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H
Rating: 3 out of 5
Very good site !! But delivery very long.. announced in two days !! A week later
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
3 star reviews
Reset filtersM
Rating: 3 out of 5
Mixed review, overall good package, but boxes damaged and some plants arrived looking cooked (dark green, slimy) at the tips. I am waiting for customer service's response, we will see.
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Response from AquaBota
Hello,
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
Thank you for your feedback.
Following our conversation, we have taken note of your comment regarding the delivery. We will pass the information on to the carrier so that the situation does not happen again.
We remain at your disposal for any further information.
D
Rating: 3 out of 5
Well delivered to my home but it took time. The quality is there
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D
Rating: 3 out of 5
Ok, but smaller plant than I expected
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G
Rating: 3 out of 5
Received 6 days after the order and a potted plant with an open bag! But order intact
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T
Rating: 3 out of 5
I did not receive the €5 welcome bonus that remained on the old order that disappeared from my cart
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Response from AquaBota
Hello,
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
You are not entitled to a €5 discount, but rather to 5%.
We tried to contact you twice and left a message on your voicemail, with no response from you so far.
Your order has not disappeared: you chose the SEPA transfer payment method, so it is pending receipt of payment.
Since you have already used your discount code on this order, it is unfortunately not possible to reuse it on the second one.
L
Rating: 3 out of 5
Three stars for the courier, the plant arrived late and a bit suffering, I hope it recovers. Regarding the availability of Aquabota, nothing to say, courteous and helpful. They should do something about the shipping; an aquarium plant, even if well packed, arriving late is still a problem.
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D
Rating: 3 out of 5
Not received what I ordered now I can manage to return everything
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Response from AquaBota
Hello,
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
S
Rating: 3 out of 5
Due to a long delivery delay from CHRONOPOST, the vallisneria arrived damaged. I was at home and the delivery person left a delivery notice without even calling me on the phone, and they were dropped off at a pickup point to be collected 24 hours later. The anubias fared better during transport and are beautiful. As a result, I lost half of my plant order. Otherwise, the packaging was perfect but the delivery times were too long. I am quite disappointed...
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Response from AquaBota
Hello,
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
M
Rating: 3 out of 5
Arrived in bad condition, half rotten and a lot of dry floating!! Yet it arrived in 2 days!
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