Customer reviews of AquaBota

Hello,

Thank you for your message.

After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.

In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.

We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.

As a reminder, the procedure in case of damaged plants is available:

in the package,

in the delivery confirmation email,

and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq

"Please send us the following items within 24 hours of receipt to the address [email protected]:

A photo of the sealed bag

A photo of the opened bag"


Best regards,
The Aquabota team

Hello,

Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.

Best regards,

Kevin

Hello,
Thank you for your feedback.

We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.

For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.

Best regards,
The Aquabota team

Dear customer,

Thank you for your message.

We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.

We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.

Our apologies for the inconvenience and thank you once again for your understanding.

Best regards,
The Aquabota team

Hello,

After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.

Hello,

We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.

Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.

You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison

As well as on the 400 descriptions of the product sheets.

Shipping of packages containing plants to France: on Monday.

Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.

For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.

Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.

We remain at your disposal for any further questions.

Best regards,
Kévin