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C
Rating: 4 out of 5
Perfect, fast
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Customer reviews of AYur-vana
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 540 published reviews
Summary of reviews
The store consistently delivers fast shipping and quick delivery, with many messages noting packages arrive promptly and are well packaged. Customers highlight reliable product quality and clear, informative packaging, including explanatory notices and recyclable packaging, with products like Triphala and herba extracts meeting expectations. The customer service and follow-up are praised, including serious follow-up, helpful explanations, and ongoing satisfaction with purchases. Overall, customers express 100% or very high satisfaction, repeatedly describing the experience as smooth, dependable, and trustworthy.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Good
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B
Rating: 4 out of 5
Very good reception of the package
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G
Rating: 4 out of 5
Just the loose herbal teas that were scattered in the box. I was able to recover 3/4 of the product. Otherwise, nothing negative to say.
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J
Rating: 4 out of 5
Nothing to say it's ok
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E
Rating: 4 out of 5
I am however surprised that the liquid in the turmeric black pepper bottle etc... is completely black even without being shaken! Is this normal? Best regards
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C
Rating: 4 out of 5
Very good products with fast delivery.
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I
Rating: 2 out of 5
We changed the pickup point so I couldn't collect the package, too far from my home.
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M
Rating: 4 out of 5
No delivery problem but I wrote with a question to your website and no response....
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S
Rating: 1 out of 5
I am satisfied with my order but I find that I no longer have the discount benefits that we used to have with the little magazine we received every 2 months.
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A
Rating: 1 out of 5
Not bad
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Response from AYur-vana
Hello,
We wanted to thank you for your positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience since you rated us 1/5. We therefore take the liberty of sending you a request to modify this same rating. If your experience ultimately did not meet your expectations, please feel free to tell us more so we can assist you as best we can.
Wishing you a wonderful day.
The AYur-vana customer service
We wanted to thank you for your positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience since you rated us 1/5. We therefore take the liberty of sending you a request to modify this same rating. If your experience ultimately did not meet your expectations, please feel free to tell us more so we can assist you as best we can.
Wishing you a wonderful day.
The AYur-vana customer service
P
Rating: 4 out of 5
I am fine in the bathroom and I am less bloated thank you
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D
Rating: 1 out of 5
Still nothing received, probably a problem with the post
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V
Rating: 4 out of 5
Effective capsules from the first dose (2 capsules). Rapid improvement of transit (excessively for me). Advice from my naturopath: 2 capsules in the morning, noon, and evening for 1 month initially).
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V
Rating: 3 out of 5
A pill organizer that was paid for was missing from the package. The products are very good.
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V
Rating: 1 out of 5
The delivery was made to the wrong address for the second time.
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D
Rating: 4 out of 5
I just regret that we no longer have the discounts thanks to the code we received each month
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M
Rating: 3 out of 5
Good product but delivery a bit long and communication to be reviewed
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A
Rating: 3 out of 5
I had ordered a foot cream and I received toothpaste. After calling, I am still waiting for the product to exchange. Thank you
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D
Rating: 3 out of 5
Hello, I am very satisfied with your products. However, there are way too many paper documents that I will not read. What a waste of paper for the planet and money for you.
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Response from AYur-vana
Hello Mrs. NATALI,
Thank you very much for your feedback; We are delighted to learn that you like our products.
We also take note of your feedback regarding the amount of paper documents. Your comment is very valuable: we are already committed to reducing these materials and your message encourages us to continue in this direction to limit our impact on the environment.
We wish you an excellent day and hope to see you again very soon on our site.
Warm regards,
The AYur-vana team
Thank you very much for your feedback; We are delighted to learn that you like our products.
We also take note of your feedback regarding the amount of paper documents. Your comment is very valuable: we are already committed to reducing these materials and your message encourages us to continue in this direction to limit our impact on the environment.
We wish you an excellent day and hope to see you again very soon on our site.
Warm regards,
The AYur-vana team
A
Rating: 3 out of 5
I had asked for information but I received no response
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F
Rating: 4 out of 5
good products but a bit too expensive
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N
Rating: 4 out of 5
good product
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E
Rating: 1 out of 5
Hello, I just received the five 100g packs of Tulsi, the composition announced on your site is Krishna Tulsi Leaves* (Ocimum sanctum), Rama Tulsi* (Ocimum ternuiflorum), which motivated me to order from you and the 50/50 (as your site suggests) for a more pronounced taste with 50% Rama, but I received Krishna/Vana/and Rama. I am therefore waiting to receive my five packs with the correct composition, or failing that, a refund. Response from Ayur-vana, return your packages, we will refund you. The return shipping costs are at my expense, and no apology!!!
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Response from AYur-vana
Hello,
We sincerely apologize for this disappointing experience.
We completely understand your frustration: you chose our product based on the announced composition, and you did not receive exactly what you expected.
AYur-vana is a small family-owned French company, and we care about satisfying our customers as best we can. However, it can happen that our responsiveness is impacted due to our small structure, which unfortunately explains that the update of the bulk Tulsi information on our site was not made at the exact moment we started sending the new product composition.
We are sincerely sorry and assure you that this situation is exceptional.
Thank you for taking the time to share your feedback: your comments are valuable and help us improve.
The Ayur-vana team
We sincerely apologize for this disappointing experience.
We completely understand your frustration: you chose our product based on the announced composition, and you did not receive exactly what you expected.
AYur-vana is a small family-owned French company, and we care about satisfying our customers as best we can. However, it can happen that our responsiveness is impacted due to our small structure, which unfortunately explains that the update of the bulk Tulsi information on our site was not made at the exact moment we started sending the new product composition.
We are sincerely sorry and assure you that this situation is exceptional.
Thank you for taking the time to share your feedback: your comments are valuable and help us improve.
The Ayur-vana team
V
Rating: 4 out of 5
Product received quickly and well packaged
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M
Rating: 4 out of 5
Well packaged, deadlines respected, informative journal, nice discovery
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P
Rating: 4 out of 5
Perfect. Very good product
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M
Rating: 1 out of 5
The delivery was supposed to be made to a pickup point next to my house 250 m which is always open. It was delivered to a pickup point 2.5 km away. I was too tired to go get it. Therefore, I did not receive my order.
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Response from AYur-vana
Hello,
We sincerely apologize for the inconvenience caused and the delivery problem you experienced. After a more detailed review of your order tracking, it turns out that the carrier decided to change the drop-off point of your package for no apparent reason. Unfortunately, we are dependent on our carrier and cannot control all of their actions. However, we have conveyed your dissatisfaction to them and insisted that this does not happen again in the future.
We also took the liberty of sending you an email inviting you to reassess your shopping experience. Our customers' feedback is very important to us and helps us continuously improve and provide the best. We would therefore be extremely grateful if you could give us more feedback and ideally not take this unfortunate delivery experience into account, over which we unfortunately have no influence.
Hoping that our products will meet your expectations and that this unfortunate incident will not impact your satisfaction with our services, we wish you a wonderful day.
The AYur-vana team
We sincerely apologize for the inconvenience caused and the delivery problem you experienced. After a more detailed review of your order tracking, it turns out that the carrier decided to change the drop-off point of your package for no apparent reason. Unfortunately, we are dependent on our carrier and cannot control all of their actions. However, we have conveyed your dissatisfaction to them and insisted that this does not happen again in the future.
We also took the liberty of sending you an email inviting you to reassess your shopping experience. Our customers' feedback is very important to us and helps us continuously improve and provide the best. We would therefore be extremely grateful if you could give us more feedback and ideally not take this unfortunate delivery experience into account, over which we unfortunately have no influence.
Hoping that our products will meet your expectations and that this unfortunate incident will not impact your satisfaction with our services, we wish you a wonderful day.
The AYur-vana team
D
Rating: 4 out of 5
Well served quickly.
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C
Rating: 4 out of 5
Noticeable improvement in my joints which are much less sore. Thank you!
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P
Rating: 4 out of 5
ras
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N
Rating: 4 out of 5
Very understanding, and merchants, I eventually received this order and you had already resent the order! In the end, you had the gesture to offer it to me as compensation! Thank you
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G
Rating: 4 out of 5
Reception more complicated than the initial address. But, products impeccable.
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S
Rating: 4 out of 5
Precise and fast
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V
Rating: 3 out of 5
A lot of difficulties in placing the order, error at the time of payment and customer service did not want to hear that there was a problem on the site. I ended up finding out myself that the problem was with Paypal and that it worked with another type of payment. Again, customer service did not want to hear anything even though other people probably have the same problem.
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Response from AYur-vana
Hello Mrs. Brabant,
First of all, we would like to thank you for your feedback.
On our side, we tested the issue you reported and did not encounter any problems with the payment. You are the first to report this issue to us and other customers also choose Paypal and can finalize their order.
We absolutely do not question the issue you encountered, however, as we are unable to reproduce it, we unfortunately could not assist you with this problem.
Please know that your satisfaction remains our priority and we are sorry for not having met your expectations.
Wishing you a very nice day.
The AYur-vana team
First of all, we would like to thank you for your feedback.
On our side, we tested the issue you reported and did not encounter any problems with the payment. You are the first to report this issue to us and other customers also choose Paypal and can finalize their order.
We absolutely do not question the issue you encountered, however, as we are unable to reproduce it, we unfortunately could not assist you with this problem.
Please know that your satisfaction remains our priority and we are sorry for not having met your expectations.
Wishing you a very nice day.
The AYur-vana team
G
Rating: 4 out of 5
In testing. Pleasant approach.
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A
Rating: 2 out of 5
Package arrived damaged, the chia seed packet was open and the seeds were spilled all over the box with the rest of the products.
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Response from AYur-vana
Hello,
Thank you for taking the time to leave us a comment.
We are however a bit surprised upon reading your message, particularly regarding the chia seeds, which we do not sell. It is possible that there was a small confusion with another order or another site.
If that is the case, and this review does not concern our store, please feel free to modify it — it would help us a lot. Of course, if you have any questions or doubts, our team is happy to assist you.
Have a nice day,
The AYur-vana team
Thank you for taking the time to leave us a comment.
We are however a bit surprised upon reading your message, particularly regarding the chia seeds, which we do not sell. It is possible that there was a small confusion with another order or another site.
If that is the case, and this review does not concern our store, please feel free to modify it — it would help us a lot. Of course, if you have any questions or doubts, our team is happy to assist you.
Have a nice day,
The AYur-vana team
F
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
the prices are a bit expensive
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C
Rating: 4 out of 5
Delivered quickly. For the effectiveness of the products, we will have to wait a few months, it's a shame that we are not followed up to respond.
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