Customer reviews of ARMES BASTILLE

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 243 published reviews
5 2 978 92% 4 168 5% 3 50 2% 2 22 1% 1 25 1%

Summary of reviews

The online store Armes Bastille is highly praised for its efficient and rapid delivery services, with many customers noting that their orders arrived promptly and in excellent condition. The careful packaging of items, particularly fragile products, is frequently highlighted as a strong point, ensuring that everything reaches customers safely. Product quality receives notable acclaim, with numerous reviews mentioning satisfaction with the items received, including beautiful finishes and unique selections not easily found elsewhere.

Reviews 1, 2 and 3 stars

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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
CB555498765FR The delivery has not started. Please check.
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Response from ARMES BASTILLE
Hello, Your package has finally started its journey, unfortunately we have no means once the package is handed over to the carrier, we continue to track your package hoping for a prompt delivery, that said, in our view this inconvenience should not influence the rating of our website, its content and the service we provide, especially since direct contact by phone, through the contact form or any other independent rating service would have allowed us to be more responsive. Best regards, AB.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Navigating the site is quite simple as long as you know what you really want
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/11/2020
Quite dishonest.
Expiry date of my defense sabers purchased in November 2020: 02/2021. While on the Sabre site it is marked 4 years. Pffff
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Response from ARMES BASTILLE
Good evening,
The expiration date is indicated in the description on the site. We are sorry that you did not take note of this information before your order.
Please note that they can be stored beyond the indicated date and if this really poses a problem for you, you can return it to us.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/09/2020
Disappointed...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/08/2020
6 to 7 days to be delivered? And missing item? like the average note.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
I reported that the leather of the ordered product looked a bit cheap considering the price (especially since shipping costs equal 20% of the product price) but I was called that it is a new series from the manufacturer.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/06/2020
NON-EXISTENT customer service.
It has been a week since I contacted them to report a quality issue with one of the three knives. Still no response
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
The site itself is good like their product but well 2 problems with 3 products that's it
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/05/2020
Fast delivery but I ordered FX 5.5 pellets and I was delivered JSB pellets.
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Response from ARMES BASTILLE
As agreed by phone, computer bug.
Sorry again for the error.
Best regards,
Baptiste, AB.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/05/2020
not great
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Response from ARMES BASTILLE
Hello, Now that we are reassured about the good receipt of your order, can we ask you to modify your reviews on the site avis-vérifiés.com. Thank you in advance and thank you again for your order. Best regards, AB.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Hello, I bought a last generation Ekinox and also the leather element for the Ekinox that I already had but this one was only accompanied by a set of male/female screws whereas two are needed. Can you check and send me what is missing. Regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/12/2019
Very good! Except for the product price which, because it is a limited edition, was much more expensive on this site than in the states it originates from.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
It would be good to be able to benefit from another postal service, posted on 01/13/2020 and 3 days later still in transit on a logistics platform... In the meantime, I received deliveries from China for orders placed the same day...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2019
cool but not enough choice
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2018
I am moderately satisfied. I ordered a Microtech Ludt knife for €360 and it turns out it has a slight lateral play. The customer service from Armes Bastille mentioned that it was normal for an automatic knife... I have doubts! I am a knife collector and my Zero Tolerance knives have no play! I had this play on a Spyderco Paramilitary 2, but we are not in the same price range. Even my black Douk Douk at €22 has no lateral play... So disappointed with the response and keeping a €360 knife (when you pay the price, it's for zero defects!) with lateral play...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2018
I don't speak French? Maybe send this also in English?
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Response from ARMES BASTILLE
Hello, it's just a question about your feedback for your order. You can rate the site and our service according to your feelings. Sorry for the late return, we were not yet busy with this interface. Thank you in advance, Regards, AB.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/10/2017
the old site was more detailed, there was the possibility to consult a larger number of items online.
in terms of the order, the processing is quick but in terms of delivery, it's a bit slower.
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