English 
J
Rating: 4 out of 5
Product conforms but delay for delivery
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
4 star reviews
Reset filtersR
Rating: 4 out of 5
Very satisfied with my order on Aquabota. Everything arrived in very good condition and the plants are true to the photos on the site. Impeccable service, thank you!
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R
Rating: 4 out of 5
Great experience
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Y
Rating: 4 out of 5
One of the 2 bottles has a crushed thread!! The packaging was not very protective
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A
Rating: 4 out of 5
Fast delivery; Well-packaged plants. No exceptions. Only downside: identification is a bit impractical. It requires cutting the sticker on the cellophane and inserting it between the rock wool and the pot. I picked up the package in the afternoon. By the time I got home, it was too late for planting, so I unpacked them and put them in an aquarium waiting for planting. So I had to identify them not being a pro in aquatic flora.
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A
Rating: 4 out of 5
A damaged item and an item delivered instead of another. Delivery confirmation with complaint procedures sent at 10:30 PM (package picked up at 3 PM), too late for the photo of the closed bag, I will know for next time. Quite nice plants, sometimes a bit small, beautiful colors.
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P
Rating: 4 out of 5
Quality plants, properly packaged and fast delivery
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M
Rating: 4 out of 5
Great, the plants were in super good condition.
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S
Rating: 4 out of 5
Well-packaged order received in 3 days, I will order again.
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M
Rating: 4 out of 5
Plants are perfect. But the delivery leaves something to be desired
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B
Rating: 4 out of 5
I find the hygrophila lancea chai cuttings too small and short. Difficult to process in soil. Echinodorus was fine to plant. Shipping was nice and fast. And well packaged.
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D
Rating: 4 out of 5
Clear site just find that sending takes a bit too long
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T
Rating: 4 out of 5
Speed of sending the order, the stones correspond!
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V
Rating: 4 out of 5
Very satisfied with the ordered items and their packaging. Too bad GLS has once again played with my nerves for the delivery.
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Response from AquaBota
Thank you very much for your feedback. We are delighted that you like the items and their packaging! For your next orders, you also have the option to choose DPD as the carrier.
A
Rating: 4 out of 5
Top
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T
Rating: 4 out of 5
Super good, too bad it doesn't have the plant descriptions in Lot otherwise clean
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B
Rating: 4 out of 5
Fast delivery
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Y
Rating: 4 out of 5
Always satisfied.
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L
Rating: 4 out of 5
Order of equipment and food only. The order took a little time to leave but everything is in order :-)
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Response from AquaBota
Hello,
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
Indeed, one of the ordered items was temporarily out of stock, which slightly delayed the departure of your order. Additionally, the day of the French national holiday also impacted our delivery times.
Best regards,
Kevin
B
Rating: 4 out of 5
Shipping and delivery times too long
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Response from AquaBota
Hello,
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
Thank you for your feedback.
We are sorry to hear that the shipping times did not meet your expectations. Depending on the period and the saturation of the networks, it does happen that Mondial Relay experiences delays beyond our control.
For faster delivery in France, we recommend choosing GLS at a pickup point, which generally delivers in 2 to 3 working days. The price difference is minimal (about €1.50) and can make a real difference during busy periods.
Best regards,
The Aquabota team
B
Rating: 4 out of 5
Unfortunately, a disappeared order has been neatly refunded.
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Response from AquaBota
Dear customer,
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
Thank you for your message.
We indeed regret that the driver delivered the package to the wrong location, without any clear information about where it was left. This is certainly not the service we strive for.
We have immediately taken the necessary steps with the carrier and, while awaiting clarity, we have already refunded the purchase amount to you correctly.
Our apologies for the inconvenience and thank you once again for your understanding.
Best regards,
The Aquabota team
J
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
the shipping time is respected, and well packaged
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L
Rating: 4 out of 5
Plant received correctly and of good quality, however there was a big delay in shipping (not GLS's fault).
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Response from AquaBota
Hello,
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
We would like to confirm that there is no delay on Aquabota's side nor GLS. We apply our specific shipping procedures for France for sending plants.
Your order was placed on Tuesday 20/05/2025 at 23:45:01. As specified on our website, plant shipments to France leave our warehouse only on Monday evenings and Tuesday mornings, depending on the delivery department.
You can find all the delivery information on our dedicated page:
👉 https://www.aquabota.com/fr/content/1-livraison
As well as on the 400 descriptions of the product sheets.
Shipping of packages containing plants to France: on Monday.
Shipping of packages containing plants to Belgium, the Netherlands, and Luxembourg: from Monday to Tuesday.
For any order placed between Wednesday and Sunday, shipping will occur the following week to ensure the freshness and quality of the plants.
Important: shipments only take place between Monday and Wednesday to preserve the quality of the plants.
We remain at your disposal for any further questions.
Best regards,
Kévin
Ž
Rating: 4 out of 5
Good afternoon! Thank you for receiving your order. The plants arrived in good condition, but the Bocopa arrived in bad condition. Had to dispose of it.
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M
Rating: 4 out of 5
Well received and very friendly person but a small hiccup, the filter doors are unfortunately bent
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D
Rating: 4 out of 5
…
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T
Rating: 4 out of 5
Good product, only downside, order received late
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N
Rating: 4 out of 5
Fast delivery. Healthy potted plants. In vitro plant a little damaged. Only one delivery service (GLS) available which is a bit expensive for 3 plants to be delivered.
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