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J
Rating: 3 out of 5
I am satisfied with the product itself, nothing to say about that. However, leaving the customer without answers is frustrating...
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Customer reviews of Baroncollections
Trust Attestation
7,6
/10
Overall rating: 7,6 out of 10
Based on 163 published reviews
Summary of reviews
Baroncollections delivers strong product variety with packaging that customers consistently praise; many items arrive in perfect condition and are well protected, with some noting the packaging even includes small gifts. The store’s delivery experience is a mix of highly efficient, fast shipping and long delays; several orders arrive quickly and intact, while others are described as extremely late, with some including minimal communication. Customer service is highlighted as responsive and helpful in several positive notes, with mentions of top-notch assistance and fast resolution in certain cases, though this theme also appears alongside occasional delays. Overall, customers repeatedly mention reliable packaging and well-preserved items, along with positive impressions of price/value and repeat orders, reinforcing trust in Baroncollections when deliveries and communications go smoothly.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
Service usually very high quality but my last order, a case op11 in Japanese, has still not been sent, it's been more than 2 months since I ordered. The customer service is unfortunately very poor, no communication about the progress of my order. A friend of mine is in the same situation... 800 euros of order and no way to know if I will be refunded or if the delay is just monstrous.
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J
Rating: 1 out of 5
1 month of waiting to receive my order after several follow-ups. They prefer to focus on opening their store, okay, but don't let the orders linger / because the money has indeed been debited from the bank account! We were disappointed and we will not order from their site again. Sorry.
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Y
Rating: 1 out of 5
A missing card during my last order and despite several emails, the responses are almost non-existent. I regret the quality of customer service. I hope to receive a response quickly or finally receive my missing card.
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J
Rating: 3 out of 5
Extremely long delivery times for display protections (no information during the wait, ignores messages and finally responds to a cancellation request after 6 weeks of waiting only after sending the package specifying that there will be a 20% deduction from the amount spent because the package is sent, unfair loyalty system, high prices compared to local stores (190 euros for a display op09 one piece instead of 130 euros, even networks do not sell as expensively) free shipping only after an order of 200 euros, the only positive point and certainly the most important, very good quality regarding the display protection op09 fr.
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B
Rating: 4 out of 5
Deadline not necessarily respected
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S
Rating: 1 out of 5
I bought a product that I thought I would receive in two or three days, but it took almost a month to get it after following up on social media. Nothing more as compensation for me, this is a dealbreaker, I will not buy from this site again.
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S
Rating: 3 out of 5
The packages are well packaged but the waiting time is too long while the delivery date displayed on their site has passed. They prioritize the first pre-order purchases for shipping. So we can end up waiting 2 months for an order placed on the day itself.
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J
Rating: 1 out of 5
Delayed package, catastrophic customer service, do not keep their commitments
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G
Rating: 1 out of 5
The problem is that I want a refund for a package not picked up, but this refund is delayed (+1 month currently)
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D
Rating: 1 out of 5
An order that was delayed for shipping, I requested cancellation and, as luck would have it, the next day my order was shipped. I explained my situation on Instagram and was responded to with disdain. Never again with them, I strongly advise against it. Of course, an order that arrives 14 days later is no longer of interest (for a TCG release).
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A
Rating: 1 out of 5
package not received
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B
Rating: 1 out of 5
Product received not as ordered. I ordered English One Piece display protectors and received Japanese One Piece TCG cards instead. Despite my e-mail complaint, I still haven't had a reply after a week.
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D
Rating: 4 out of 5
No news of my claim.
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