Customer reviews of ARMES BASTILLE

Error on my order, waiting for reshipment to correct the issue

Good follow-up, the problem is that I did not receive the right knife.

Hello, I had bought a stiletto which once handled showed, how to say... very poor quality. The safety system was moving around in its housing. On the positive side, you immediately suggested I return it, which I did after my phone call. I am now waiting for confirmation that the package containing the knife has indeed reached you to proceed with the transfer of the refund for the above item to my bank account. Thank you and have a good day.

Unfortunately, no welcome gesture, excessive prices, and no responses to requests.

1st shipment well received but caliber error on lead fax, box returned awaiting the correct caliber

I always place my order, but I am still waiting for the seal and the needle of the cocking lever on the FX airgun MAVERICK ordered in January 2022. (Agreement to contact by phone), you lack seriousness.

Problem with my order, I was sent the wrong model of knife...
I contact customer service which is very responsive and we proceed to the exchange without problems, it just took a few more days.
But upon receipt of the second package, it is indeed the right knife but it is not the case I ordered.
I contact customer service again and there are neither responses nor apologies...
In short, mixed feelings for a store that wants to be serious.

The pepper spray ordered is tiny, while the photo is large, it's a trick of the eye!
How to sell such a small pepper spray, there is no interest and especially for that price, it's disappointing.

The site is very poorly designed for searching articles, lack of search filters by brand or other. A real hassle to find your way around and practically no comments or descriptions on the articles. It's a real physical store that has also made a website. In terms of pricing, they are a bit above the market and no commercial gesture even after spending over 2500€ with them. Too bad.

My order took a very long time to be sent. After having contacted the team several times by phone to make sure I was getting the Maverick vp edition prepared, I was not informed about my request. Moreover, the announcement said that the weapon was delivered in a case, received in a box. After my call, I was told that a mistake had been made on the announcement and they committed to sending me a case but then called me back to cancel that commitment. For 1400 € spent honestly, I am disappointed.

Effective if you know what you are looking for; significantly less friendly if you are looking for information, such as the available "necks" in the general offer.

Can't filter results to see in-stock items only

Order not received, Armes Bastille is reluctant to resend my order and asks me for a lot of paperwork. Do not order on their site because if the delivery person makes a mistake, it's the customer who suffers!!

Free shipping from 49€ would be welcome. It's outrageous to pay for shipping for a knife at 100€! Otherwise fast delivery

The items I wish to order are not delivered in Belgium. I cannot give a positive rating.

Description not compliant

Order placed on 09/03/2022, received on 22/03/2022: the order tracking has not been updated since 11/03/2022. I was therefore left without information for 10 days for transport costs charged at €39.

Money comes before customer satisfaction. Too bad

The knife doesn't even cut

It would be nice if you could test your products before sending them! It takes 30 seconds...

Package crushed

The delivery is not perfect, once the item arrives in the destination country, in my case Italy, it loses track. Maybe shipping with a private courier would be faster and cheaper.

I ordered a Microtech Troodon knife .. so great they have the reference and the price is as expected. However, I did not receive the correct version! Okay, I reply to the email that it's fine with me but I would at least like the invoice to match... and nothing, no response. A bit disappointing for my first order.

While the order was delivered quickly and refunded within a reasonable time, the attitude of the employee I dealt with was extremely unpleasant. I returned a Chris Reeve knife (I own 3 of the same model in Small version) as it was impossible to open with one hand: for a knife of this price, it is unacceptable, especially since I had never had this problem with this brand (I admit to having CRs dating from 2009 to 2016 for the Inkosi small, and I know that many rumors speak of a constantly declining quality both in terms of adjustments and heat treatment). After being told that I needed to grease it, disassemble it, and readjust it myself (a shame for a new high-end knife), I was met with contemptuous remarks after receiving my return: while I had cut my thumb trying to open the knife with the thumb stud, the employee told me it was

even in the universe I imagine) and that he could

Received the incorrect product. The item that was pictured on the website was not the one that was being sold. Then they refused to cover return shipping.

Long and expensive shipping to Belgium.

The site does not indicate that a weapon is second-hand. Moreover, the information about 15 days to change your mind does not apply to weapons.

Very approximate tracking on the pages.

I was looking for a book to give as a gift, I only found it in stock on this site.
No issues with reception but shipping costs are way too high, over 9€ for a book that isn't really heavy, that seems unjustified to me.

Not as shown in the photo on the site :(((

Got a Combat Troodon with obvious marks that somebody tried to sharpen / resharpen the factory edge - and done a poor job. Not happy with that on a quite expensive knife sold as new...

Incomplete order to this day.

Please stop your automatic messages.

Unpleasant service, I bought a knife on their site and the next day I exchanged it in the store for another model, the seller refused to provide me with a new invoice or warranty

Hello. You are asking me to write a review for something I have not yet received. I will only tell you that for a collector, it is very important that shipments are not delayed. I have bought knives from Italy, Germany, Finland and everywhere via UPS. The shipping cost me about half of yours. The main thing is that I received it within 3 days. So I advise you to please change shipping company because Chronopost is very bad and loses customers. Thank you.

Still haven't received the package

Slooooow, not enough shipping and payment options. Should have purchased directly from the US, would have been faster.

More than 4 days to prepare and ship an order... If I operated like that in my job, I would have been unemployed a long time ago. I was waiting for my SFS Akeron for this weekend's bivouac. Missed! It still hasn't arrived at the time I'm writing this comment, more than a week after the order. First order from your store. A bit disappointed.

Fast shipping but disappointing akeron product