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B
Rating: 1 out of 5
Scandalous product not even received and they don't let you know anything, that's not how you treat customers
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
You sent my package with the carrier GLS, I have been waiting for my plant package since 7/05, it still hasn't arrived on 11/05, it has even been postponed to the next day, you should check your carrier, they do not provide enough information, and the package arrives very late. My plants will surely be damaged by the days spent in this package...
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H
Rating: 3 out of 5
Very good site !! But delivery very long.. announced in two days !! A week later
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A
Rating: 2 out of 5
I am disappointed with the received shipment. The photo presented for the sale of the product does not have the same size and volume as in this product photo!
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M
Rating: 3 out of 5
Mixed review, overall good package, but boxes damaged and some plants arrived looking cooked (dark green, slimy) at the tips. I am waiting for customer service's response, we will see.
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Response from AquaBota
Hello,
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
E
Rating: 1 out of 5
Dry plant arrival
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D
Rating: 3 out of 5
Well delivered to my home but it took time. The quality is there
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D
Rating: 3 out of 5
Ok, but smaller plant than I expected
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E
Rating: 2 out of 5
Not conforming to the photo at all Very damaged
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Response from AquaBota
Hello,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
G
Rating: 3 out of 5
Received 6 days after the order and a potted plant with an open bag! But order intact
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A
Rating: 2 out of 5
Where plants that I was not satisfied with, I buy those that had no roots, 6 plants regularly plant with you. Best regards, Ann De Voeght
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S
Rating: 1 out of 5
Satisfying
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L
Rating: 1 out of 5
Too long, plants arrived after 10 days, unfortunately some did not survive.
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T
Rating: 3 out of 5
I did not receive the €5 welcome bonus that remained on the old order that disappeared from my cart
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Response from AquaBota
Hello,
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
S
Rating: 1 out of 5
The plants arrived dead
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L
Rating: 3 out of 5
Three stars for the courier, the plant arrived late and a bit suffering, I hope it recovers. Regarding the availability of Aquabota, nothing to say, courteous and helpful. They should do something about the shipping; an aquarium plant, even if well packed, arriving late is still a problem.
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D
Rating: 3 out of 5
Not received what I ordered now I can manage to return everything
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Response from AquaBota
Hello,
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
J
Rating: 2 out of 5
Low quality potted plants for the most part except for the microsorum and the cryptocorynes. For these, the labels are missing to distinguish them. I did not receive the correct anubias, I had requested a mini coin not a normal one. Also, two in vitro plants of poor quality. In short, 50% of the order is satisfactory.
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P
Rating: 2 out of 5
I received an unrequested arka 1900 C2 cartridge and a missing fine filter PP arka 1900 cartridge, so I am disappointed.
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P
Rating: 1 out of 5
Very poor communication!
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Response from AquaBota
Good day,
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
A
Rating: 2 out of 5
When it comes to buying plants, it's better to see what you're buying, otherwise, expect unpleasant surprises. I remain disappointed by this mishap which, in my opinion, is unjustified regarding a particular product. Otherwise, it's fine, but it's better to only take In-vitro to be relatively sure of the reliability and quality of the product.
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S
Rating: 3 out of 5
Due to a long delivery delay from CHRONOPOST, the vallisneria arrived damaged. I was at home and the delivery person left a delivery notice without even calling me on the phone, and they were dropped off at a pickup point to be collected 24 hours later. The anubias fared better during transport and are beautiful. As a result, I lost half of my plant order. Otherwise, the packaging was perfect but the delivery times were too long. I am quite disappointed...
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Response from AquaBota
Hello,
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
C
Rating: 1 out of 5
Not received the products
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Response from AquaBota
Hello,
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
M
Rating: 3 out of 5
Arrived in bad condition, half rotten and a lot of dry floating!! Yet it arrived in 2 days!
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D
Rating: 1 out of 5
You are misled by incorrect photos on their webshop (smaller packages than indicated). In response to my email, they claimed they were not at fault, but afterwards they quickly adjusted the photo, which in my eyes was an admission of their mistake.
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S
Rating: 1 out of 5
Certain plant not very beautiful (foliage sign of deficiencies)
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