Customer reviews of Aquasani

9,6 /10

Based on 485 published reviews

Summary of reviews

Aquasani consistently delivers reliable, well-protected products that match customer expectations and arrive quickly. The materials and designs are praised for solid construction, ease of installation, quiet operation, and good value for money, with many noting accurate product descriptions and efficient delivery. Customer service is highlighted as professional and responsive, offering clear guidance and helpful after-sales support. Overall, customers report satisfied, smooth purchasing experiences with timely deliveries and products that perform as described.

Reviews 2, 3 and 4 stars

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Bernard L.

Published on 30/01/2024 à 18h13 following a purchase from 13/01/2024

Good product. Fast delivery

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Denis P.

Published on 29/01/2024 à 17h09 following a purchase from 14/01/2024

Long delivery and ultimately never arrived due to material breakage

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Response from Aquasani Published on 15/02/2024

Hello,

Following our exchanges, we have found a solution and have resent a new device as a replacement.
We apologize again for the delay, due to a poor information relay from our carrier for this shipment.
Now that a solution has been found, would you consider revising your comments on the product and the shopping experience?

Best regards,

Patrick B.

Published on 22/01/2024 à 18h54 following a purchase from 08/01/2024

Theoretically I should have given 5 stars because the phone contact I had for technical questions before ordering was very positive. The order and delivery also went normally. So why these 2 stars? Because unknowingly I called just before the sales and the device I ordered benefited from a 40 euro discount which my interlocutor conveniently did not mention even though he could not have ignored it. There is nothing reprehensible here, everything is legal but these actions show how this company treats its customers. Too bad for them because for 40 euros they lost a customer; I was supposed to order 2 other products but it will be on another site.

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Response from Aquasani Published on 25/04/2024

Hello Patrick, thank you for sharing your experience with our site Broyeursani. We are sorry that you were disappointed with our service. We take your comments into account and will discuss with our team to improve our communication with our customers. We hope to have the opportunity to fully satisfy you during your next orders. We wish you a pleasant day.

Robert D.

Published on 30/12/2023 à 20h52 following a purchase from 14/12/2023

Very good value for money

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Louis D.

Published on 25/12/2023 à 12h42 following a purchase from 08/12/2023

I am a bit disappointed with the suction It is necessary to flush several times to properly evacuate the stools.

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Response from Aquasani Published on 25/04/2024

Hello Louis, thank you for your feedback on our site Broyeursani. We are sorry to hear that you are experiencing difficulties with the suction of your grinder. It is possible that this issue comes from a defect in the installation of your PVC drainage. Please do not hesitate to contact our customer service who will provide you with the steps to correct the installation of the drainage, and achieve optimal functioning of your flush.

Rudolf M.

Published on 27/11/2023 à 18h36 following a purchase from 12/11/2023

Satisfied with my purchase.

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Thierry B.

Published on 27/11/2023 à 09h37 following a purchase from 09/11/2023

Article conforms to the order, delivery date respected, packaged on a pallet. I recommend.

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Gilles P.

Published on 07/11/2023 à 15h32 following a purchase from 22/10/2023

CORRECT

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Serge M.

Published on 18/09/2023 à 05h47 following a purchase from 31/08/2023

Equipment installed for a few days. It meets my expectations, is quiet and compact. The installation manual could be a bit more detailed, although the assembly is simple, it must be acknowledged. No opinion yet, of course, regarding the reliability of this device.

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Alain L.

Published on 18/08/2023 à 04h21 following a purchase from 01/08/2023

The previous one was twenty years old, I expected a greater improvement in noise reduction. But satisfied aesthetically

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Michel C.

Published on 16/08/2023 à 14h02 following a purchase from 01/08/2023

Bought to replace a 20-year-old sanibroyeur, well received and works correctly but a bit too fast.

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Jean François L.

Published on 17/04/2023 à 14h51 following a purchase from 02/04/2023

Very happy

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Hervé F.

Published on 21/02/2023 à 16h18 following a purchase from 27/01/2023

Good

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Jacques C.

Published on 24/01/2023 à 17h16 following a purchase from 09/01/2023

Easy to install, too bad it can't be mounted on the wall, a bit annoying at night if you have neighbors, but well! It does the job for nighttime pee.

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Michel D.

Published on 22/12/2022 à 08h09 following a purchase from 06/12/2022

No documents for assembly

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Response from Aquasani Published on 24/01/2023

Hello, thank you for your comment! We apologize for this oversight of the paper manual, so we have immediately sent you the PDF manual by email. We remain available by phone or chat if you need assistance with the assembly of the device. Best regards.

Paul C.

Published on 17/11/2022 à 15h03 following a purchase from 26/10/2022

I added a hand shower to get more water in the bowl

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Response from Aquasani Published on 25/04/2024

Thank you for your comment! We appreciate your suggestions and hope our site gives you complete satisfaction.
A low water flow can have several causes, but it is possible to improve the water flow of your device by following a few simple guidelines, feel free to contact our customer service for instructions.

Serge G.

Published on 27/10/2022 à 07h35 following a purchase from 12/10/2022

Lack of explanation and operating manual. We have to guess if the tank empties completely or not.

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Response from Aquasani Published on 25/04/2024

Thank you very much for your feedback, Serge. We take your comments very seriously and we are actively working to add explanations and operating manuals to make the use of our products easier and clearer for all our customers. We thank you for your contribution and support! Our customer service is at your disposal to answer any questions you may have.

Aurélien G.

Published on 18/10/2022 à 11h38 following a purchase from 06/08/2022

Good quality product and shipped on time. I had a problem receiving my invoice but it seems it was sent to me by email which I did not receive. After following up, Broyeursani finally resent it to me.

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Alice P.

Published on 18/10/2022 à 09h08 following a purchase from 26/07/2022

Fast delivery, product as described, not yet installed.

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Pierre L.

Published on 17/10/2022 à 17h23 following a purchase from 29/06/2022

Has been working for 2 months, no problem, very good.

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Jérôme D.

Published on 17/10/2022 à 16h10 following a purchase from 28/08/2022

order received on time, no problem...

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