Customer reviews of AXP Racing

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 450 published reviews
5 376 84% 4 38 8% 3 10 2% 2 11 2% 1 15 3%

Summary of reviews

AXP Racing consistently delivers well-engineered, robust, and lightweight protection that customers rely on for their bikes, with many praising fast and smooth shipping and easy installation. The product range includes skid plates, racks, and guards that fit well on multiple models and provide strong protection, with several users highlighting secure fit, protection quality, and practical benefits during rides. Customer service stands out for responsiveness and helpfulness, including quick warranty processes, guidance, and support when parts or replacements are needed. Overall, customers repeatedly emphasize reliable delivery, solid build quality, and supportive assistance that enhances their riding experience.

1 star review

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L
Larry J.
Rating: 1 out of 5
following a purchase from 19/06/2026
Missing part in the packaging. Had to order it from AXP and a 9.60 dollar part ended up being almost 70 with shipping and fees. I was told to "contact" the dealer as it was on them. No it's not...it was a damn missing part of the skid plate and I had to purchase it, while the damn skid plate was already over 350 dollars. The skid plate doesn't even fit correctly on my 890 ADV R. I had to cut a piece out for the left side fuel petcock housing. Straight garbage.
Response from AXP Racing
Hello,

Thank you for your feedback and we sincerely apologize for the inconvenience caused with your order.

Allow us to clarify our exchanges: you initially contacted us to obtain a link to order this part, but we did not receive any warranty claim or complaint. Therefore, we were unable to address this issue as it was not reported to us directly.

We remain at your disposal for any further information.

Best regards,
The AXP Racing Team
A
Amir G.
Rating: 1 out of 5
following a purchase from 24/05/2026
I didn׳t recieve my order
Response from AXP Racing
Hello Amir,

Thank you for your feedback. We're sorry to hear about the delay with your shipment.

Unfortunately, deliveries to Israel may take longer than expected. We have therefore sent you the tracking link so you can stay updated on the status of your package.

Please feel free to contact us in the coming days by email at [email protected] if the issue persists.

Thank you for your understanding,
The AXP Racing Team
P
philippe C.
Rating: 1 out of 5
following a purchase from 23/04/2026
Forgotten order then shipped sticker does not match the brake. Delivery not in accordance with what I requested.
Translated reviews
Response from AXP Racing
Hello Philippe,

Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. After several exchanges, we proceeded to replace the stickers.

Please do not hesitate to contact us again if you need further assistance.

Best regards,
The AXP Racing team
S
Steve N.
Rating: 1 out of 5
following a purchase from 13/05/2026
J'ai fait 2 glissade avec le sabot il a casser au niveau des soudure en plastique.
Response from AXP Racing
Bonjour Steve,

Merci pour votre retour. Nous sommes désolés d’apprendre que vous avez rencontré un problème avec votre sabot moteur.
Nous accordons une grande importance à la qualité de nos produits et nous nous engageons à offrir à nos clients la meilleure expérience possible. C’est pourquoi nos produits sont garantis pendant leur première année d’utilisation en cas de casse prématurée.

Nous vous invitons à contacter notre service client à [email protected] afin que nous puissions étudier votre situation et vous proposer une solution adaptée.

Cordialement,
L’équipe AXP Racing
B
Blaise T.
Rating: 1 out of 5
following a purchase from 26/04/2026
Ordered a BLACK skid pad for Africa Twin. received ORANGE. Not happy.
Response from AXP Racing
Hello,

Thank you for your feedback. We sincerely apologize for the mix-up with your order. Following our previous exchanges, we sent you the correct item to ensure your bike is properly protected.

Please do not hesitate to contact us if you need any further assistance.

Best regards,
AXP Racing Team
P
Pavlin P.
Rating: 1 out of 5
following a purchase from 25/03/2026
No valid tracking, no email from courier, order still not received, and you ask for feedback?
Response from AXP Racing
Thank you for your feedback.

We’re sorry to hear that you did not receive any notification from us or from the courier. Following the launch of our new website, we experienced some issues with our shipping partners, and we are actively working to resolve them as quickly as possible.

According to the tracking information, your package was delivered on April 7th. If this is not the case, please don’t hesitate to contact us at [email protected] so we can look into this further.

Thank you,
AXP Racing
M
Michael K.
Rating: 1 out of 5
following a purchase from 23/03/2026
Ordered a 701 skid slate. The item send has bolt holes that do not align. It’s not even close. Really poor quality control. I am now trying to get this resolved, but can only communicate through their website which is taking days between responses. When I do get a response, they ask for photos which I have already sent to them. I am having a very very frustrating experience so far, and so would not recommend using this company.
Response from AXP Racing
Sorry to hear that, we're checking internally what happened..

EDIT on 21/04/2026
After further investigation, we have sent you replacement parts for your bike.
Please don’t hesitate to let us know if you experience any issues with the new products, we’ll be happy to assist.
Thank you,
O
Owen L.
Rating: 1 out of 5
following a purchase from 02/03/2026
Ignored my email requesting order cancellation. Sent product anyway and now I'm stuck with it. Paid taxes and tariffs for a product I didn't not want. Proceed with caution with this vendor.
Response from AXP Racing
EDIT on 21/04/2026
We’re sorry to read that our service did not meet your expectations.
After further investigation, it appears that your email requesting cancellation was directed to our spam folder. By the time we became aware of it, your order had already been shipped.
We did send a follow-up email at the time to explain the situation, but unfortunately it was too late to cancel the shipment.
We sincerely apologize for this inconvenience and appreciate your understanding.
M
michael L.
Rating: 1 out of 5
following a purchase from 25/02/2026
The worst tracking I’ve ever seen. Where is the order? It’s been 2-weeks and zero updates on tracking other than fed ex received the shipment way back on 2/25. No updates, no way to track beyond that date. What is going on?
Response from AXP Racing
EDIT on 21/04/2026
We are sorry to read that our service did not meet your expectations.
Your order was temporarily held by FedEx due to a tariff-related request. We promptly provided the required documentation; however, this unexpected process has caused a delay in delivery.
We apologize for any inconvenience caused and appreciate your patience.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/04/2024
I never received my order. I emailed them and have never heard back.
Response from AXP Racing
We may had an issue with the e-mails cause this is not supposed to happen. Please send an e-mail directly to [email protected] with order number and we'll investigate about that
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/09/2023
The skid plate did not fit my bike I have the Beta 125 rr 2T 2018 and the holes where the bolts attach were not twin to the plate. I attached the plate with cuffs and after 2 rides the plate broke
Response from AXP Racing
Dear "anonyme" , we didn't hear from you by e-mail to discuss about your problem. This product never met any issue from our customers so it would be more constructive if we had pictures to offer you a solution. [email protected] is our e-mail . At this point, we consider your rating unjustify as we didn't have any information to investigate about a potential issue. If the skid plate broke then, it may be cause of the "homemade" fitment that was not enough. Waiting to get any news from you !
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/05/2023
Delivery Time was delayed by 2 weeks and parcel arrived damaged and was charged an extra £35 for import costs so made the item very expensive. would not order again from them.
Response from AXP Racing
As your name is not precised, we can't have a look at the concerned order but we generally ship the order in 24/48h . The two weeks late may be a consequence of customs in UK which, with Brexit cause lot of issues and, unfortunatly, we can't manage politic stuff. By ordering from another country and being from UK, you automatically have customes fees.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/02/2023
Ordered and payed for parts 6 weeks ago. No parts has arrived, no shipment updates. No reply when asking for status on shipment. Really disappointed!
Response from AXP Racing
Sorry to hear about that. It seems that we have a problem regarding the e-mails sent through our website as we didn't receive yours. 6 weeks is of course, not normal. Please send your order details, name to our direct e-mail : [email protected]
Waiting for your reply through this e-mail, thank you and sorry again
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/12/2022
Zero customer service support, they never responded to an email for a damage claim. Very disappointed.
Response from AXP Racing
We saw 2 of your comments on the product pages
1) saying you has an issue with hardware
2) sayong you never receive the product
Here you mention a damage ??? Once again, never got any e-mail from you
We read and answer to every e-mail
please send again to [email protected] and give more elements .
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2021
Customer service was appalling. An incorrectly manufactured product was sent to me. They knew it was incorrect before they sent it but they sent it anyway. When they wwere contacted about it they told me to fix it myself.

I had to criticize the product on youtube before the very arrogant Xavier Dugardin said that because I got a discount and free shipping that I should be grateful.

If AXP had pride in their products this wouldn't have happened.

Overall, a disgustingly bad experience.
Response from AXP Racing
Dear Gary ! The product was not incorrect, just not bent enough for some degreeds and we gave you the advice to make a minor modification, easy to manage at home, in order to make you save time. You didn't want to make it so we sent back another one. Remember that we're talking about a 20€ part.
Regarding our answers, arrogance is not a correct term. We offered you a discount which was exceptionnal, we had no reason to do it. We didn't find fair your way to "attack" us for this minor issue regarding the offer we done for you.
We can make mistakes, customers can perfectly be unhappy and write us. We always find a solution by a cordial exchange.
Best regards
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