Customer reviews of Baroncollections

7,6 /10

Based on 163 published reviews

5 102 63% 4 5 3% 3 10 6% 2 7 4% 1 39 24%

Summary of reviews

Baroncollections delivers strong product variety with packaging that customers consistently praise; many items arrive in perfect condition and are well protected, with some noting the packaging even includes small gifts. The store’s delivery experience is a mix of highly efficient, fast shipping and long delays; several orders arrive quickly and intact, while others are described as extremely late, with some including minimal communication. Customer service is highlighted as responsive and helpful in several positive notes, with mentions of top-notch assistance and fast resolution in certain cases, though this theme also appears alongside occasional delays. Overall, customers repeatedly mention reliable packaging and well-preserved items, along with positive impressions of price/value and repeat orders, reinforcing trust in Baroncollections when deliveries and communications go smoothly.

Reviews 1, 2 and 4 stars

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Yohann R.

Published on 01/05/2025 à 16h44 following a purchase from 01/03/2025

A missing card during my last order and despite several emails, the responses are almost non-existent. I regret the quality of customer service. I hope to receive a response quickly or finally receive my missing card.

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Billy B.

Published on 10/04/2025 à 10h14 following a purchase from 09/02/2025

Deadline not necessarily respected

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Stephane D.

Published on 09/04/2025 à 18h41 following a purchase from 08/02/2025

I bought a product that I thought I would receive in two or three days, but it took almost a month to get it after following up on social media. Nothing more as compensation for me, this is a dealbreaker, I will not buy from this site again.

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Jeremy M.

Published on 08/04/2025 à 16h29 following a purchase from 07/02/2025

Delayed package, catastrophic customer service, do not keep their commitments

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Soren V.

Published on 02/04/2025 à 10h05 following a purchase from 01/02/2025

I placed an order over a month ago, still not processed and no communication regarding this.

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Gwenn M.

Published on 31/03/2025 à 16h46 following a purchase from 07/01/2025

The problem is that I want a refund for a package not picked up, but this refund is delayed (+1 month currently)

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David R.

Published on 04/03/2025 à 04h55 following a purchase from 02/01/2025

An order that was delayed for shipping, I requested cancellation and, as luck would have it, the next day my order was shipped. I explained my situation on Instagram and was responded to with disdain. Never again with them, I strongly advise against it. Of course, an order that arrives 14 days later is no longer of interest (for a TCG release).

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David B.

Published on 16/12/2024 à 09h56 following a purchase from 29/11/2024

1st order with this store and problem with delivery. What I didn't appreciate at all was the 1st contact with customer service (the manager). I received notification on 03/12 that my parcel was being prepared (creation of a Mondial Relay parcel number). 4 days later, I tracked the package and saw that it was still being prepared by the seller and hadn't yet been delivered. I then contacted the site and the 1st response I got from customer service was: please be patient, we've had a huge number of orders and it's normal that the status of the parcel hasn't changed. The manager didn't even take the time to look into my problem. As of 16/12, the parcel is still listed as being in the seller's preparation department. By insisting, the site sent me another parcel by Colissimo. I already found the prices on this site rather expensive, but one thing's for sure: I won't be ordering from this site again. I don't understand why some Youtubers work in partnership with this site. There are other online stores (for One Piece cards) that are much more interesting in terms of price and more efficient in terms of parcel delivery and customer service.

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ALINE G.

Published on 05/12/2024 à 14h28 following a purchase from 25/11/2024

package not received

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Billy A.

Published on 28/11/2024 à 15h12 following a purchase from 18/11/2024

Product received not as ordered. I ordered English One Piece display protectors and received Japanese One Piece TCG cards instead. Despite my e-mail complaint, I still haven't had a reply after a week.

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Denis G.

Published on 12/11/2024 à 12h15 following a purchase from 31/10/2024

No news of my claim.

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