Customer reviews of AXP Racing

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 450 published reviews

Summary of reviews

AXP Racing consistently delivers well-engineered, robust, and lightweight protection that customers rely on for their bikes, with many praising fast and smooth shipping and easy installation. The product range includes skid plates, racks, and guards that fit well on multiple models and provide strong protection, with several users highlighting secure fit, protection quality, and practical benefits during rides. Customer service stands out for responsiveness and helpfulness, including quick warranty processes, guidance, and support when parts or replacements are needed. Overall, customers repeatedly emphasize reliable delivery, solid build quality, and supportive assistance that enhances their riding experience.

Reviews 1, 2, 3 and 4 stars

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/02/2024
Great product that I’ve used on previous bikes, only thing I would change is to have countersunk bolts for the front mounts also.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 02/02/2024
YAMAHA YZ 250 ( 2023 ) engine guard XL .

The plastic of the engine guard was old and inflexible (baked) . It broke on the first enduro ride .
Response from AXP Racing
We didn't receive any e-mail from you so we didn't have the chance to solve the issue. Our customer service replaces the parts during the firt year of use. As you didn't write us, your comment doesn't not represent the real service we offer.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/11/2023
product came without mounting instructions.
Response from AXP Racing
Did you send an e-mail to our customer service to solve that ? That kind of mistake can happen but we always send what is missing when the customer informe us.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/11/2023
buon servizio, puntuale, niente da segnalare
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/11/2023
Good,not checked for now,but looks good and install easy,moore info in next summer,after some challenges
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/09/2023
The skid plate did not fit my bike I have the Beta 125 rr 2T 2018 and the holes where the bolts attach were not twin to the plate. I attached the plate with cuffs and after 2 rides the plate broke
Response from AXP Racing
Dear "anonyme" , we didn't hear from you by e-mail to discuss about your problem. This product never met any issue from our customers so it would be more constructive if we had pictures to offer you a solution. [email protected] is our e-mail . At this point, we consider your rating unjustify as we didn't have any information to investigate about a potential issue. If the skid plate broke then, it may be cause of the "homemade" fitment that was not enough. Waiting to get any news from you !
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 25/09/2023
Works fine
Response from AXP Racing
This may deserves a 5 starts rate better than 3 if it works fine ?..
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/03/2023
Fast delivery.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/07/2023
The site may not be the most intuitive site, but with a bit of commen sense you'll find what you need.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2023
Prodotto che già conoscevo , però x Yamaha tenere ho dovuto adattare un po’ i fori in quanto non coincidono con quelli presenti sulla moto.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 10/06/2023
The website is easy to navigate and so it is to place and order. I made a pre-order for the new KTM 690 skid plate but I didn't get info about when I was going to receive my order. So I had to write the AXP Racing team and they kindly told me. I had an issue with the skid plate because the AXP Racing team didn't take into accout the KTM crashbars when designing the skid plate, so I couldn't fit it. I had to trim the new skid plate on both sides to fit it. Afterwards, I let them know the issue but they didn't care much. I finally sent an email to share photos of the trimming I did, to help them improve the desing or at least make customers aware of this issue, but they didn't even reply to my email.
Response from AXP Racing
Nothing to say about pre order stuff, a delay was indicated in the product page until it's in stock so the message was removed. About the design of the part, it's clearly indicated on our website, on the product page. Looking at "CHARACTERISTIC" chapter, it's written "Fitment and compatibility with any other accessory not listed above cannot be guaranteed with your purchase. Any changes made by you are your sole responsibility and cannot be taken care of afterwards." So the fact that the skid plate is not compatible with crash bars was a clear information, no mistake from us. You were aware from this and ordered the product so it's your own responsability.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/05/2023
Delivery Time was delayed by 2 weeks and parcel arrived damaged and was charged an extra £35 for import costs so made the item very expensive. would not order again from them.
Response from AXP Racing
As your name is not precised, we can't have a look at the concerned order but we generally ship the order in 24/48h . The two weeks late may be a consequence of customs in UK which, with Brexit cause lot of issues and, unfortunatly, we can't manage politic stuff. By ordering from another country and being from UK, you automatically have customes fees.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/04/2023
Very good
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/02/2023
Ordered and payed for parts 6 weeks ago. No parts has arrived, no shipment updates. No reply when asking for status on shipment. Really disappointed!
Response from AXP Racing
Sorry to hear about that. It seems that we have a problem regarding the e-mails sent through our website as we didn't receive yours. 6 weeks is of course, not normal. Please send your order details, name to our direct e-mail : [email protected]
Waiting for your reply through this e-mail, thank you and sorry again
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/01/2023
fast delivery. the navigation through the order process on the web site seems a bit fragile.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/01/2023
Great products, install was a bit tricky, aligning screws and holes was difficult at times. Had an axp on my 701 and it worked very well.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/12/2022
Zero customer service support, they never responded to an email for a damage claim. Very disappointed.
Response from AXP Racing
We saw 2 of your comments on the product pages
1) saying you has an issue with hardware
2) sayong you never receive the product
Here you mention a damage ??? Once again, never got any e-mail from you
We read and answer to every e-mail
please send again to [email protected] and give more elements .
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/09/2022
Nice website, easy to use. I contacted them 2 times about the delivery and customs. Nobody answered
Response from AXP Racing
Sorry about that, we have been very busy and not always asnwering at phone but we daily answer to e-mails . Which support did you use to contact us ?
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/06/2022
Good
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/05/2022
Fine
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/05/2022
Sharp edges on rear rack for CRF 300
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/05/2022
I’m in the USA-there response to emails-shipping notifications seems delayed slow response time-they could definitely be more professional in that regard-
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 25/04/2022
it took almost 3 weeks before we got the ordered sparepats, whit out any notice(:

And when we order from you web, it is not working, and then some how it works .
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2022
Product is very good. But transport cost is little bit high.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/02/2022
Reasonably fast delivery. Easy to order.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2022
Picked up a skid plate+linkage guard for my Honda CRF300L - it’s perfect, only thing keeping it from 5 stars is the high price.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/09/2021
Late shipping only after I asked what's going on with my order.
Response from AXP Racing
Dear Tomislav, we apologize for the late. The current covid situation creates a lot of issues to the carriers. You should have received a notification and you didn"t so we have noticed it and hope it will not happen again. Thank you
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/01/2021
Stickers and bolts were missing.
Response from AXP Racing
Tyron, sorry about that. Did you contact us by e-mail to sort this out ? We would have been happy to send you the missing stuff ! Thanks for your comment
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2021
Customer service was appalling. An incorrectly manufactured product was sent to me. They knew it was incorrect before they sent it but they sent it anyway. When they wwere contacted about it they told me to fix it myself.

I had to criticize the product on youtube before the very arrogant Xavier Dugardin said that because I got a discount and free shipping that I should be grateful.

If AXP had pride in their products this wouldn't have happened.

Overall, a disgustingly bad experience.
Response from AXP Racing
Dear Gary ! The product was not incorrect, just not bent enough for some degreeds and we gave you the advice to make a minor modification, easy to manage at home, in order to make you save time. You didn't want to make it so we sent back another one. Remember that we're talking about a 20€ part.
Regarding our answers, arrogance is not a correct term. We offered you a discount which was exceptionnal, we had no reason to do it. We didn't find fair your way to "attack" us for this minor issue regarding the offer we done for you.
We can make mistakes, customers can perfectly be unhappy and write us. We always find a solution by a cordial exchange.
Best regards
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
Order status updates could be improved.
Response from AXP Racing
Thanks Roger ! We take notes of your feedback which will help us to improve our website. Feel free to send me what you would like to see as improvements, directly to my e-mail [email protected]
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/08/2021
Very durable and well designed product. Will have to wait until the snow melts before I can actually test it. The downside was my order was missing the two plastic anchors that hook onto the subframe. It appears that someone at there location snaked out the parts before shipment. I was finally able to reach them through Facebook. Apparently they don't answer through there website.
Response from AXP Racing
Deano, sorry again for that mess. We'll try to avoid it more again in the future. Next time feel free to contact me directly to [email protected]
Best regards
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/09/2021
Translations aren’t great
Response from AXP Racing
Nick, we try to do the best we can but can always do better ! feel free to tell me what was not clear enough to you and we'll try to improve it ! Thanks
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/09/2021
No track number,no useful information on email
Response from AXP Racing
Helder, sorry for the mess, you're supposed to receive the tracking anytime by our carriers partners. If it was not even in your spam, feel free to ask us and we'll report it to the concerns companies
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2021
The products great but it took forever to receive it
Response from AXP Racing
Rodolfo, we ship orders in the 24 hours, some exceptions may happen and we try to manage it the best way with the customers. Sometimes we ship in time and carriers delay the date of delivery for reasons we don't master. We hope to see you a next time for a better experience ! Thanks for your feedback