English 
J
Rating: 4 out of 5
Product conforms but delay for delivery
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
Reviews 1, 2 and 4 stars
Reset filtersB
Rating: 1 out of 5
Scandalous product not even received and they don't let you know anything, that's not how you treat customers
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R
Rating: 4 out of 5
Very satisfied with my order on Aquabota. Everything arrived in very good condition and the plants are true to the photos on the site. Impeccable service, thank you!
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A
Rating: 1 out of 5
You sent my package with the carrier GLS, I have been waiting for my plant package since 7/05, it still hasn't arrived on 11/05, it has even been postponed to the next day, you should check your carrier, they do not provide enough information, and the package arrives very late. My plants will surely be damaged by the days spent in this package...
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R
Rating: 4 out of 5
Great experience
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Y
Rating: 4 out of 5
One of the 2 bottles has a crushed thread!! The packaging was not very protective
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A
Rating: 4 out of 5
Fast delivery; Well-packaged plants. No exceptions. Only downside: identification is a bit impractical. It requires cutting the sticker on the cellophane and inserting it between the rock wool and the pot. I picked up the package in the afternoon. By the time I got home, it was too late for planting, so I unpacked them and put them in an aquarium waiting for planting. So I had to identify them not being a pro in aquatic flora.
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A
Rating: 4 out of 5
A damaged item and an item delivered instead of another. Delivery confirmation with complaint procedures sent at 10:30 PM (package picked up at 3 PM), too late for the photo of the closed bag, I will know for next time. Quite nice plants, sometimes a bit small, beautiful colors.
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P
Rating: 4 out of 5
Quality plants, properly packaged and fast delivery
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A
Rating: 2 out of 5
I am disappointed with the received shipment. The photo presented for the sale of the product does not have the same size and volume as in this product photo!
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E
Rating: 1 out of 5
Dry plant arrival
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E
Rating: 2 out of 5
Not conforming to the photo at all Very damaged
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Response from AquaBota
Hello,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
M
Rating: 4 out of 5
Great, the plants were in super good condition.
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A
Rating: 2 out of 5
Where plants that I was not satisfied with, I buy those that had no roots, 6 plants regularly plant with you. Best regards, Ann De Voeght
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S
Rating: 1 out of 5
Satisfying
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L
Rating: 1 out of 5
Too long, plants arrived after 10 days, unfortunately some did not survive.
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S
Rating: 4 out of 5
Well-packaged order received in 3 days, I will order again.
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M
Rating: 4 out of 5
Plants are perfect. But the delivery leaves something to be desired
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B
Rating: 4 out of 5
I find the hygrophila lancea chai cuttings too small and short. Difficult to process in soil. Echinodorus was fine to plant. Shipping was nice and fast. And well packaged.
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D
Rating: 4 out of 5
Clear site just find that sending takes a bit too long
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S
Rating: 1 out of 5
The plants arrived dead
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T
Rating: 4 out of 5
Speed of sending the order, the stones correspond!
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V
Rating: 4 out of 5
Very satisfied with the ordered items and their packaging. Too bad GLS has once again played with my nerves for the delivery.
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Response from AquaBota
Thank you very much for your feedback. We are delighted that you like the items and their packaging! For your next orders, you also have the option to choose DPD as the carrier.
A
Rating: 4 out of 5
Top
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J
Rating: 2 out of 5
Low quality potted plants for the most part except for the microsorum and the cryptocorynes. For these, the labels are missing to distinguish them. I did not receive the correct anubias, I had requested a mini coin not a normal one. Also, two in vitro plants of poor quality. In short, 50% of the order is satisfactory.
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P
Rating: 2 out of 5
I received an unrequested arka 1900 C2 cartridge and a missing fine filter PP arka 1900 cartridge, so I am disappointed.
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T
Rating: 4 out of 5
Super good, too bad it doesn't have the plant descriptions in Lot otherwise clean
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P
Rating: 1 out of 5
Very poor communication!
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Response from AquaBota
Good day,
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
B
Rating: 4 out of 5
Fast delivery
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Y
Rating: 4 out of 5
Always satisfied.
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A
Rating: 2 out of 5
When it comes to buying plants, it's better to see what you're buying, otherwise, expect unpleasant surprises. I remain disappointed by this mishap which, in my opinion, is unjustified regarding a particular product. Otherwise, it's fine, but it's better to only take In-vitro to be relatively sure of the reliability and quality of the product.
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L
Rating: 4 out of 5
Order of equipment and food only. The order took a little time to leave but everything is in order :-)
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Response from AquaBota
Hello,
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
B
Rating: 4 out of 5
Shipping and delivery times too long
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Response from AquaBota
Hello,
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
B
Rating: 4 out of 5
Unfortunately, a disappeared order has been neatly refunded.
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Response from AquaBota
Dear customer,
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
C
Rating: 1 out of 5
Not received the products
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Response from AquaBota
Hello,
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
J
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
the shipping time is respected, and well packaged
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L
Rating: 4 out of 5
Plant received correctly and of good quality, however there was a big delay in shipping (not GLS's fault).
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Response from AquaBota
Hello,
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
Ž
Rating: 4 out of 5
Good afternoon! Thank you for receiving your order. The plants arrived in good condition, but the Bocopa arrived in bad condition. Had to dispose of it.
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M
Rating: 4 out of 5
Well received and very friendly person but a small hiccup, the filter doors are unfortunately bent
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