English 
J
Rating: 4 out of 5
Product conforms but delay for delivery
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
Reviews 2, 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Very satisfied with my order on Aquabota. Everything arrived in very good condition and the plants are true to the photos on the site. Impeccable service, thank you!
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R
Rating: 4 out of 5
Great experience
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Y
Rating: 4 out of 5
One of the 2 bottles has a crushed thread!! The packaging was not very protective
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A
Rating: 4 out of 5
Fast delivery; Well-packaged plants. No exceptions. Only downside: identification is a bit impractical. It requires cutting the sticker on the cellophane and inserting it between the rock wool and the pot. I picked up the package in the afternoon. By the time I got home, it was too late for planting, so I unpacked them and put them in an aquarium waiting for planting. So I had to identify them not being a pro in aquatic flora.
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A
Rating: 4 out of 5
A damaged item and an item delivered instead of another. Delivery confirmation with complaint procedures sent at 10:30 PM (package picked up at 3 PM), too late for the photo of the closed bag, I will know for next time. Quite nice plants, sometimes a bit small, beautiful colors.
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P
Rating: 4 out of 5
Quality plants, properly packaged and fast delivery
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H
Rating: 3 out of 5
Very good site !! But delivery very long.. announced in two days !! A week later
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A
Rating: 2 out of 5
I am disappointed with the received shipment. The photo presented for the sale of the product does not have the same size and volume as in this product photo!
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M
Rating: 3 out of 5
Mixed review, overall good package, but boxes damaged and some plants arrived looking cooked (dark green, slimy) at the tips. I am waiting for customer service's response, we will see.
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Response from AquaBota
Hello,
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
D
Rating: 3 out of 5
Well delivered to my home but it took time. The quality is there
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D
Rating: 3 out of 5
Ok, but smaller plant than I expected
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E
Rating: 2 out of 5
Not conforming to the photo at all Very damaged
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Response from AquaBota
Hello,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
G
Rating: 3 out of 5
Received 6 days after the order and a potted plant with an open bag! But order intact
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M
Rating: 4 out of 5
Great, the plants were in super good condition.
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A
Rating: 2 out of 5
Where plants that I was not satisfied with, I buy those that had no roots, 6 plants regularly plant with you. Best regards, Ann De Voeght
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S
Rating: 4 out of 5
Well-packaged order received in 3 days, I will order again.
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M
Rating: 4 out of 5
Plants are perfect. But the delivery leaves something to be desired
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T
Rating: 3 out of 5
I did not receive the €5 welcome bonus that remained on the old order that disappeared from my cart
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Response from AquaBota
Hello,
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
B
Rating: 4 out of 5
I find the hygrophila lancea chai cuttings too small and short. Difficult to process in soil. Echinodorus was fine to plant. Shipping was nice and fast. And well packaged.
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D
Rating: 4 out of 5
Clear site just find that sending takes a bit too long
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T
Rating: 4 out of 5
Speed of sending the order, the stones correspond!
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V
Rating: 4 out of 5
Very satisfied with the ordered items and their packaging. Too bad GLS has once again played with my nerves for the delivery.
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Response from AquaBota
Thank you very much for your feedback. We are delighted that you like the items and their packaging! For your next orders, you also have the option to choose DPD as the carrier.
L
Rating: 3 out of 5
Three stars for the courier, the plant arrived late and a bit suffering, I hope it recovers. Regarding the availability of Aquabota, nothing to say, courteous and helpful. They should do something about the shipping; an aquarium plant, even if well packed, arriving late is still a problem.
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A
Rating: 4 out of 5
Top
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D
Rating: 3 out of 5
Not received what I ordered now I can manage to return everything
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Response from AquaBota
Hello,
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
J
Rating: 2 out of 5
Low quality potted plants for the most part except for the microsorum and the cryptocorynes. For these, the labels are missing to distinguish them. I did not receive the correct anubias, I had requested a mini coin not a normal one. Also, two in vitro plants of poor quality. In short, 50% of the order is satisfactory.
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P
Rating: 2 out of 5
I received an unrequested arka 1900 C2 cartridge and a missing fine filter PP arka 1900 cartridge, so I am disappointed.
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T
Rating: 4 out of 5
Super good, too bad it doesn't have the plant descriptions in Lot otherwise clean
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B
Rating: 4 out of 5
Fast delivery
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Y
Rating: 4 out of 5
Always satisfied.
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A
Rating: 2 out of 5
When it comes to buying plants, it's better to see what you're buying, otherwise, expect unpleasant surprises. I remain disappointed by this mishap which, in my opinion, is unjustified regarding a particular product. Otherwise, it's fine, but it's better to only take In-vitro to be relatively sure of the reliability and quality of the product.
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S
Rating: 3 out of 5
Due to a long delivery delay from CHRONOPOST, the vallisneria arrived damaged. I was at home and the delivery person left a delivery notice without even calling me on the phone, and they were dropped off at a pickup point to be collected 24 hours later. The anubias fared better during transport and are beautiful. As a result, I lost half of my plant order. Otherwise, the packaging was perfect but the delivery times were too long. I am quite disappointed...
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Response from AquaBota
Hello,
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
L
Rating: 4 out of 5
Order of equipment and food only. The order took a little time to leave but everything is in order :-)
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Response from AquaBota
Hello,
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
B
Rating: 4 out of 5
Shipping and delivery times too long
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Response from AquaBota
Hello,
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
B
Rating: 4 out of 5
Unfortunately, a disappeared order has been neatly refunded.
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Response from AquaBota
Dear customer,
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
J
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
the shipping time is respected, and well packaged
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L
Rating: 4 out of 5
Plant received correctly and of good quality, however there was a big delay in shipping (not GLS's fault).
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Response from AquaBota
Hello,
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
Ž
Rating: 4 out of 5
Good afternoon! Thank you for receiving your order. The plants arrived in good condition, but the Bocopa arrived in bad condition. Had to dispose of it.
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