Customer reviews of AYur-vana

Hello,
We wanted to thank you for your positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience since you rated us 1/5. We therefore take the liberty of sending you a request to modify this same rating. If your experience ultimately did not meet your expectations, please feel free to tell us more so we can assist you as best we can.

Wishing you a wonderful day.

The AYur-vana customer service

Hello Mrs. NATALI,

Thank you very much for your feedback; We are delighted to learn that you like our products.
We also take note of your feedback regarding the amount of paper documents. Your comment is very valuable: we are already committed to reducing these materials and your message encourages us to continue in this direction to limit our impact on the environment.

We wish you an excellent day and hope to see you again very soon on our site.

Warm regards,
The AYur-vana team

Hello,

We sincerely apologize for this disappointing experience.
We completely understand your frustration: you chose our product based on the announced composition, and you did not receive exactly what you expected.

AYur-vana is a small family-owned French company, and we care about satisfying our customers as best we can. However, it can happen that our responsiveness is impacted due to our small structure, which unfortunately explains that the update of the bulk Tulsi information on our site was not made at the exact moment we started sending the new product composition.

We are sincerely sorry and assure you that this situation is exceptional.

Thank you for taking the time to share your feedback: your comments are valuable and help us improve.

The Ayur-vana team

Hello,

We sincerely apologize for the inconvenience caused and the delivery problem you experienced. After a more detailed review of your order tracking, it turns out that the carrier decided to change the drop-off point of your package for no apparent reason. Unfortunately, we are dependent on our carrier and cannot control all of their actions. However, we have conveyed your dissatisfaction to them and insisted that this does not happen again in the future.

We also took the liberty of sending you an email inviting you to reassess your shopping experience. Our customers' feedback is very important to us and helps us continuously improve and provide the best. We would therefore be extremely grateful if you could give us more feedback and ideally not take this unfortunate delivery experience into account, over which we unfortunately have no influence.

Hoping that our products will meet your expectations and that this unfortunate incident will not impact your satisfaction with our services, we wish you a wonderful day.

The AYur-vana team

Hello Mrs. Brabant,

First of all, we would like to thank you for your feedback.
On our side, we tested the issue you reported and did not encounter any problems with the payment. You are the first to report this issue to us and other customers also choose Paypal and can finalize their order.
We absolutely do not question the issue you encountered, however, as we are unable to reproduce it, we unfortunately could not assist you with this problem.

Please know that your satisfaction remains our priority and we are sorry for not having met your expectations.

Wishing you a very nice day.

The AYur-vana team

Hello,

Thank you for taking the time to leave us a comment.
We are however a bit surprised upon reading your message, particularly regarding the chia seeds, which we do not sell. It is possible that there was a small confusion with another order or another site.

If that is the case, and this review does not concern our store, please feel free to modify it — it would help us a lot. Of course, if you have any questions or doubts, our team is happy to assist you.

Have a nice day,

The AYur-vana team

Hello,
We wanted to thank you for your very positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience as you rated us 1/5. We would therefore like to send you a request to modify this same rating. If your experience did not meet your expectations, please feel free to tell us more so that we can assist you as best as we can. Wishing you a wonderful day. The AYur-vana customer service

Hello Kristan, We are very sorry that you were not satisfied with our service. We take note of your comment and will do our utmost to improve this point even further. Have a nice day Ayur-vana customer service

Hello We are sending your order back to the right address, we will receive it at the beginning of next week. We are sorry for the inconvenience.

Hello We are sorry for the late delivery, we do everything possible to improve our delivery times, for your next orders, please note that it is preferable to check that the products ordered are in stock. The Ayur Vana team

Hello The address mentioned on the BL Colissimo is indeed 1125 montée de Baume à Colonne, the delivery error is due to Colissimo which did not direct the parcel to the address mentioned. We apologize for any inconvenience caused beyond our control. The D'Ayur Vana team

Following our meeting today, please contact us again as planned, and we will review the parcel if it is lost in the post.

Hello, there seems to have been an inversion in the preparation of your order. We are sending you back the product you ordered. Please do not hesitate to contact our customer service department by e-mail or telephone. If necessary, we'll let you try the wrongly received products. Wishing you an excellent day

Hello, We have checked the products in your order and all the recognized contraindications are complete. We invite you to contact us to substantiate your remark. Wishing you an excellent day

Hello René, we're sorry your experience didn't live up to your expectations. Dietary supplements should not be treated like drugs, and we are not in a position to provide information in this way. This approach would not be very serious. This is all the more true given that the effects of phytotherapy on the body can vary from one individual to another. Our products are analyzed and designed in accordance with French regulations, and consequently comply with current standards. With regard to our loyalty and discount programs, these cover the entire range and are sufficiently recurrent for everyone to be able to use them at their convenience. Next, please note that the deferred shipment of your order left our premises today and should arrive very soon. We wish you a pleasant day,

Hello Mrs, this product will be available again next week and will be sent to you immediately. We apologize for the inconvenience of this short break.

Hello, following your alert we have carried out checks on the site and at this stage have not found any anomalies. If you encounter any difficulties, please do not hesitate to contact customer service by phone, email or via the contact form on the site.

Hello, your parcel was sent on the 5.12 within 2 days of your order. However, the postal tracking indicates that the parcel has since been lost. In order to limit the inconvenience, which is beyond our control, we have sent you an e-mail to arrange for the parcel to be returned or, exceptionally, for a refund. Wishing you an excellent day

Hello, the protective film is indeed present on every pillbox. It may be an exceptional oversight during production. In this case, you can - if you wish - send us back the pillbox concerned so that we can replace it as soon as possible.

Hello Zoé, Thank you for your feedback. To stop receiving our fortnightly offers, simply send us a request. We will take into account your request to unsubscribe as of today. Please do not hesitate to contact us.

Hello, these are not postage costs but the vat that is initially deducted from your invoice based on your delivery location. The vat is then due on receipt. Please do not hesitate to contact us should you require any further information.