The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Good evening, very disappointed with the customer service!! I made a complaint for samples, no response from you!! Very very disappointing
Translated reviews
Response from Altearah Bio
Hello madam,
I have received your messages but as written in my response on Monday, March 9 at 8:57 AM, I was on leave and no one could respond to you via the chatbot. However, for any urgent matters, you have the option to send an email or contact the headquarters directly, which will provide you with a response as soon as possible.
The samples are offered as follows: 1 for 1 product purchased, up to a limit of 3. I remain available if needed.
Have a nice day
L
LAURENT J.
Rating: 4 out of 5
following a purchase from 04/03/2026
I know the products, nothing to complain about.
Translated reviews
S
SANDRINE C.
Rating: 4 out of 5
following a purchase from 02/02/2026
A bit too expensive anyway
Translated reviews
M
marie laure F.
Rating: 4 out of 5
following a purchase from 09/11/2025
Excellent products that I have been using since the beginning, I just regret that there have been fewer promotions for, I would say, 2 years (while prices have increased significantly) the loyalty of a customer like me over such a long term is not taken into account, too bad..
Translated reviews
T
Thérèse O.
Rating: 4 out of 5
following a purchase from 18/09/2025
Well received what I had ordered
Translated reviews
F
francine S.
Rating: 4 out of 5
following a purchase from 23/07/2025
good reception, small catalog but it lacks precise explanations, following a face transplant (car accident) my surgeon introduced me to your product, congratulations on the results.
Translated reviews
S
SANDRINE C.
Rating: 4 out of 5
following a purchase from 16/06/2025
Good product, just disappointed that my 10% on my first order didn't work, even though the person told me they would apply it to my next order, I would have preferred to have a credit or a gift voucher.
Translated reviews
Response from Altearah Bio
Hello,
Thank you for your feedback.
As I explained to you, I do not have access to your account via the website and therefore, I cannot generate a credit or a gift voucher for you. However, your discount is noted on your account in my software. I remain available if needed as always. Have a nice day.
S
Sabrina M.
Rating: 1 out of 5
following a purchase from 21/05/2025
Products not packaged correctly resulted in: damaged box and damaged card due to transport. It’s sure to arrive, but at the price paid, I am disappointed...
Translated reviews
Response from Altearah Bio
Hello,
We apologize for this inconvenience. We have reported this to our logistics provider and the carrier.
Have a nice day
S
sandra M.
Rating: 4 out of 5
following a purchase from 08/04/2025
I did not receive the announced samples. Otherwise, very good for the rest
Translated reviews
K
Kristel D.
Rating: 1 out of 5
following a purchase from 18/03/2025
The delivery person delivered to the wrong house; if my neighbor hadn't brought it to me, I would have never received it. And instead of 3 samples, I only received one.
Translated reviews
Response from Altearah Bio
Hello, I am sorry for the issue encountered during delivery. This is beyond our control, but I will report it to the carrier. Regarding the samples, we offer one per ordered item, up to a limit of three. Have a great day.
S
sandrine B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I still haven't received my order and the carrier is unreachable.
Translated reviews
L
Laurence Z.
Rating: 4 out of 5
following a purchase from 02/01/2025
The number of samples, i.e. 3, is never respected!
Translated reviews
M
martine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Product met my expectations
Translated reviews
E
Eliane S.
Rating: 4 out of 5
following a purchase from 03/01/2025
I find the product interesting but expensive
Translated reviews
N
Ninon B.
Rating: 1 out of 5
following a purchase from 09/01/2025
I did not receive my parcel which arrived damaged. The parcel has left. I'm waiting for news
Translated reviews
Response from Altearah Bio
Hello,
I'm sorry about this problem. I'll get back to you as soon as possible to resolve it.
Thank you very much,
Have a nice day
K
KARINE R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The bath salts don't smell as good as they did a few years ago. Has the formula changed?
Translated reviews
Response from Altearah Bio
Hello,
Please make sure that we haven't changed anything in its composition.
We're sorry if this one doesn't suit you.
Have a nice day!
T
Thérèse F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Fast and perfect delivery. One comment: I think the box was too big for its contents.
Translated reviews
D
Delphine C.
Rating: 4 out of 5
following a purchase from 02/10/2024
Exceptional products!
Translated reviews
J
Justin D.
Rating: 1 out of 5
following a purchase from 17/07/2024
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
Translated reviews
Response from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
C
CORINNE P.
Rating: 4 out of 5
following a purchase from 21/07/2024
Large order for free delivery
Translated reviews
L
Laurence Z.
Rating: 4 out of 5
following a purchase from 30/06/2024
No problem on the site, but delivery problem like the 1st time where you have to reschedule!
Translated reviews
Response from Altearah Bio
Hello, I'm sorry to read this. This is beyond our control. We will however pass it on to the carrier. Thank you for your loyalty. Have a nice day!
T
Thérèse O.
Rating: 4 out of 5
following a purchase from 06/06/2024
Good products
Translated reviews
M
marie laure F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Very good products that I've been using for over 12 years. However, I deplore the lack of special offers, the fact that customer loyalty ++ is not taken into account (I'm not taking into account the loyalty program, which is... Which it is, but not very interesting in fact.
Translated reviews
Response from Altearah Bio
Hello, thank you for your feedback! We're delighted to count you among our loyal customers! We understand your frustration with our promotions, but we do our utmost to make our products accessible to everyone by regularly proposing new offers. For example, in the first half of 2024, we offered 7 promotions on our site, ranging from -10% to -20%. We understand your desire for more promotions, but our products are made from quality raw materials and we don't want to depreciate their value through massive reductions. This would also not be in line with our more responsible and reasoned vision of consumption. As you rightly mentioned, we offer a loyalty program enabling you to benefit from -5% to -15% on your orders. We've made this sensible choice because it comes on top of our regular offers throughout the year, enabling our customers to order all year round at a preferential rate. If you have any questions, please don't hesitate to contact us by e-mail or telephone. We'd be delighted to hear from you. The Altearah team
C
Céline R.
Rating: 4 out of 5
following a purchase from 17/05/2024
A very comprehensive site, but sometimes you have to look hard to find information on the emotions linked to colors.
Translated reviews
F
françoise R.
Rating: 4 out of 5
following a purchase from 18/04/2024
Parcel received on vend. 26/04 delivery: too much delay Otherwise not had the 10% discount 1st cde!!!
Translated reviews
Response from Altearah Bio
Hello, Can you give me the date of your order so that I can see why it took so long. Concerning the 10%, you should receive the promo code by e-mail. Please check your spam. I'll be in touch if you need me. Have a nice day The Altearah team
M
Myriam B.
Rating: 4 out of 5
following a purchase from 21/04/2024
some products are out of stock (creme visage) or no longer appear on the site (serum visage), what a shame!
Translated reviews
Response from Altearah Bio
Hello, We're sorry, but they're victims of their own success :-) But good news, they're available again. Have a nice day!
G
Gaëlle S.
Rating: 4 out of 5
following a purchase from 08/04/2024
Not immediately intuitive if you're not familiar with the products.
Translated reviews
F
Fabienne G.
Rating: 4 out of 5
following a purchase from 27/03/2024
Easy website navigation, quick ordering. Fast delivery.
Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
Translated reviews
T
Thérèse O.
Rating: 4 out of 5
following a purchase from 01/03/2024
Satisfied with order and fast delivery
Translated reviews
O
odile G.
Rating: 4 out of 5
following a purchase from 06/02/2024
Difficulty finalizing order with computer. Bog? No problem with my laptop
Translated reviews
P
Patricia G.
Rating: 4 out of 5
following a purchase from 05/12/2023
Hi, I'm not very good with the internet but I managed to do it after 3 attempts. I couldn't see where to pay. Best regards.
Translated reviews
V
Véronique B.
Rating: 4 out of 5
following a purchase from 14/11/2023
good, fast delivery
Translated reviews
I
ISABELLE G.
Rating: 4 out of 5
following a purchase from 03/10/2023
Easy site navigation
Translated reviews
P
Pascale F.
Rating: 4 out of 5
following a purchase from 30/08/2023
quality product made in France!
Translated reviews
C
Christine B.
Rating: 4 out of 5
following a purchase from 15/07/2023
satisfied
Translated reviews
S
Sylvie M.
Rating: 4 out of 5
following a purchase from 10/07/2023
I think your order is very good, but I'd like to be able to find the products in ascending order of price; the calculation of the order with a little reminder for a remainder to throw away to benefit from free shipping.
Translated reviews
C
Céline J.
Rating: 2 out of 5
following a purchase from 10/07/2023
I am very disappointed with what I received....the site is not very clear and so I received a much smaller product than I thought. On the other hand, the product smells as good as I wanted it to.
Translated reviews
F
FREDERIQUE J.
Rating: 4 out of 5
following a purchase from 09/07/2023
Don't change!
Translated reviews
F
FRÉDÉRIQUE H.
Rating: 4 out of 5
following a purchase from 25/06/2023
Satisfied with my order and the speed of delivery.
Translated reviews
C
christine B.
Rating: 4 out of 5
following a purchase from 22/06/2023
Nothing to report
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 