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C
Rating: 5 out of 5
quality products
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Customer reviews of Altearah Bio
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 133 published reviews
Summary of reviews
The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Reviews 1, 2, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
Order sent quickly
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J
Rating: 5 out of 5
Good service, fast shipping.
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J
Rating: 1 out of 5
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
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Response from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
I
Rating: 5 out of 5
Serious site.
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S
Rating: 5 out of 5
Tb tb
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A
Rating: 5 out of 5
Natural products, very effective. I've known Altearah for a long time
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Q
Rating: 5 out of 5
Very easy to order.
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C
Rating: 5 out of 5
always there for quality and efficiency
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A
Rating: 5 out of 5
Very fast delivery, excellent products that I have known and used for years.
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I
Rating: 5 out of 5
Not a very clear site
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A
Rating: 5 out of 5
customer for over 20 years, very satisfied with the products
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C
Rating: 5 out of 5
exquisite scents
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M
Rating: 5 out of 5
very clear
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F
Rating: 5 out of 5
Nothing to say!
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M
Rating: 5 out of 5
Easy to use
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N
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast delivery, nothing to complain about
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C
Rating: 3 out of 5
It's a shame not all fragrances come in 5ml.
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S
Rating: 5 out of 5
Very clear, professional, responsive ++, efficient. Very good quality in every respect.
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C
Rating: 5 out of 5
Very fast in processing orders and important customer service also responds very quickly when we ask a question.
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L
Rating: 5 out of 5
Clear and functional
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C
Rating: 5 out of 5
Very complete site. It works well, fast display. It is a little difficult to find the page where the functions of the colors are explained.
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M
Rating: 3 out of 5
I've just put in the middle because I find your shipping costs too expensive.
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S
Rating: 5 out of 5
A few bugs when I order via my smartphone. Otherwise a pleasant site.
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C
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
Quality products that make a statement! Exceptionally fast order processing and always well-packaged parcels.
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A
Rating: 5 out of 5
Fast delivery and very satisfied with the product
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M
Rating: 3 out of 5
I'm not very happy with the scrub's small container for the price. Too bad
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V
Rating: 5 out of 5
Expected response in line with my expectations
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M
Rating: 5 out of 5
Shipping service that listens to customers and is extremely responsive to orders placed. I can only recommend Altearah Bio. The products have become like a second skin for me.
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S
Rating: 5 out of 5
A well-constructed site, intuitive and easy to find what you're looking for (when you know the products) and easy to explore for the curious Order arrived quickly (order placed on Saturday and received the following Wednesday)
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S
Rating: 5 out of 5
Pleasant site, ultra-fast delivery times. For the skincare fragrances: quality product that I discovered for the 1st time thanks to a gift from a kind person. A little disappointed for my 1st purchase: I had asked for a few discovery samples but only got 1...;/
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M
Rating: 5 out of 5
Everything is perfect This is the first time I have ordered online and it worked perfectly and easily Delivery is perfect and fast The altearahs products that I have known for 20 years and with which I work every day and that I recommend to my customers give me enormous pleasure and depth in the transmutation of traumatic memories of body and mind Gratitude to the whole team
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M
Rating: 5 out of 5
Small bug when validating the basket, but after an efficient call with a warm welcome, it was sorted out.
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S
Rating: 5 out of 5
Everything is perfect
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C
Rating: 5 out of 5
Super
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T
Rating: 3 out of 5
The site works, of course, but ordering is tedious and complicated, with images that keep moving and taking up the whole screen, which is not at all practical, and incessant advertising and presentations of your products, which disrupt the ordering process, as if the customer couldn't go to the menu himself to look at what you're offering. An aggressive and uncomfortable site.
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Response from Altearah Bio
Hello, we're sorry to hear from you. We redesigned our website several months ago, and our aim was above all to offer an interactive, intuitive and easy-to-navigate site. We're sorry you didn't get the experience you were hoping for. Please note that the image and video content is in no way advertising, but rather informative content about our products (their use, texture, etc.) to help our customers make the right choice. The experience is also different if you order on a computer or a cell phone, and depending on the type of browser used. Please don't hesitate to contact us by e-mail at [email protected] or by telephone on 04 66 04 07 07 if you'd like to discuss further or place a future order directly with our team. Sincerely yours, The Altearah team
S
Rating: 5 out of 5
this site is very pleasant to consult - well presented
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