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C
Rating: 5 out of 5
Super fast, careful delivery. I love skincare perfumes, a real pleasure for my well-being.
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Customer reviews of Altearah Bio
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 133 published reviews
Summary of reviews
The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Reviews 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Fast delivery, carefully packaged products.
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C
Rating: 5 out of 5
quality products
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L
Rating: 5 out of 5
Order sent quickly
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J
Rating: 5 out of 5
Good service, fast shipping.
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I
Rating: 5 out of 5
Serious site.
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C
Rating: 4 out of 5
Large order for free delivery
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L
Rating: 4 out of 5
No problem on the site, but delivery problem like the 1st time where you have to reschedule!
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Response from Altearah Bio
Hello, I'm sorry to read this. This is beyond our control. We will however pass it on to the carrier. Thank you for your loyalty. Have a nice day!
S
Rating: 5 out of 5
Tb tb
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A
Rating: 5 out of 5
Natural products, very effective. I've known Altearah for a long time
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Q
Rating: 5 out of 5
Very easy to order.
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C
Rating: 5 out of 5
always there for quality and efficiency
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A
Rating: 5 out of 5
Very fast delivery, excellent products that I have known and used for years.
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I
Rating: 5 out of 5
Not a very clear site
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T
Rating: 4 out of 5
Good products
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A
Rating: 5 out of 5
customer for over 20 years, very satisfied with the products
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C
Rating: 5 out of 5
exquisite scents
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M
Rating: 4 out of 5
Very good products that I've been using for over 12 years. However, I deplore the lack of special offers, the fact that customer loyalty ++ is not taken into account (I'm not taking into account the loyalty program, which is... Which it is, but not very interesting in fact.
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Response from Altearah Bio
Hello, thank you for your feedback! We're delighted to count you among our loyal customers! We understand your frustration with our promotions, but we do our utmost to make our products accessible to everyone by regularly proposing new offers. For example, in the first half of 2024, we offered 7 promotions on our site, ranging from -10% to -20%. We understand your desire for more promotions, but our products are made from quality raw materials and we don't want to depreciate their value through massive reductions. This would also not be in line with our more responsible and reasoned vision of consumption. As you rightly mentioned, we offer a loyalty program enabling you to benefit from -5% to -15% on your orders. We've made this sensible choice because it comes on top of our regular offers throughout the year, enabling our customers to order all year round at a preferential rate. If you have any questions, please don't hesitate to contact us by e-mail or telephone. We'd be delighted to hear from you. The Altearah team
M
Rating: 5 out of 5
very clear
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F
Rating: 5 out of 5
Nothing to say!
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M
Rating: 5 out of 5
Easy to use
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C
Rating: 4 out of 5
A very comprehensive site, but sometimes you have to look hard to find information on the emotions linked to colors.
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N
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast delivery, nothing to complain about
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F
Rating: 4 out of 5
Parcel received on vend. 26/04 delivery: too much delay Otherwise not had the 10% discount 1st cde!!!
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Response from Altearah Bio
Hello, Can you give me the date of your order so that I can see why it took so long. Concerning the 10%, you should receive the promo code by e-mail. Please check your spam. I'll be in touch if you need me. Have a nice day The Altearah team
M
Rating: 4 out of 5
some products are out of stock (creme visage) or no longer appear on the site (serum visage), what a shame!
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Response from Altearah Bio
Hello, We're sorry, but they're victims of their own success :-) But good news, they're available again. Have a nice day!
G
Rating: 4 out of 5
Not immediately intuitive if you're not familiar with the products.
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S
Rating: 5 out of 5
Very clear, professional, responsive ++, efficient. Very good quality in every respect.
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C
Rating: 5 out of 5
Very fast in processing orders and important customer service also responds very quickly when we ask a question.
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F
Rating: 4 out of 5
Easy website navigation, quick ordering. Fast delivery.
Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
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Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
L
Rating: 5 out of 5
Clear and functional
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C
Rating: 5 out of 5
Very complete site. It works well, fast display. It is a little difficult to find the page where the functions of the colors are explained.
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S
Rating: 5 out of 5
A few bugs when I order via my smartphone. Otherwise a pleasant site.
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C
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Super
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T
Rating: 4 out of 5
Satisfied with order and fast delivery
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C
Rating: 5 out of 5
Quality products that make a statement! Exceptionally fast order processing and always well-packaged parcels.
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A
Rating: 5 out of 5
Fast delivery and very satisfied with the product
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V
Rating: 5 out of 5
Expected response in line with my expectations
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O
Rating: 4 out of 5
Difficulty finalizing order with computer. Bog? No problem with my laptop
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