English 
Français 
L
Rating: 4 out of 5
I know the products, nothing to complain about.
Translated reviews
Customer reviews of Altearah Bio
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 133 published reviews
Summary of reviews
The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
4 star reviews
Reset filtersS
Rating: 4 out of 5
A bit too expensive anyway
Translated reviews
M
Rating: 4 out of 5
Excellent products that I have been using since the beginning, I just regret that there have been fewer promotions for, I would say, 2 years (while prices have increased significantly) the loyalty of a customer like me over such a long term is not taken into account, too bad..
Translated reviews
T
Rating: 4 out of 5
Well received what I had ordered
Translated reviews
F
Rating: 4 out of 5
good reception, small catalog but it lacks precise explanations, following a face transplant (car accident) my surgeon introduced me to your product, congratulations on the results.
Translated reviews
S
Rating: 4 out of 5
Good product, just disappointed that my 10% on my first order didn't work, even though the person told me they would apply it to my next order, I would have preferred to have a credit or a gift voucher.
Translated reviews
Response from Altearah Bio
Hello,
Thank you for your feedback.
As I explained to you, I do not have access to your account via the website and therefore, I cannot generate a credit or a gift voucher for you. However, your discount is noted on your account in my software. I remain available if needed as always. Have a nice day.
Thank you for your feedback.
As I explained to you, I do not have access to your account via the website and therefore, I cannot generate a credit or a gift voucher for you. However, your discount is noted on your account in my software. I remain available if needed as always. Have a nice day.
S
Rating: 4 out of 5
I did not receive the announced samples. Otherwise, very good for the rest
Translated reviews
L
Rating: 4 out of 5
The number of samples, i.e. 3, is never respected!
Translated reviews
M
Rating: 4 out of 5
Product met my expectations
Translated reviews
E
Rating: 4 out of 5
I find the product interesting but expensive
Translated reviews
T
Rating: 4 out of 5
Fast and perfect delivery. One comment: I think the box was too big for its contents.
Translated reviews
D
Rating: 4 out of 5
Exceptional products!
Translated reviews
C
Rating: 4 out of 5
Large order for free delivery
Translated reviews
L
Rating: 4 out of 5
No problem on the site, but delivery problem like the 1st time where you have to reschedule!
Translated reviews
Response from Altearah Bio
Hello, I'm sorry to read this. This is beyond our control. We will however pass it on to the carrier. Thank you for your loyalty. Have a nice day!
T
Rating: 4 out of 5
Good products
Translated reviews
M
Rating: 4 out of 5
Very good products that I've been using for over 12 years. However, I deplore the lack of special offers, the fact that customer loyalty ++ is not taken into account (I'm not taking into account the loyalty program, which is... Which it is, but not very interesting in fact.
Translated reviews
Response from Altearah Bio
Hello, thank you for your feedback! We're delighted to count you among our loyal customers! We understand your frustration with our promotions, but we do our utmost to make our products accessible to everyone by regularly proposing new offers. For example, in the first half of 2024, we offered 7 promotions on our site, ranging from -10% to -20%. We understand your desire for more promotions, but our products are made from quality raw materials and we don't want to depreciate their value through massive reductions. This would also not be in line with our more responsible and reasoned vision of consumption. As you rightly mentioned, we offer a loyalty program enabling you to benefit from -5% to -15% on your orders. We've made this sensible choice because it comes on top of our regular offers throughout the year, enabling our customers to order all year round at a preferential rate. If you have any questions, please don't hesitate to contact us by e-mail or telephone. We'd be delighted to hear from you. The Altearah team
C
Rating: 4 out of 5
A very comprehensive site, but sometimes you have to look hard to find information on the emotions linked to colors.
Translated reviews
F
Rating: 4 out of 5
Parcel received on vend. 26/04 delivery: too much delay Otherwise not had the 10% discount 1st cde!!!
Translated reviews
Response from Altearah Bio
Hello, Can you give me the date of your order so that I can see why it took so long. Concerning the 10%, you should receive the promo code by e-mail. Please check your spam. I'll be in touch if you need me. Have a nice day The Altearah team
M
Rating: 4 out of 5
some products are out of stock (creme visage) or no longer appear on the site (serum visage), what a shame!
Translated reviews
Response from Altearah Bio
Hello, We're sorry, but they're victims of their own success :-) But good news, they're available again. Have a nice day!
G
Rating: 4 out of 5
Not immediately intuitive if you're not familiar with the products.
Translated reviews
F
Rating: 4 out of 5
Easy website navigation, quick ordering. Fast delivery.
Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
Translated reviews
Only downside when paying by credit card, internet cut at home just at that time, the payment was taken into account, but there were not the usual checks with the bank!
T
Rating: 4 out of 5
Satisfied with order and fast delivery
Translated reviews
O
Rating: 4 out of 5
Difficulty finalizing order with computer. Bog? No problem with my laptop
Translated reviews
P
Rating: 4 out of 5
Hi, I'm not very good with the internet but I managed to do it after 3 attempts. I couldn't see where to pay. Best regards.
Translated reviews
V
Rating: 4 out of 5
good, fast delivery
Translated reviews
I
Rating: 4 out of 5
Easy site navigation
Translated reviews
P
Rating: 4 out of 5
quality product made in France!
Translated reviews
C
Rating: 4 out of 5
satisfied
Translated reviews
S
Rating: 4 out of 5
I think your order is very good, but I'd like to be able to find the products in ascending order of price; the calculation of the order with a little reminder for a remainder to throw away to benefit from free shipping.
Translated reviews
F
Rating: 4 out of 5
Don't change!
Translated reviews
F
Rating: 4 out of 5
Satisfied with my order and the speed of delivery.
Translated reviews
C
Rating: 4 out of 5
Nothing to report
Translated reviews
C
Rating: 4 out of 5
satisfactory site
Translated reviews
A
Rating: 4 out of 5
Simple, easy ordering.
Fast delivery.
Translated reviews
Fast delivery.
A
Rating: 4 out of 5
Products and delivery ok
Translated reviews
A
Rating: 4 out of 5
Fun site
Translated reviews
A
Rating: 4 out of 5
Excellent products! the value for money is correct, it's the quantity-price ratio that seems high to me.
Translated reviews
A
Rating: 4 out of 5
I like the products and the site as a whole...I've never been able to get the sponsorship to work, though, which is a shame for the loyalty advantage we could have hoped for!
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Good. Just a little confused.
Translated reviews