Customer reviews of Aquasani

9,6 /10

Based on 485 published reviews

Summary of reviews

Aquasani consistently delivers reliable, well-protected products that match customer expectations and arrive quickly. The materials and designs are praised for solid construction, ease of installation, quiet operation, and good value for money, with many noting accurate product descriptions and efficient delivery. Customer service is highlighted as professional and responsive, offering clear guidance and helpful after-sales support. Overall, customers report satisfied, smooth purchasing experiences with timely deliveries and products that perform as described.

1 star review

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Stephanie T.

Published on 05/11/2024 à 16h02 following a purchase from 21/10/2024

the delivery person did not want to carry up the sanibroyeur, he left it on the ground floor of the building

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Response from Aquasani Published on 12/11/2024

Hello,

Our deliveries of compact devices are all made at the foot of the home; that is to say, they take place in the street at the bottom of your building or in the street in front of your house.
We apologize if this point was not clear enough during the order.
It is quite normal that the delivery person did not want to go up to your home, this is reserved for certain premium deliveries, and it costs very much (we cannot offer it knowing that we provide delivery).

Have a nice day.

Best regards,

Jean B.

Published on 21/10/2024 à 14h20 following a purchase from 24/09/2024

You need to do 03 expulsions and it is still not enough to eject the materials and the push button is very poorly placed I regret my purchase which replaces another existing grinder

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Response from Aquasani Published on 05/11/2024

Hello,

Thank you for your message.

The operation described here is abnormal, why did you not contact our customer service before leaving this review?

This type of evacuation problem often results from an assembly issue in the case of horizontal or downward evacuation, if the device was assembled without a siphon.

Please know that we are at your disposal to help you resolve the assembly defect and obtain a fully functional device, you can contact us at 09 78 31 69 81, or at [email protected].

For the button positioning, we offer several models on the website, including devices that have a button on top.

Have a nice day,

Best regards,

Matthieu M.

Published on 12/02/2024 à 11h12 following a purchase from 24/01/2024

Hello currently waiting for a response from you. (Email sent Friday to customer service + message left on your voicemail with my contact details!!!

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Response from Aquasani Published on 15/02/2024

Hello,

We are sorry for the problem encountered with the macerating toilet,
We were unable to reach you right away, but as soon as we were able to contact you by phone, we activated the warranty and proceeded to a full refund of your order as per your request.
Could you please reconsider your rating and your comment now that a response has been provided?

Best regards,