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L
Rating: 1 out of 5
Never again
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Customer reviews of Baroncollections
Trust Attestation
7,6
/10
Overall rating: 7,6 out of 10
Based on 163 published reviews
Summary of reviews
Baroncollections delivers strong product variety with packaging that customers consistently praise; many items arrive in perfect condition and are well protected, with some noting the packaging even includes small gifts. The store’s delivery experience is a mix of highly efficient, fast shipping and long delays; several orders arrive quickly and intact, while others are described as extremely late, with some including minimal communication. Customer service is highlighted as responsive and helpful in several positive notes, with mentions of top-notch assistance and fast resolution in certain cases, though this theme also appears alongside occasional delays. Overall, customers repeatedly mention reliable packaging and well-preserved items, along with positive impressions of price/value and repeat orders, reinforcing trust in Baroncollections when deliveries and communications go smoothly.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Pire boutique qui existe
A
Rating: 1 out of 5
Still waiting for my order for 2 months
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C
Rating: 1 out of 5
I received nothing
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J
Rating: 1 out of 5
Order arrived extremely late with no communication from them.. and given the reviews, I consider myself lucky to have received it!
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F
Rating: 1 out of 5
It's ridiculous how you don't give any news about the orders placed, while the items are not marked as 'preorder'
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L
Rating: 1 out of 5
Bad, frauds. Menteurs. Avoid.
L
Rating: 1 out of 5
To flee, customer services that slip away. You deliver after opening and sort displays 2 months after the official release. Crooks!
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R
Rating: 1 out of 5
1 single order received out of 4, it's sad to trust and end up looking for the items much more expensive later..
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M
Rating: 1 out of 5
Soon 3 months since I ordered and I still haven't received anything, it's a big mess.
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X
Rating: 1 out of 5
A nightmare to be delivered, I am still waiting for 4 orders for almost 4 months (without pre-order of course) no responses to emails.
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C
Rating: 1 out of 5
Never received my product after 2 months !
D
Rating: 1 out of 5
No response to emails. No news for 1 month before they finally send the product. I absolutely do not recommend this site.
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L
Rating: 1 out of 5
Cata a scam
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C
Rating: 1 out of 5
I am extremely unhappy with my order and the customer service. 1. I never received my order. 2. Customer service ignores me and does not contact me. This is unacceptable!
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M
Rating: 1 out of 5
I still haven't received my order
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H
Rating: 1 out of 5
If I could give 0 I would. An endless hairy wait for a product everywhere, more than 2 months of waiting for a demon fruit available in all the stores in France and not out of stock anywhere. Shameful. No response by email for more than eight months. My package has been ready to be dropped off at Mondial Relay for more than a week and currently no news, again! I clearly do not recommend buying here, just a bunch of good-for-nothings selling you products they don't even have lol.
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A
Rating: 1 out of 5
Damaged packages and cards, customer service that does not respond to emails for complaints. Avoid.
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N
Rating: 1 out of 5
Baron collection are the worst One Piece e-commerce sellers
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E
Rating: 1 out of 5
Excessive delay, useless customer service, I will not order again.
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G
Rating: 1 out of 5
Shameful! It's been 4 months since I have been waiting for my order to be finalized. They sell products on their site that they do not have in stock. And on top of that, it's poorly managed, it's a disaster. The customer service is quite responsive in their replies but no solution has been found. I have heard all possible and imaginable excuses. They promise that it is being managed, in preparation or something else, but after already 2 partial deliveries for the same order, I am still waiting for the rest 4 months after the order. Stay away!!!
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G
Rating: 4 out of 5
I received my display well, with a little delay, but I received it well. Now I'm still waiting for the one piece magazine that I pre-ordered
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A
Rating: 4 out of 5
Really long delays with a somewhat complicated order tracking. On the other hand, the product was very well packaged and cared for.
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S
Rating: 1 out of 5
To avoid
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R
Rating: 1 out of 5
The packaging of the cards was torn and in poor condition for new products, it leaves much to be desired. (A lot of delay)
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S
Rating: 1 out of 5
Zero seller, heavily neglects customers. Very long wait time for an order. On the other hand, the store in Paris is top-notch.
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J
Rating: 1 out of 5
Very bad experience. I placed my order on the opening day of pre-orders and I received my order a month after the release date. I had to send numerous messages to finally get a response. Once the tracking number was received, I still had to wait several days for the package to finally be handed over to the delivery service. Moreover, the prices are very high and it is easy to find cheaper in other stores (that respect their customers' pre-orders). This was not my first order (which went badly), but it will be the last. This review concerns the order from January 12 and the previous ones (as I am finally being offered to give my opinion on this site).
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A
Rating: 1 out of 5
Delivery too long
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S
Rating: 1 out of 5
4 and a half months of waiting, emails everywhere. Customer service overwhelmed and not solution-oriented.
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D
Rating: 1 out of 5
Order delivered late, no commercial gesture, to avoid...
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M
Rating: 1 out of 5
Very bad experience, package sent to the wrong pickup point (not their fault), however after several calls (4 if I remember correctly) and several visits to the store, I was never contacted by the purchasing service. I had to go to the store and make a fuss to retrieve my product, for which I have still not been reimbursed for the shipping costs, given that I had to go there 3 times. In short, I will not be ordering from you again, and I will not recommend you.
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M
Rating: 1 out of 5
long wait times, zero information
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A
Rating: 4 out of 5
Incomplete order
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C
Rating: 1 out of 5
More than a month to receive my order
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J
Rating: 1 out of 5
1 month of waiting to receive my order after several follow-ups. They prefer to focus on opening their store, okay, but don't let the orders linger / because the money has indeed been debited from the bank account! We were disappointed and we will not order from their site again. Sorry.
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Y
Rating: 1 out of 5
A missing card during my last order and despite several emails, the responses are almost non-existent. I regret the quality of customer service. I hope to receive a response quickly or finally receive my missing card.
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B
Rating: 4 out of 5
Deadline not necessarily respected
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S
Rating: 1 out of 5
I bought a product that I thought I would receive in two or three days, but it took almost a month to get it after following up on social media. Nothing more as compensation for me, this is a dealbreaker, I will not buy from this site again.
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J
Rating: 1 out of 5
Delayed package, catastrophic customer service, do not keep their commitments
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G
Rating: 1 out of 5
The problem is that I want a refund for a package not picked up, but this refund is delayed (+1 month currently)
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