Customer reviews of AquaBota

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 561 published reviews
5 506 90% 4 29 5% 3 10 2% 2 6 1% 1 10 2%

Summary of reviews

AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.

Reviews 1, 2, 3 and 4 stars

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L
Lamine D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Order of equipment and food only. The order took a little time to leave but everything is in order :-)
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Response from AquaBota
Hello,

Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.

Best regards,

Kevin
B
benjamin D.
Rating: 4 out of 5
following a purchase from 03/07/2025
Shipping and delivery times too long
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Response from AquaBota
Hello,
Thank you for your feedback.

We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.

For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.

Best regards,
The Aquabota team
B
B. S.
Rating: 4 out of 5
following a purchase from 26/06/2025
Unfortunately, a disappeared order has been neatly refunded.
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Response from AquaBota
Dear customer,

Thank you for your message.

We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.

We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.

Our apologies for the inconvenience and thank you once again for your understanding.

Best regards,
The Aquabota team
C
Christophe V.
Rating: 1 out of 5
following a purchase from 06/07/2025
Not received the products
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Response from AquaBota
Hello,

After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
J
Jean Marie G.
Rating: 4 out of 5
following a purchase from 10/06/2025
Ok
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marie claire V.
Rating: 4 out of 5
following a purchase from 30/05/2025
the shipping time is respected, and well packaged
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Laurent N.
Rating: 4 out of 5
following a purchase from 20/05/2025
Plant received correctly and of good quality, however there was a big delay in shipping (not GLS's fault).
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Response from AquaBota
Hello,

We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.

Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.

You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison

As well as on the 400 descriptions of the product sheets.

Shipping of packages containing plants to France: on Monday.

Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.

For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.

Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.

We remain at your disposal for any further questions.

Best regards,
Kévin
Ž
Žans J.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good afternoon! Thank you for receiving your order. The plants arrived in good condition, but the Bocopa arrived in bad condition. Had to dispose of it.
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M
michael W.
Rating: 4 out of 5
following a purchase from 23/03/2025
Well received and very friendly person but a small hiccup, the filter doors are unfortunately bent
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Didier H.
Rating: 4 out of 5
following a purchase from 14/03/2025
…
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Teddy M.
Rating: 4 out of 5
following a purchase from 12/03/2025
Good product, only downside, order received late
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Michel A.
Rating: 3 out of 5
following a purchase from 13/03/2025
Arrived in bad condition, half rotten and a lot of dry floating!! Yet it arrived in 2 days!
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D
Dirk S.
Rating: 1 out of 5
following a purchase from 07/03/2025
You are misled by incorrect photos on their webshop (smaller packages than indicated). In response to my email, they claimed they were not at fault, but afterwards they quickly adjusted the photo, which in my eyes was an admission of their mistake.
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N
Nordine A.
Rating: 4 out of 5
following a purchase from 02/03/2025
Fast delivery. Healthy potted plants. In vitro plant a little damaged. Only one delivery service (GLS) available which is a bit expensive for 3 plants to be delivered.
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S
Sébastien H.
Rating: 1 out of 5
following a purchase from 28/02/2025
Certain plant not very beautiful (foliage sign of deficiencies)
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