Customer reviews of Aquasani

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 485 published reviews
5 421 87% 4 50 10% 3 6 1% 2 5 1% 1 3 1%

Summary of reviews

Aquasani consistently delivers reliable, well-protected products that match customer expectations and arrive quickly. The materials and designs are praised for solid construction, ease of installation, quiet operation, and good value for money, with many noting accurate product descriptions and efficient delivery. Customer service is highlighted as professional and responsive, offering clear guidance and helpful after-sales support. Overall, customers report satisfied, smooth purchasing experiences with timely deliveries and products that perform as described.

3 star reviews

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D
David D.
Rating: 3 out of 5
following a purchase from 13/03/2026
The model is compliant but I had to buy clamps elsewhere to connect it without leaks
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Response from Aquasani
Hello,

Thank you for your message.

We are sorry for the inconvenience you encountered.

After checking, you did not contact our customer service about this before leaving this review ...
Please note that in this type of situation, we can send you new compliant parts if the ones received are defective!
We remain at your disposal at 09 78 31 69 81 or at [email protected] if you wish to discuss with us.

Have a nice day,

Best regards,
J
Jacques C.
Rating: 3 out of 5
following a purchase from 25/11/2025
defective ceramic
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Response from Aquasani
Hello Jacques,

We are sorry for the defect encountered on your ceramic, after having exchanged with you by phone, we contacted our supplier who will take care of the problem under warranty and will send you a new ceramic upon your return from vacation.

We hope that the product will bring you complete satisfaction despite the additional delay related to the handling of this customer service.

Best regards,
The Broyeursani team
L
Ludovic R.
Rating: 3 out of 5
following a purchase from 23/12/2024
low-end product but easy to install
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Response from Aquasani
Hello Ludovic,

Thank you for taking the time to share your opinion on our site "Broyeursani".

We are pleased to learn that the installation was easy for you, but we take note of your comments regarding the quality of the product in order to improve our offers in the future.

Please do not hesitate to contact us to share the elements that gave you this impression about the product?

Best regards,
L
Louis D.
Rating: 3 out of 5
following a purchase from 08/12/2023
I am a bit disappointed with the suction It is necessary to flush several times to properly evacuate the stools.
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Response from Aquasani
Hello Louis, thank you for your feedback on our site Broyeursani. We are sorry to hear that you are experiencing difficulties with the suction of your grinder. It is possible that this issue comes from a defect in the installation of your PVC drainage. Please do not hesitate to contact our customer service who will provide you with the steps to correct the installation of the drainage, and achieve optimal functioning of your flush.
P
Paul C.
Rating: 3 out of 5
following a purchase from 26/10/2022
I added a hand shower to get more water in the bowl
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Response from Aquasani
Thank you for your comment! We appreciate your suggestions and hope our site gives you complete satisfaction.
A low water flow can have several causes, but it is possible to improve the water flow of your device by following a few simple guidelines, feel free to contact our customer service for instructions.
S
Serge G.
Rating: 3 out of 5
following a purchase from 12/10/2022
Lack of explanation and operating manual. We have to guess if the tank empties completely or not.
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Response from Aquasani
Thank you very much for your feedback, Serge. We take your comments very seriously and we are actively working to add explanations and operating manuals to make the use of our products easier and clearer for all our customers. We thank you for your contribution and support! Our customer service is at your disposal to answer any questions you may have.
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