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Rating: 4 out of 5
Everything was very good except maybe the payment in installments which seems complicated to carry out (creation of a card, etc.)
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Customer reviews of ARMES BASTILLE
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 243 published reviews
Summary of reviews
The online store Armes Bastille is highly praised for its efficient and rapid delivery services, with many customers noting that their orders arrived promptly and in excellent condition. The careful packaging of items, particularly fragile products, is frequently highlighted as a strong point, ensuring that everything reaches customers safely. Product quality receives notable acclaim, with numerous reviews mentioning satisfaction with the items received, including beautiful finishes and unique selections not easily found elsewhere.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
This is the first time I buy a knife on this site and everything went very well (payment and delivery).
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Rating: 4 out of 5
items with more quality photos/close-ups to really see what you are buying.
Otherwise impeccable, delivery time respected and products conforming.
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Otherwise impeccable, delivery time respected and products conforming.
A
Rating: 4 out of 5
Navigation a bit complicated but merchant site OK with a nice offer
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Rating: 4 out of 5
A lot of choices. But since there are few menu levels, I sometimes have trouble finding what I'm looking for on the site when I don't know the manufacturer's brand. For example, right now, there are 322 references for folding knives.
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Rating: 4 out of 5
A bit expensive but a sure shipment.
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Rating: 2 out of 5
I received my 1911 scratched at the level of the bolt catch while it is new. They were aware and sent it as is without even mentioning this 'detail'. Reason why it was not for sale on site. But by mail, we try. I called them to report the problem and they offered me a commercial gesture. I accepted it but still haven't seen it despite my follow-ups. I will not order from them again.
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Rating: 4 out of 5
Items conforming and well packaged. Quick delivery
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Rating: 4 out of 5
Very satisfied
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Rating: 4 out of 5
Knife that meets my needs but could be better sharpened.
Good leather case that holds well.
Good logistics service in terms of deadlines and tracking.
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Good leather case that holds well.
Good logistics service in terms of deadlines and tracking.
A
Rating: 4 out of 5
very good experience with well-known good products, so no worries. good phone reception for information, careful shipping. thank you ;)
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Rating: 1 out of 5
For now I am waiting for the response from customer service because I did not receive it during the holidays and I think the package was stolen..
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Response from ARMES BASTILLE
Hello, We opened a dispute following your complaint, please contact us directly, the review site is not the place to exchange. Happy New Year.
A
Rating: 4 out of 5
very good
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Rating: 4 out of 5
Good product well finished
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Order received on time.
I cannot give the full stars because I was not able to receive the entirety of the order, this was certainly due to the stock not being updated.
HOWEVER, VERY GOOD COMMUNICATION.
Fast and careful
I will recommend with you
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I cannot give the full stars because I was not able to receive the entirety of the order, this was certainly due to the stock not being updated.
HOWEVER, VERY GOOD COMMUNICATION.
Fast and careful
I will recommend with you
A
Rating: 4 out of 5
Order received quickly and without issue
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Rating: 4 out of 5
Product perfectly matching the description.
Thank you for checking stock availability.
Very good blade. Very succinct package...
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Thank you for checking stock availability.
Very good blade. Very succinct package...
A
Rating: 4 out of 5
This is a very good site and the delivery is careful... There is nothing to complain about
A gift from time to time or a major promotion would be a plus through our orders... And a bit more choice in defense items and it would be the perfect online store.
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A gift from time to time or a major promotion would be a plus through our orders... And a bit more choice in defense items and it would be the perfect online store.
A
Rating: 1 out of 5
Customer service never replied after a false and misleading listing.
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Rating: 2 out of 5
Hello,
Fast shipping, however I placed two orders, and on both, an issue.
I first ordered a Bastinelli the sanction, the knife is very good but the kydex sheath does not match the kydex sheath presented in the knife's presentation photo.
Second order, I ordered an Akeron Eklipse orange g10 plus two soft loops, I received two different soft loops, one in rubber and the other in polymer fabric and it was missing the snap button, so unusable.
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Fast shipping, however I placed two orders, and on both, an issue.
I first ordered a Bastinelli the sanction, the knife is very good but the kydex sheath does not match the kydex sheath presented in the knife's presentation photo.
Second order, I ordered an Akeron Eklipse orange g10 plus two soft loops, I received two different soft loops, one in rubber and the other in polymer fabric and it was missing the snap button, so unusable.
A
Rating: 2 out of 5
They are sellers... the shipped item was not the right one, I had to return it... so 15 days between payment and receipt of my glasses... no commercial gesture, no apology note in the second package, I will not recommend...
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A
Rating: 4 out of 5
Delivery on time, no problem with the package, however I do not give 5 stars because it could have been cheaper, even free like with some competitors; moreover, everything went very well!
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Rating: 4 out of 5
It should be specified to order with CO2 cartridges.
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Rating: 4 out of 5
I would have preferred the small leather case. But well! Otherwise, everything was fine. Fast shipping.
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Rating: 1 out of 5
It was terrible, the shop is located in France but I wanted the item to be delivered in the UK, at the checkout I paid an item price plus shipping price above 18 pounds. But turns out when UPS delivered the item to the PO box in the UK, they had to collect 87 more pounds for delivery.
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Rating: 4 out of 5
Professional service, prices too high compared to competitors.
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Rating: 2 out of 5
Very mixed, call to warn that they have a shipping issue (that's good) and promise to make a small gesture in compensation. Obviously, there was no gesture for the delay caused, if you can't take responsibility for your proposals, don't make them.
So it makes me doubt their seriousness in case of a more important issue.
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So it makes me doubt their seriousness in case of a more important issue.
A
Rating: 4 out of 5
Delivery on time
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Rating: 2 out of 5
Incomplete package
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Rating: 4 out of 5
fast always on top
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Rating: 2 out of 5
The item received is not the one ordered.
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Rating: 4 out of 5
No problem.
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Rating: 4 out of 5
Satisfied with the shipment and the hatchet
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Rating: 4 out of 5
A LITTLE LONG FOR DELIVERY, to improve.
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Rating: 4 out of 5
I would have liked the address to be written in full and not to forget the name of the housing estate. I almost didn't receive the delivery.
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Rating: 4 out of 5
Fast shipping, cheaper than the manufacturer. I only give 4 stars because I received the 2 items from the brand two saints in bubble wrap and not in a box, and I find that a shame because these are pieces that cost an arm, is it a lack of logic on the part of the manufacturer or the intermediary...? In any case, the pieces are very beautiful and arrived in good condition.
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Rating: 4 out of 5
NO PROBLEMS ON THIS SITE. VERY GOOD WELCOME AND USEFUL INFORMATION
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Rating: 2 out of 5
Hello, I had bought a stiletto which once handled showed, how to say... very poor quality. The safety system was moving around in its housing. On the positive side, you immediately suggested I return it, which I did after my phone call. I am now waiting for confirmation that the package containing the knife has indeed reached you to proceed with the transfer of the refund for the above item to my bank account. Thank you and have a good day.
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Response from ARMES BASTILLE
Hello. You ordered a basic product on which it is difficult to provide finishes equivalent to a high-end product. The knife worked perfectly, however, your satisfaction remains our priority, we have proceeded with your refund as per your request. Thank you for your trust.
A
Rating: 1 out of 5
Unfortunately, no welcome gesture, excessive prices, and no responses to requests.
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Response from ARMES BASTILLE
Hello sir, first of all, you took a TRC, and we pass on our rent and the salary charges of our team, as for the goodies, our logistics team having been quick, the order was sent before reading this email. But next time, with a simple call before the order, we will be happy to include some goodies for you. See you soon.