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D
Rating: 4 out of 5
Good product
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Customer reviews of Aquasani
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 485 published reviews
Summary of reviews
Aquasani consistently delivers reliable, well-protected products that match customer expectations and arrive quickly. The materials and designs are praised for solid construction, ease of installation, quiet operation, and good value for money, with many noting accurate product descriptions and efficient delivery. Customer service is highlighted as professional and responsive, offering clear guidance and helpful after-sales support. Overall, customers report satisfied, smooth purchasing experiences with timely deliveries and products that perform as described.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
although the delivery person threw the grinder over the gate, there was no breakage: proof that it's solid?
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J
Rating: 4 out of 5
So far everything is fine. The outlet pipe could be a bit longer by a few centimeters, and 2 fixing screw covers for the bowl are missing.
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S
Rating: 4 out of 5
works well, but motor a bit noisy
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G
Rating: 4 out of 5
Excellent value for money
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F
Rating: 4 out of 5
There should be a section to possibly buy spare parts
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F
Rating: 4 out of 5
Very nice machine
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A
Rating: 4 out of 5
Works well for now
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S
Rating: 4 out of 5
Good
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S
Rating: 4 out of 5
Package received quickly. Careful packaging. The toilet is not yet in place, so no feedback yet on the reliability of the purchased product.
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J
Rating: 4 out of 5
Simple installation. Works very well.
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M
Rating: 4 out of 5
Very good, and at a very competitive price. Moreover, quieter than the one I had before. Small downside: some places need to be drilled
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R
Rating: 4 out of 5
Good product
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B
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
For now it works let's see the years are long?
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S
Rating: 4 out of 5
Good product at a reasonable price, downside is to lower the bowl for the flush and the edges need to be cleaned with a brush because the flush does not clean high enough
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M
Rating: 4 out of 5
Package arrived well, product conforms to its description. Too bad the non-return valve is so bulky. To see the behavior over time.
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J
Rating: 4 out of 5
order conforms to my request
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J
Rating: 4 out of 5
Very good. Delivered on time. Happy with this purchase
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J
Rating: 4 out of 5
Very good quality material (to see over time), fast delivery and adapted to the customer. However, it should be specified that the water inlet to screw must connect to a washing machine type faucet and that the drainage hose is flexible and must adapt with a reducer for a 40mm drainage hose.
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E
Rating: 4 out of 5
Good product but a bit too limited in water quantity
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Response from Aquasani
Hello,
Thank you for your message,
The amount of water depends on the water pressure in your home.
If you are evacuating downwards, did you remember to properly perform the siphon assembly as prescribed in the manual to avoid the siphoning effect?
Please also know that the device has a programming mode (described in the manual), which allows you to add seconds of rinsing to the flush cycle to obtain a larger volume of water.
Do not hesitate to contact our customer service about this, at 09 78 31 69 81 or at [email protected], we are at your disposal to help you on this matter.
Have a nice day,
Best regards,
Thank you for your message,
The amount of water depends on the water pressure in your home.
If you are evacuating downwards, did you remember to properly perform the siphon assembly as prescribed in the manual to avoid the siphoning effect?
Please also know that the device has a programming mode (described in the manual), which allows you to add seconds of rinsing to the flush cycle to obtain a larger volume of water.
Do not hesitate to contact our customer service about this, at 09 78 31 69 81 or at [email protected], we are at your disposal to help you on this matter.
Have a nice day,
Best regards,
V
Rating: 2 out of 5
The device works very well. However, after commissioning the device to which I only connected a sink, and thus the bushing with a cap on the other side in the intended openings, I had a small leak, on each side, along the device, through the bushings! This is not acceptable for a product of this price. I had to redo the connections with Teflon tape and silicone grease!
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Response from Aquasani
Hello,
Thank you for your message.
We are sorry for the inconvenience you encountered.
After checking, you did not contact our customer service about this before leaving this review ...
Please know that in this type of situation, we can send you new compliant parts if the received ones are defective!
We remain at your disposal at 09 78 31 69 81 or at [email protected] if you wish to discuss with us.
Have a nice day,
Best regards,
Thank you for your message.
We are sorry for the inconvenience you encountered.
After checking, you did not contact our customer service about this before leaving this review ...
Please know that in this type of situation, we can send you new compliant parts if the received ones are defective!
We remain at your disposal at 09 78 31 69 81 or at [email protected] if you wish to discuss with us.
Have a nice day,
Best regards,
M
Rating: 4 out of 5
Fast and compliant delivery. The installation was easy
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B
Rating: 4 out of 5
The delivery was as expected. The assembly instructions deserve careful reading. The customer service is very responsive.
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H
Rating: 4 out of 5
Effective, connection pipe with running water too 'limited'
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B
Rating: 4 out of 5
Delivery on time, grinder meets our expectations
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R
Rating: 4 out of 5
Everything seemed easy except for the installation of the seat
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J
Rating: 4 out of 5
Some issues with the carriers but the supplier was attentive to help me
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D
Rating: 4 out of 5
Product meets my expectations, delivery time a bit long especially a lack of information
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L
Rating: 2 out of 5
We need to change the delivery method! Chronopost is not at all up to the task, the 24 hours turn into 96 hours. We should favor pickup points because as a professional I cannot wait 4 hours at home!
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Response from Aquasani
Hello Loic, thank you for your review. We are sorry for your experience with Chronopost. We are now working with DPD, which offers more delivery options when you are absent. We hope to have the opportunity to regain your trust in the future. Best regards, The Broyeursani team.
V
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Very good product delivered very quickly. I highly recommend it, especially since it is significantly more affordable in price than the competition.
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S
Rating: 4 out of 5
For now, nothing to report.
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E
Rating: 4 out of 5
Quality, speed of delivery
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M
Rating: 2 out of 5
Hello, I sent an email regarding the promotion you had, with an unavailable product. I was therefore asking to benefit from the same price for this product, even though it is unavailable, that's the law. You should have removed the promotional price in that case. You didn't even bother to respond to me. I believe everything has been said.
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Response from Aquasani
Hello,
We are sorry that we could not respond favorably to your request.
The regulation you mention corresponds to the regulation related to promotions.
The regulation concerning sales is quite different:
"If an item is no longer available, the retailer cannot restock it to sell at the sale price."
"Conducting sales on goods held for less than 1 month is punishable by a fine of €15,000 for sole proprietors and €75,000 for companies."
Source:
https://entreprendre.service-public.fr/vosdroits/F24037
https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000038586528
We hope that the ordered product brings you complete satisfaction,
Best regards,
We are sorry that we could not respond favorably to your request.
The regulation you mention corresponds to the regulation related to promotions.
The regulation concerning sales is quite different:
"If an item is no longer available, the retailer cannot restock it to sell at the sale price."
"Conducting sales on goods held for less than 1 month is punishable by a fine of €15,000 for sole proprietors and €75,000 for companies."
Source:
https://entreprendre.service-public.fr/vosdroits/F24037
https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000038586528
We hope that the ordered product brings you complete satisfaction,
Best regards,
G
Rating: 4 out of 5
Good product, I am quite satisfied, I can recommend this company
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P
Rating: 4 out of 5
Excellent service!
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B
Rating: 4 out of 5
Good product. Fast delivery
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D
Rating: 2 out of 5
Long delivery and ultimately never arrived due to material breakage
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Response from Aquasani
Hello,
Following our exchanges, we have found a solution and have resent a new device as a replacement.
We apologize again for the delay, due to a poor information relay from our carrier for this shipment.
Now that a solution has been found, would you consider revising your comments on the product and the shopping experience?
Best regards,
Following our exchanges, we have found a solution and have resent a new device as a replacement.
We apologize again for the delay, due to a poor information relay from our carrier for this shipment.
Now that a solution has been found, would you consider revising your comments on the product and the shopping experience?
Best regards,
P
Rating: 2 out of 5
Theoretically I should have given 5 stars because the phone contact I had for technical questions before ordering was very positive. The order and delivery also went normally. So why these 2 stars? Because unknowingly I called just before the sales and the device I ordered benefited from a 40 euro discount which my interlocutor conveniently did not mention even though he could not have ignored it. There is nothing reprehensible here, everything is legal but these actions show how this company treats its customers. Too bad for them because for 40 euros they lost a customer; I was supposed to order 2 other products but it will be on another site.
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Response from Aquasani
Hello Patrick, thank you for sharing your experience with our site Broyeursani. We are sorry that you were disappointed with our service. We take your comments into account and will discuss with our team to improve our communication with our customers. We hope to have the opportunity to fully satisfy you during your next orders. We wish you a pleasant day.