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P
Rating: 1 out of 5
Bis heute keine Lieferung erhalten
Customer reviews of ARMES BASTILLE
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 243 published reviews
Summary of reviews
The online store Armes Bastille is highly praised for its efficient and rapid delivery services, with many customers noting that their orders arrived promptly and in excellent condition. The careful packaging of items, particularly fragile products, is frequently highlighted as a strong point, ensuring that everything reaches customers safely. Product quality receives notable acclaim, with numerous reviews mentioning satisfaction with the items received, including beautiful finishes and unique selections not easily found elsewhere.
1 star review
Reset filtersJ
Rating: 1 out of 5
I did not receive the correct product and I received no response to my exchange request.
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S
Rating: 1 out of 5
The box was not opened carefully. The tip of the knife is bent. The blade of the second knife is chipped.
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P
Rating: 1 out of 5
I ordered a black leather Leatherman case for 30 euros, only to receive a brown leather case for 28 euros.... However, it was sent the day before for the next day and well packaged...
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A
Rating: 1 out of 5
For now I am waiting for the response from customer service because I did not receive it during the holidays and I think the package was stolen..
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Response from ARMES BASTILLE
Hello, We opened a dispute following your complaint, please contact us directly, the review site is not the place to exchange. Happy New Year.
A
Rating: 1 out of 5
Customer service never replied after a false and misleading listing.
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A
Rating: 1 out of 5
It was terrible, the shop is located in France but I wanted the item to be delivered in the UK, at the checkout I paid an item price plus shipping price above 18 pounds. But turns out when UPS delivered the item to the PO box in the UK, they had to collect 87 more pounds for delivery.
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A
Rating: 1 out of 5
Unfortunately, no welcome gesture, excessive prices, and no responses to requests.
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Response from ARMES BASTILLE
Hello sir, first of all, you took a TRC, and we pass on our rent and the salary charges of our team, as for the goodies, our logistics team having been quick, the order was sent before reading this email. But next time, with a simple call before the order, we will be happy to include some goodies for you. See you soon.
A
Rating: 1 out of 5
Order not received, Armes Bastille is reluctant to resend my order and asks me for a lot of paperwork. Do not order on their site because if the delivery person makes a mistake, it's the customer who suffers!!
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A
Rating: 1 out of 5
The items I wish to order are not delivered in Belgium. I cannot give a positive rating.
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A
Rating: 1 out of 5
Order placed on 09/03/2022, received on 22/03/2022: the order tracking has not been updated since 11/03/2022. I was therefore left without information for 10 days for transport costs charged at €39.
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A
Rating: 1 out of 5
Money comes before customer satisfaction. Too bad
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A
Rating: 1 out of 5
The knife doesn't even cut
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A
Rating: 1 out of 5
Package crushed
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Response from ARMES BASTILLE
Hello, Sorry that the carrier has damaged your package, it is regrettable that it has taken little care of your package. Best regards, Isidore
A
Rating: 1 out of 5
Received the incorrect product. The item that was pictured on the website was not the one that was being sold. Then they refused to cover return shipping.
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A
Rating: 1 out of 5
The site does not indicate that a weapon is second-hand. Moreover, the information about 15 days to change your mind does not apply to weapons.
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Response from ARMES BASTILLE
Hello, This is a product that you came to pick up and handled in the store, we are sorry that the product did not please you after a few days in your possession. Best regards.
A
Rating: 1 out of 5
Not as shown in the photo on the site :(((
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A
Rating: 1 out of 5
Please stop your automatic messages.
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A
Rating: 1 out of 5
Unpleasant service, I bought a knife on their site and the next day I exchanged it in the store for another model, the seller refused to provide me with a new invoice or warranty
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A
Rating: 1 out of 5
Still haven't received the package
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Response from ARMES BASTILLE
Hello,
You ordered this Monday 12/04/2021 at 02:08:48.
Being closed this Monday, your order was prepared, packaged and dropped off at the post office on Tuesday 13/04/2021 at 16:30.
The tracking of your package shows us that the post started the delivery on Wednesday 14/04/2021.
We are Thursday 15/04/2021.
It may be a bit hasty to rate us so harshly....
It is especially unjustified to rate the quality of our website based on your judgment of the service of one of our carriers.....who is 12 hours late....in full lockdown....
According to the tracking of your package, it will be delivered to you this Friday.
Best regards,
Baptiste, AB.
You ordered this Monday 12/04/2021 at 02:08:48.
Being closed this Monday, your order was prepared, packaged and dropped off at the post office on Tuesday 13/04/2021 at 16:30.
The tracking of your package shows us that the post started the delivery on Wednesday 14/04/2021.
We are Thursday 15/04/2021.
It may be a bit hasty to rate us so harshly....
It is especially unjustified to rate the quality of our website based on your judgment of the service of one of our carriers.....who is 12 hours late....in full lockdown....
According to the tracking of your package, it will be delivered to you this Friday.
Best regards,
Baptiste, AB.
A
Rating: 1 out of 5
CB555498765FR The delivery has not started. Please check.
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Response from ARMES BASTILLE
Hello, Your package has finally started its journey, unfortunately we have no means once the package is handed over to the carrier, we continue to track your package hoping for a prompt delivery, that said, in our view this inconvenience should not influence the rating of our website, its content and the service we provide, especially since direct contact by phone, through the contact form or any other independent rating service would have allowed us to be more responsive. Best regards, AB.
A
Rating: 1 out of 5
Disappointed...
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A
Rating: 1 out of 5
NON-EXISTENT customer service.
It has been a week since I contacted them to report a quality issue with one of the three knives. Still no response
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It has been a week since I contacted them to report a quality issue with one of the three knives. Still no response
A
Rating: 1 out of 5
Fast delivery but I ordered FX 5.5 pellets and I was delivered JSB pellets.
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Response from ARMES BASTILLE
As agreed by phone, computer bug.
Sorry again for the error.
Best regards,
Baptiste, AB.
Sorry again for the error.
Best regards,
Baptiste, AB.
A
Rating: 1 out of 5
not great
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Response from ARMES BASTILLE
Hello, Now that we are reassured about the good receipt of your order, can we ask you to modify your reviews on the site avis-vérifiés.com. Thank you in advance and thank you again for your order. Best regards, AB.