Customer reviews of AquaBota

Good day,

You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...

Hello,

Thank you for your message.

After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.

In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.

We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.

As a reminder, the procedure in case of damaged plants is available:

in the package,

in the delivery confirmation email,

and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq

"Please send us the following items within 24 hours of receipt to the address [email protected]:

A photo of the sealed bag

A photo of the opened bag"


Best regards,
The Aquabota team

Dear Catherine,

We sincerely thank you for your review and for the rating of 5/5. We are delighted to hear that your experience with AquaBota was perfect.

Best regards,
The AquaBota team

Hello Manon,

Thank you for your feedback and we are delighted to hear that you were satisfied with the speed of shipping as well as the quality of our service.

Dear Cedric,

We warmly thank you for your feedback and are delighted to learn that your order arrived in perfect condition despite the transport challenges. Your compliments regarding our packaging, the quality of our products, and the order tracking motivate us to continue providing the best possible service. We look forward to seeing you again soon on AquaBota!

Best regards,
The AquaBota team

Hello Patrick,

Thank you very much for your review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience with AquaBota, as well as the quality of our products and our service. Your satisfaction is our priority, and we hope to see you again soon on our site!

Best regards,
The AquaBota team

Hello,

The season of Nymphoides aquatica is unfortunately coming to an end this year, due to particularly atypical weather.

When you buy bulb plants, it is important to keep in mind that the weather and seasonality strongly influence their development. Thus, from one year to the next, it is possible to obtain a well-formed bulb with abundant foliage, or on the contrary, a less developed bulb due to climatic conditions.

Hello,

After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.