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N
Rating: 4 out of 5
Very well. The only negative point is having two deliveries due to stock shortages on your end, but that won't stop me from working with you again.
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Customer reviews of AMMERLAAN IMPORT
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 276 published reviews
Summary of reviews
AMMERLAAN IMPORT is consistently praised for top-notch product quality and reliability, with many reviews highlighting fast delivery times, accurate orders, and well-packaged shipments that arrive promptly and in line with expectations. Customers repeatedly note the availability of spare parts, responsive and attentive service, and clear communication, contributing to a smooth, efficient purchasing experience. The store’s reliability is reinforced by multiple mentions of quick processing, timely deliveries (often J+1 or same day), and a supportive, proactive approach from the team. Overall, shoppers express high satisfaction with fast, dependable service, strong product quality, and helpful, ready-for-use support.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Satisfied
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Response from AMMERLAAN IMPORT
Hello Cedric,
We warmly thank you for your positive feedback. Your satisfaction is our greatest reward and we are delighted that you had a pleasant experience with us.
Best regards,
The shop team
We warmly thank you for your positive feedback. Your satisfaction is our greatest reward and we are delighted that you had a pleasant experience with us.
Best regards,
The shop team
E
Rating: 1 out of 5
I am not satisfied. I received 39 sleeves for 40 ordered.
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Response from AMMERLAAN IMPORT
Hello Eric,
Thank you for your feedback. We are sorry to hear that your order was not complete. Could you please contact us directly so that we can resolve this issue as soon as possible? Your satisfaction is our priority.
Best regards,
The AMMERLAAN IMPORT team
Thank you for your feedback. We are sorry to hear that your order was not complete. Could you please contact us directly so that we can resolve this issue as soon as possible? Your satisfaction is our priority.
Best regards,
The AMMERLAAN IMPORT team
S
Rating: 4 out of 5
good
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Response from AMMERLAAN IMPORT
Hello Sébastien,
Thank you for your positive feedback on our site "AMMERLAAN IMPORT". We are delighted that you had a good experience. Please feel free to share your suggestions to further improve our services.
Best regards,
The AMMERLAAN IMPORT team
Thank you for your positive feedback on our site "AMMERLAAN IMPORT". We are delighted that you had a good experience. Please feel free to share your suggestions to further improve our services.
Best regards,
The AMMERLAAN IMPORT team
F
Rating: 4 out of 5
An order validated with a bit of difficulty for the payment. Order received 2 days later. And competitive prices. Note that if you ask a question about a product reference, you get a very quick response. I highly recommend Ammerlaan.
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Response from AMMERLAAN IMPORT
Hello Françoise,
Thank you very much for your detailed feedback and your recommendation! We are delighted to hear that you found our prices competitive and that you received your order quickly.
We take note of your comments regarding the payment process and will work to improve it further. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Ammerlaan Import team
Thank you very much for your detailed feedback and your recommendation! We are delighted to hear that you found our prices competitive and that you received your order quickly.
We take note of your comments regarding the payment process and will work to improve it further. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Ammerlaan Import team
P
Rating: 4 out of 5
Less attractive price than before...
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Response from AMMERLAAN IMPORT
Hello Pierre,
Thank you for taking the time to share your feedback. We understand that prices can be an important factor for our customers. Please know that we are doing everything we can to offer quality products while remaining competitive. Your feedback is valuable and we are analyzing it to improve our offering. Don't hesitate to check our regular promotions.
Best regards,
The Ammerlaan Import team
Thank you for taking the time to share your feedback. We understand that prices can be an important factor for our customers. Please know that we are doing everything we can to offer quality products while remaining competitive. Your feedback is valuable and we are analyzing it to improve our offering. Don't hesitate to check our regular promotions.
Best regards,
The Ammerlaan Import team
H
Rating: 4 out of 5
Compliant products. Interesting prices compared to the dealer... One minor negative point: the products for which there is a restocking delay are only indicated at the end of the order.
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Response from AMMERLAAN IMPORT
Hello H l ne,
We sincerely thank you for your review and for the rating of 4/5 that you gave to AMMERLAAN IMPORT. We are delighted that our products suit you and that you find our prices interesting.
The "restocking time," "quantities in stock," and items that are "on order" are displayed on each product page, and in the order basket, you are therefore informed before you confirm the order, about the delivery times!
Best regards,
The AMMERLAAN IMPORT team
We sincerely thank you for your review and for the rating of 4/5 that you gave to AMMERLAAN IMPORT. We are delighted that our products suit you and that you find our prices interesting.
The "restocking time," "quantities in stock," and items that are "on order" are displayed on each product page, and in the order basket, you are therefore informed before you confirm the order, about the delivery times!
Best regards,
The AMMERLAAN IMPORT team
E
Rating: 4 out of 5
no problem as usual, advised to listen, I recommend
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Response from AMMERLAAN IMPORT
We sincerely thank you for your positive feedback, Mr. Eric. We are delighted to hear that you were satisfied with our service and that our team was able to meet your expectations. Your recommendation particularly touches us, and we continue to commit to providing you with a quality experience.
M
Rating: 3 out of 5
Products conform to the descriptions. The team is there for any information. The only flaw I can find is the delay sometimes depending on certain parts that are undoubtedly less in demand or less common. But I recommend without hesitation.
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Response from AMMERLAAN IMPORT
Dear Mickaël, we sincerely thank you for your feedback and are delighted to learn that our products and our team have met your expectations. We understand the concerns regarding delivery times; unfortunately, we cannot have everything in stock. Indeed, the more we sell an item, the more we stock it. The management of our prices relies on grouped supplier deliveries, but that extends the delays.
Your recommendation means a lot to us, and we hope to see you again soon on our site.
Your recommendation means a lot to us, and we hope to see you again soon on our site.
J
Rating: 4 out of 5
Good value for money
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Response from AMMERLAAN IMPORT
Hello Julien,
We warmly thank you for your positive feedback regarding our site "AMMERLAAN IMPORT". We are delighted that you found a good quality-price ratio. Your satisfaction is our priority, and we hope to see you again very soon for your future purchases. Do not hesitate to contact us if you need assistance.
Best regards,
The AMMERLAAN IMPORT team.
We warmly thank you for your positive feedback regarding our site "AMMERLAAN IMPORT". We are delighted that you found a good quality-price ratio. Your satisfaction is our priority, and we hope to see you again very soon for your future purchases. Do not hesitate to contact us if you need assistance.
Best regards,
The AMMERLAAN IMPORT team.
J
Rating: 3 out of 5
This is not the same diameter, as it is an old Manus vacuum pump.
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Response from AMMERLAAN IMPORT
Hello Jean-Pierre,
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.
M
Rating: 1 out of 5
Delivery time of more than 3 weeks
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Response from AMMERLAAN IMPORT
Hello Mathieu,
The indicated delay for the filters you ordered is as follows:
4) Item on order, shipping time 3 to 5 weeks (depending on supplier stock)
so we are on the minimal delay, where is the problem?
You should be satisfied with the fast delivery!
Customer service.
The indicated delay for the filters you ordered is as follows:
4) Item on order, shipping time 3 to 5 weeks (depending on supplier stock)
so we are on the minimal delay, where is the problem?
You should be satisfied with the fast delivery!
Customer service.
J
Rating: 3 out of 5
A little slow to arrive because the part was on back order.
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P
Rating: 4 out of 5
Package received well but you were better positioned in pricing before...
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Response from AMMERLAAN IMPORT
Hello Pascal, we thank you for your feedback and are happy to hear that your package has arrived safely. We take note of your comments regarding our prices and will work on improving our offers. Your satisfaction is important to us and we hope to see you again soon at AMMERLAAN IMPORT.
P
Rating: 4 out of 5
Very good service... Nothing to report.
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Response from AMMERLAAN IMPORT
Hello Pascal,
C
Rating: 4 out of 5
delivery always on time service always easy except the website is not very easy to follow
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V
Rating: 4 out of 5
Order placed on Monday with payment by cheque parcel received on the following Thursday morning one small drawback the box of the parcel was damaged
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T
Rating: 4 out of 5
Very good delivery time, everything was perfect!
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F
Rating: 4 out of 5
Good value for money
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G
Rating: 4 out of 5
Satisfied with my order
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C
Rating: 4 out of 5
Very good
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X
Rating: 4 out of 5
RAS - Fast delivery
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B
Rating: 4 out of 5
Fast delivery, very good products but the website is buggy. I had to restart my order 3 times because the site crashed during payment. It's a shame
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M
Rating: 1 out of 5
Everything went well except that a part was missing from my order and I got a refusal when I pointed it out.
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Response from AMMERLAAN IMPORT
Hello Mr Josserand,
Now that you have received the missing part, please adapt the note :)
Sincerely
Customer service.
Now that you have received the missing part, please adapt the note :)
Sincerely
Customer service.
O
Rating: 4 out of 5
Perfect for me. Fast and efficient.
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S
Rating: 3 out of 5
I easily found the membranes I needed, however they are much less resistant than the old model....and it's the brand, not the adaptable. I haven't received a reply to my e-mail.
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Response from AMMERLAAN IMPORT
Hello Mrs Perez
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service
R
Rating: 4 out of 5
👍👍
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K
Rating: 1 out of 5
Very responsive
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Response from AMMERLAAN IMPORT
Hello,
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.
R
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Good experience
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Response from AMMERLAAN IMPORT
Thank you for your contribution :)
J
Rating: 4 out of 5
fast delivery
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Response from AMMERLAAN IMPORT
Thank you for your contribution :)
C
Rating: 1 out of 5
Following the reception of my order which does not correspond to what I wished, I first received a total credit of 19.01, then in another email, I am asked to return the order at my expense and a compensation of 5.99. I am used to ordering online on other sites, this is the first time this has happened. I will never order from AMMERLAAN again.
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Response from AMMERLAAN IMPORT
Dear Mme JACQUIN Indeed, the first credit note sent was a handling error on my part. However, you didn't quite understand that the 5.99 is the amount that will be reimbursed to you when you return your items. The maximum 20% return charge is applied depending on the resale status of the items. This is clearly indicated in the C.G.V. You have ordered 2 "Point de rupture for Litzclips Safety Link (12x)" for a total amount of 6.24 HT You have not read the Description of the product you have ordered (this is not an error on our part) and then you want me to reimburse you for the items, shipping costs and return shipping costs, sorry but I do not accept to pay 20 shipping costs, packaging costs and time spent, for an error for which we are not responsible. Yours sincerely
J
Rating: 4 out of 5
Material received, but extremely long.
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Response from AMMERLAAN IMPORT
Thank you for your contribution :) It's not because of us, it's the Swiss customs who took a very long time!
A
Rating: 3 out of 5
Surprised about the short milk tube, when I placed my order I thought they came in packs of 4. Very good sleeve.
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Response from AMMERLAAN IMPORT
Hello Mr Corbel, Very surprised by your note, it is clearly indicated (1x) in the article "Tuyau flex vms...", on the other hand for the sleeves which you ordered (4x) they are well by batch of 4! Link to the article: https://www.ammerlaan.fr/fr/pieces-robot-vms-delaval/1446-tuyau-flex-vms-d-origine-delaval-ref-907449-03-1x-90744903.html The list of your articles: TEDEL92725901OR - Manchon Delaval 927259-01 - 20M VMS D'origine (4x) TEDEL90744903OR - Tuyau Flex VMS D'origine Delaval Ref 907449-03 (1x) Unless you can tell me how you were led to believe otherwise? Sincerely Customer service.
B
Rating: 4 out of 5
competitive speed
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Response from AMMERLAAN IMPORT
Thank you for your contribution
C
Rating: 4 out of 5
Quick response to any questions. Careful shipment as ordered.
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Response from AMMERLAAN IMPORT
Thank you for your contribution :)
F
Rating: 4 out of 5
Very good product, fast shipping. 4 stars just because of the high shipping costs.
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Response from AMMERLAAN IMPORT
Thank you for your contribution :) Indeed for 40 of order and 10 of expenses of packing and port and preparation of order, frankly to the day of today we cannot make less Basically on your order it remains us approximately 5 of gross margin... Thank you for your understanding.
R
Rating: 4 out of 5
Listening to our requests and, above all, finding the product we were looking for.
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Response from AMMERLAAN IMPORT
Thank you for your contribution
F
Rating: 4 out of 5
Fast, competitive rates
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Response from AMMERLAAN IMPORT
Thank you for your contribution :)
E
Rating: 4 out of 5
Good products Fast delivery but not to the chosen relay point!
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Response from AMMERLAAN IMPORT
Thank you for your contribution :) I'm sorry to inform you that it seems you've chosen the Intermarché as your Relais colis, I have no possibility of changing or making a mistake. In fact, the only time I can see the parcel relay chosen by the customer is in the Chronopost tracking link: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT546951584FR&langue=fr