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B
Rating: 5 out of 5
10 out of 10
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
Reviews 1, 2, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Fast delivery and well packaged. I recommend.
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L
Rating: 5 out of 5
Impeccable as usual
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J
Rating: 5 out of 5
Plants received in great shape!!
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A
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Very good products, well packaged, nothing to report, fish and corals are delighted!
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L
Rating: 4 out of 5
Order of equipment and food only. The order took a little time to leave but everything is in order :-)
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Response from AquaBota
Hello,
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
C
Rating: 5 out of 5
Everything was perfect!
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Response from AquaBota
Dear Catherine,
We sincerely thank you for your review and for the rating of 5/5. We are delighted to hear that your experience with AquaBota was perfect.
Best regards,
The AquaBota team
We sincerely thank you for your review and for the rating of 5/5. We are delighted to hear that your experience with AquaBota was perfect.
Best regards,
The AquaBota team
E
Rating: 5 out of 5
Super fast shipping!!
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M
Rating: 5 out of 5
Products sent quickly with careful packaging. The staff is very responsive to requests.
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Response from AquaBota
Hello Manon,
Thank you for your feedback and we are delighted to hear that you were satisfied with the speed of shipping as well as the quality of our service.
Thank you for your feedback and we are delighted to hear that you were satisfied with the speed of shipping as well as the quality of our service.
C
Rating: 5 out of 5
Perfect packaging of the plants, nothing moved during 7 days of transport (the fault of GLS who got lost) good quantity and good tracking of my order until receipt, thank you to your team, I recommend you with pleasure, see you next time!
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Response from AquaBota
Dear Cedric,
We warmly thank you for your feedback and are delighted to learn that your order arrived in perfect condition despite the transport challenges. Your compliments regarding our packaging, the quality of our products, and the order tracking motivate us to continue providing the best possible service. We look forward to seeing you again soon on AquaBota!
Best regards,
The AquaBota team
We warmly thank you for your feedback and are delighted to learn that your order arrived in perfect condition despite the transport challenges. Your compliments regarding our packaging, the quality of our products, and the order tracking motivate us to continue providing the best possible service. We look forward to seeing you again soon on AquaBota!
Best regards,
The AquaBota team
P
Rating: 5 out of 5
Very good transaction; perfect packaging, beautiful composition of aquarium plants for goldfish, fast delivery.
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Response from AquaBota
Hello Patrick,
Thank you very much for your review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience with AquaBota, as well as the quality of our products and our service. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The AquaBota team
Thank you very much for your review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience with AquaBota, as well as the quality of our products and our service. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The AquaBota team
B
Rating: 4 out of 5
Shipping and delivery times too long
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Response from AquaBota
Hello,
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
B
Rating: 4 out of 5
Unfortunately, a disappeared order has been neatly refunded.
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Response from AquaBota
Dear customer,
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
M
Rating: 5 out of 5
Very satisfied with my order, contact with the seller was great! Fast delivery and my plants are very beautiful. I recommend it with my eyes closed. Thank you again!!
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A
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Very quickly delivered very pretty plants I recommend this site
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T
Rating: 5 out of 5
Quick delivery. ++++++++++++++++
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J
Rating: 5 out of 5
Correct price and fast delivery. Thank you :)
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J
Rating: 5 out of 5
Very satisfied with the order received, very beautiful plants, top-notch packaging. The only small downside, if we can really call it a downside, is that I was expecting to receive a larger plant based on the photo. I was expecting to receive a leafy Nymphoides aquatica, but I only received the bulb, which almost ended up in the trash because it was placed in two small bags. I thought they were two empty bags mistakenly put inside. Luckily, my curiosity pushed me to open them, and I found the miniature bulb inside.
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Response from AquaBota
Hello,
The season of Nymphoides aquatica is unfortunately coming to an end this year, due to particularly atypical weather.
When you buy bulb plants, it is important to keep in mind that the weather and seasonality strongly influence their development. Thus, from one year to the next, it is possible to obtain a well-formed bulb with abundant foliage, or on the contrary, a less developed bulb due to climatic conditions.
The season of Nymphoides aquatica is unfortunately coming to an end this year, due to particularly atypical weather.
When you buy bulb plants, it is important to keep in mind that the weather and seasonality strongly influence their development. Thus, from one year to the next, it is possible to obtain a well-formed bulb with abundant foliage, or on the contrary, a less developed bulb due to climatic conditions.
L
Rating: 5 out of 5
Very well
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C
Rating: 1 out of 5
Not received the products
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Response from AquaBota
Hello,
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
P
Rating: 5 out of 5
Very happy and excellent phone contact, only good advice.
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A
Rating: 5 out of 5
Top, as always
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D
Rating: 5 out of 5
Quick.
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E
Rating: 5 out of 5
Perfect reception. The products are of good quality. The ordered plants will be sent later because wisely, they were not part of this reception due to the heatwave. Very good and quick communication by email as well... Thank you
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J
Rating: 5 out of 5
Really nice, patient, great advice, in short, my visit was great.
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B
Rating: 5 out of 5
Everything was well packaged and delivered quickly.
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S
Rating: 5 out of 5
Perfect. Serious company, careful package delivered in 2 days. Very nice and professional staff
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C
Rating: 5 out of 5
I recommend this company with my eyes closed. Kindness and professionalism
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C
Rating: 5 out of 5
All the products from my order arrived well and in good condition, no problem.
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C
Rating: 5 out of 5
Very serious and very responsive company. Perfect.
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B
Rating: 5 out of 5
Always satisfied with Aqua Bota, the plants are always of good quality at a very affordable price, thank you again.
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J
Rating: 4 out of 5
Ok
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J
Rating: 5 out of 5
Very good contact by phone, top as usual, thanks again!
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N
Rating: 5 out of 5
Very beautiful plants, very friendly seller who did what was necessary because the carrier messed up. Very good communication
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D
Rating: 5 out of 5
I am very happy thank you
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C
Rating: 5 out of 5
SATISFIED WITH CORRECT AND QUICK DELIVERY
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B
Rating: 5 out of 5
Excellent advice, beautiful plants, a mistake (on my part) with an order, a phone call and the problem is solved. I highly recommend
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J
Rating: 5 out of 5
★★★★★ thank you
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