde!!!
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Response from Altearah Bio
Hello, Can you give me the date of your order so that I can see why it took so long. Concerning the 10%, you should receive the promo code by e-mail. Please check your spam. I'll be in touch if you need me. Have a nice day The Altearah team
M
Myriam B.
Rating: 4 out of 5
following a purchase from 21/04/2024
some products are out of stock (creme visage) or no longer appear on the site (serum visage), what a shame!
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Response from Altearah Bio
Hello, We're sorry, but they're victims of their own success :-) But good news, they're available again. Have a nice day!
G
Gaëlle S.
Rating: 4 out of 5
following a purchase from 08/04/2024
Not immediately intuitive if you're not familiar with the products.
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Fabienne G.
Rating: 4 out of 5
following a purchase from 27/03/2024
Easy website navigation, quick ordering. Fast delivery.
Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
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Martine D.
Rating: 3 out of 5
following a purchase from 09/03/2024
I've just put in the middle because I find your shipping costs too expensive.
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Thérèse O.
Rating: 4 out of 5
following a purchase from 01/03/2024
Satisfied with order and fast delivery
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Marie-Claude P.
Rating: 3 out of 5
following a purchase from 11/02/2024
I'm not very happy with the scrub's small container for the price. Too bad
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odile G.
Rating: 4 out of 5
following a purchase from 06/02/2024
Difficulty finalizing order with computer. Bog? No problem with my laptop
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Thérèse F.
Rating: 3 out of 5
following a purchase from 02/01/2024
The site works, of course, but ordering is tedious and complicated, with images that keep moving and taking up the whole screen, which is not at all practical, and incessant advertising and presentations of your products, which disrupt the ordering process, as if the customer couldn't go to the menu himself to look at what you're offering. An aggressive and uncomfortable site.
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Response from Altearah Bio
Hello, we're sorry to hear from you. We redesigned our website several months ago, and our aim was above all to offer an interactive, intuitive and easy-to-navigate site. We're sorry you didn't get the experience you were hoping for. Please note that the image and video content is in no way advertising, but rather informative content about our products (their use, texture, etc.) to help our customers make the right choice. The experience is also different if you order on a computer or a cell phone, and depending on the type of browser used. Please don't hesitate to contact us by e-mail at [email protected] or by telephone on 04 66 04 07 07 if you'd like to discuss further or place a future order directly with our team. Sincerely yours, The Altearah team
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Patricia G.
Rating: 4 out of 5
following a purchase from 05/12/2023
Hi, I'm not very good with the internet but I managed to do it after 3 attempts. I couldn't see where to pay. Best regards.
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